Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Production Manager plays an important role in the organization by performing a number of activities related to the company’s retail operations functions. The role is primarily responsible, under limited to intermittent direction, for ensuring the completeness, accuracy, timeliness, and compliance of loan files via overseeing origination support staff, responding to escalated loan-related issues, developing and implementing practices and processes to increase department efficiency, and performing other similar tasks.
Essential Functions
- Manage a team tasked with the day-to-day administrative support of Loan Officers; oversee the input and maintenance of MyKey and database system data; the collection of loan applications, supporting documentation, and other paperwork; the analysis of customer credit/financial scenarios, etc.
- Monitor operational performance/metrics for the department to maximize productivity, efficiency, and compliance levels.
- Provide guidance, training, coaching, mentoring, recognition, and support to staff. Hire, discipline, and exit team members when necessary.
- Build and maintain solid working relationships with realtors with the goal of generating leads, increasing loan production, and providing exemplary customer service.
- Ensure client meetings are regularly set and efficiently held; ensure regular and appropriate status updates are provided to customers throughout loan cycle.
- Ensure the completeness, accuracy, timeliness and compliance of loan files.
- Efficiently manage the loan pipeline; assign workload among staff and manage work schedules in order to ensure optimal loan completion rates.
- Identify team training needs and provide training to staff in order to increase department knowledge and compliance.
- Provide recommendations for new and revised procedures to increase efficiencies and/or decrease errors.
- Cultivate and maintain a positive department culture that emphasizes teamwork, collaboration, and that openly shares information so that clients can be served as quickly and efficiently as possible.
- Respond to escalated issues that cannot be resolved by teammates; assist with complex or problematic loans, provide support on scenarios/pre-qualifications when needed, etc.
- Provide back up support as needed; may originate loan production when department’s volume increases, and/or attend closings in the absence of Loan Officer(s).
- Oversee achievement of standards, risk management, quality control, and adherence to policy and procedure.
- Provide data, reports, and status updates to Management as needed.
- Stay abreast of industry trends and changing regulations and guidelines related to field of expertise; make recommendations for changes to policy, practice, and process accordingly.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required,
- Two to three years total experience as a high performing Loan Officer or high performing Loan Officer Assistant.
- Prior experience in lead/supervisory-level position strongly preferred.
- Expert-level knowledge of mortgage business, including overall mortgage lending processes and internal controls, as well as federal, state, and regulatory requirements/guidelines; valid documentation related to processing mortgage applications.
- Ability to manage multiple priorities; strong detail orientation and highly organized.
- Works with a strong sense of urgency and responsiveness.
- Passionate about delivering excellence in customer service.
- Demonstrated patience and professionalism when interacting with both internal and external customers.
- Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required.
- Intermediate math skills.
Company Required Skills
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and
third-party software applications required.
- Commitment to company values.
- Customer Service - Proactive attention to each person
- Integrity - Do and say what's right
- Respect - Treat others with dignity
- Collaboration - Listen and work together
- Learning - Seek knowledge and strive for improvement
- Excellence – Deliver the unexpected
Supervision
- Direct: 2 - 5 : Job titles to supervise can be but are not limited to: Loan Officer Assistant, Marketing Assistant, Transaction Coordinator
- Indirect: 0
- Limited to intermittent supervision required, depending on experience
- Moderate to high level of independent judgment and discretion used in decision-making; uses sound judgment in execution of core job responsibilities and in assigning work
- Hire, train, coach, discipline, and exit team members
Requirements
- Physical: Work is primarily sedentary; occasionally walks and/or stands.
-
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
- Environmental: Office environment – no substantial exposure to adverse environmental conditions.
Statement
This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Target Salary Range: $ - $
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
