Call Center Manager - West Sacramento, CA (Hybrid)
Gainwell Technologies —West Sacramento, CA
- $81,000 - $115,700 a year
- Full-time
- Hybrid work
- 5 years
- In-person
- Senior level
- Travel reimbursement
- Profit sharing
Call Center Representative I
CommuniCare+OLE —Woodland, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
Quick Apply
8d
Center Manager I (Dental)
COMMUNITY MEDICAL CENTERS INC —Vacaville, CA
- $73,444.80 - $77,771.20 a year
- Full-time
- Mid-level
- High school diploma or GED
- Travel
- 403(b) matching
- Paid holidays
Quick Apply
9d
Associate Service Manager
Tesla —Sacramento, CA
- $92,205 - $153,900 a year
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
- Commuter assistance
- Health savings account
Center Shift Manager
ADAMS AND ASSOCIATES INC —Sacramento, CA
- $35.94 an hour
- Full-time
- Writing skills
- Mid-level
- Residential
Quick Apply
5d
Substance Use Disorder (SUD) Counselors
WellSpace Health —Sacramento, CA
- $24.90 - $32.37 an hour
- Full-time
- CPR Certification
- Customer service
- Word processing
- Continuing education credits
- Paid jury duty
Quick Apply
Physician Assistant
WellSpace Health —Sacramento, CA
- $162,800 - $211,640 a year
- Part-time
- Patient monitoring
- Customer service
- BC/BE
- Paid jury duty
- Paid holidays
Quick Apply
Birth and Beyond Clinical Manager
WellSpace Health —North Highlands, CA
- $101,100 - $131,430 a year
- Full-time
- LMFT
- OSHA
- BLS Certification
- Paid jury duty
- Paid holidays
Quick Apply
3d
Center Manager/Director in Training
Mathnasium, The Math Learning Center —Vacaville, CA
- $20 - $30 an hour
- Full-time
- Spanish
- Mid-level
- Math
- Paid time off
- Employee discount
Quick Apply
5d
Assistant Health Center Manager
One Community Health —Sacramento, CA
- $73,513.24 - $92,972.62 a year
- CPR Certification
- BLS Certification
- HIPAA
Quick Apply
Early Childhood Center Office Manager
Bright Horizons —Sacramento, CA
- $49,000 - $59,500 a year
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
Program Lead
Catalyst Family Inc. —Davis, CA
- $25.90 - $38.85 an hour
- 8 hour shift
- Classroom
- Current TB test
- Mid-level
- Commuter assistance
- Paid holidays
Quick Apply
Branch Manager
Sunbelt Rentals, Inc. —West Sacramento, CA
- $77,000 - $121,000 a year
- Full-time
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Global Capability Center Capability Reinvention Manager
Accenture —Sacramento, CA
- $87,400 - $253,000 a year
- Full-time
- Up to 50% travel
- System design
- Analysis skills
- Paid holidays
- Disability insurance
Operations Manager FT
R+L Carriers —West Sacramento, CA
- $80,000 - $85,000 a year
- Urgently hiring
- Management
- Mid-level
- Fair chance
- Paid holidays
- Health insurance
ANALYST I
State Teachers' Retirement System —Yolo County, CA
- $3,861 - $6,276 a month
- Full-time
- Hybrid work
- Writing skills
- US work authorization
- Fingerprint clearance
- Paid holidays
- Health insurance
HR Contact Center Representative - REMOTE
Ryder System —Sacramento, CA
- $18 - $20 an hour
- Full-time
- Remote
- Spanish
- Salesforce
- High school diploma or GED
- Disability insurance
- Health insurance
5d
Concessions Manager | Golden 1 Center
Legends Global —Sacramento, CA
- From $72,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
2d
Supervisor - Contact Center (Email/Chat/Digital Team)
Golden 1 Credit Union —Sacramento, CA
- $85,150 - $87,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Experience equivalent to degree accepted
- Computer skills
- Opportunities for advancement
Quick Apply
Contact Center Representative I
Sacramento Credit Union —Sacramento, CA
- $21.00 - $26.79 an hour
- Part-time
- High school diploma or GED
- Computer skills
- 1 year
- Paid holidays
- 401(k)
Quick Apply

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center manager jobs near davis, ca

Call Center Manager - West Sacramento, CA (Hybrid)

Gainwell Technologies -
West Sacramento, CA

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Job Details

Full-time
$81,000 - $115,700 a year

Benefits

Travel reimbursement
Profit sharing
Stock options
Paid holidays
Health insurance
Tuition reimbursement
401(k) matching
Life insurance

Qualifications

Staff supervision
Managing teams in a customer support role
Team leadership
Coaching
Customer satisfaction tracking
Frontline customer support management
Key Performance Indicators
Productivity software
Business operations
Customer satisfaction improvement
Technical Proficiency

Full Job Description

Call Center Manager - West Sacramento, CA (Hybrid)

Date: Aug 6, 2026

Location:

West Sacramento, CA, US, 95605-1630

Req ID: 37311

Work Mode: Occasional onsite (1-2 days per week recurring)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Call Center Manager to lead customer service operations supporting California's Medi-Cal program. In this role, you will provide leadership to a team of supervisors and customer service representatives, ensuring exceptional service delivery while meeting performance, quality, compliance, and operational goals.

If you're passionate about developing high-performing teams and delivering outstanding customer experiences in a fast-paced contact center environment, we'd love to hear from you.

Your role in our mission

Lead the daily operations of a high-volume customer contact center supporting California's Medi-Cal members and providers.
Coach, develop, and support supervisors and frontline leaders to achieve service level, quality, productivity, and customer satisfaction goals.
Monitor operational performance using key performance indicators (KPIs), workforce metrics, and quality results to identify opportunities for continuous improvement.
Partner with cross-functional teams to implement process improvements, support business initiatives, and ensure compliance with client and regulatory requirements.
Foster a culture of accountability, collaboration, and employee engagement while delivering an exceptional customer experience.

What we're looking for

At least 5 years of leadership experience managing supervisors or customer service teams in a high-volume call center or customer contact center environment.
Experience managing operational metrics, including service levels, quality, productivity, customer satisfaction, and workforce performance.
Strong leadership, coaching, communication, and performance management skills.
Proficiency with Microsoft Office and experience using workforce management, CRM, or contact center technologies.
Healthcare, Medi-Cal, Medicaid, Medicare, or managed care experience is strongly preferred.

What you should expect in this role

Must reside in the Greater Sacramento area.
Primarily remote with the ability to report onsite at 820 Stillwater Road, West Sacramento, CA 95605, as business needs require.
Standard business hours with flexibility to support operational needs.
Collaborative leadership environment focused on continuous improvement and operational excellence.
Opportunity to make a meaningful impact by leading teams that support California's Medi-Cal members.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $81,000 - $115,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Apply Now

Refine Your Search

center manager jobs in davis, ca

Call Center Manager - West Sacramento, CA (Hybrid)

Call Center Representative I

Center Manager I (Dental)

Associate Service Manager

Center Shift Manager

Substance Use Disorder (SUD) Counselors

Physician Assistant

Birth and Beyond Clinical Manager

Center Manager/Director in Training

Assistant Health Center Manager

Early Childhood Center Office Manager

Program Lead

Branch Manager

Global Capability Center Capability Reinvention Manager

Operations Manager FT

ANALYST I

HR Contact Center Representative - REMOTE

Concessions Manager | Golden 1 Center

Supervisor - Contact Center (Email/Chat/Digital Team)

Contact Center Representative I

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