Top 2 Desk technician Jobs in Davison Mi

Help Desk Technician
Chase Plastics Services Inc —Clarkston, MI
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
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Help Desk Technician

Chase Plastics Services Inc
Clarkston, MI

Quick Apply

Job Details

Full-time

Qualifications

Live chat
Equipment service recordkeeping
Desktop computer repair
Microsoft Word
Asset management
Authentication
Cloud identity and access management (IAM)
Knowledge management
Network troubleshooting
Microsoft Excel
Authorization controls implementation
Email customer support
Microsoft Outlook
Smartphone (troubleshooting support)
IT user and group management
IT asset management
Laptop (troubleshooting support)
Hardware maintenance
Multi-factor authentication (MFA) implementation
Maintenance activity documentation
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access management
Computer management
Hardware configuration
Remote access software
Data access controls implementation

Full Job Description

PRIMARY PURPOSE OF POSITION

Devote your fill time to the business and affairs of Chase Plastic Services, Inc. and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Supports both local and remote employees in a Microsoft-based environment. This technician will be the first point of contact for employees seeking technical assistance, helping with hardware, software, account access, and connectivity issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the first point of contact for technical issues submitted via phone, email, and chat, delivering friendly and efficient support while managing user account administration in Active Directory, including account creation, password resets, and access permissions to ensure that employees have the appropriate access to resources. Configure and image Windows laptops and mobile devices, getting new team members up and running from day one.

Diagnose and resolve issues across the Microsoft 365 suite, Teams, Outlook, Word, Excel, and OneDrive, for both local and remote users.

Help employees stay connected by supporting VPN setup, basic home network troubleshooting, and Multi-Factor Authentication (MFA) enrollment.

Troubleshoot and resolve hardware and software issues in a timely and efficient manner.

Collaborate with other IT team members to escalate, resolve, and document complex technical issues.

Log all tickets accurately, close the loop on recurring issues, and contribute to a knowledge base that makes the whole team smarter over time.

Deliver outrageous customer service, ensuring a positive end-user experience.

Oversee asset management process, ensuring accurate inventory tracking, maintenance records, and compliance with organizational standards for IT assets.

Quick Apply

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desk technician jobs in davison mi

Help Desk Technician

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