Top 36 Customer care manager Jobs in Dayton, Oh

Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Customer Experience Manager
RELX —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Team Manager Existing Customer Operations
ADT Security Services —Moraine, OH
- $55,468 - $110,938 a year
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
1d
Client Manager - State & Local Government
LexisNexis —Dayton, OH
- $49,200 - $126,300 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Parental leave
6d
Warehouse Manager/Customer service
3-G Furn Group, LLC —Troy, OH
- $25 an hour
- Full-time
- Mid-level
- Team management
- Warehouse
- Paid time off
- On-the-job training
Quick Apply
Client Services Coordinator
Community Medical Services —Kettering, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Medication administration
- Health savings account
- Paid holidays
Quick Apply
Team Manager Existing Customer Operations (Job ID 3021752)
ADT —Moraine, OH
- $55,468 - $110,938 a year
- Computer literacy
- Writing skills
- Mid-level
- Paid holidays
- Disability insurance
1d
R&M - Customer Service Manager- Springfield, OH
Konecranes —Springfield, OH
- $85,000 - $105,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
5d
Customer Service Manager
Logan A/C & Heat Services —Dayton, OH
- Full-time
- Microsoft Excel
- Mid-level
- Recruiting
- Profit sharing
- AD&D insurance
Quick Apply
Customer Service - Self Storage Manager
Public Storage —Moraine, OH
- $15 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
2d
Client Manager - State & Local Government
RELX —Dayton, OH
- $49,200 - $126,300 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Parental leave
6d
Client Manager - Legal & Professional
LexisNexis —Dayton, OH
- $42,600 - $70,800 a year
- Mid-level
- Negotiation
- Parental leave
- Flexible schedule
Customer Service Manager - State Farm Agent Team Member
Doug Zeigler - State Farm Agent —Xenia, OH
- $45,000 - $65,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Client Manager - Legal & Professional
RELX —Dayton, OH
- $42,600 - $70,800 a year
- Mid-level
- Negotiation
- Parental leave
- Flexible schedule
customer experience manager
Five Below Inc —Dayton, OH
- From $15 an hour
- Full-time
- 18 years or older
- Mid-level
- Travel
- Health insurance
Quick Apply
2d
Global Client Program PMO and Operations Lead
Deloitte —Dayton, OH
- Office
- Master's degree
- 8 years
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Dayton, OH
- 5 years
- Research
- Travel
Premier Client Banker - PNC Wealth Management
PNC Financial Services Group —Centerville, OH
- $63,750 - $106,250 a year
- Full-time
- Office
- 3 years
- Bachelor's degree
- Wellness program
- Health savings account
Client Relationship Manager Voya Financial Advisors
Voya Financial Advisors —Miamisburg, OH
- $16 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Customer Service Manager
Wendy's —Middletown, OH
- 18 years or older
- ServSafe
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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customer care manager jobs near dayton, oh

Customer Experience Manager

LexisNexis -
Dayton, OH

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Job Details

Full-time
$86,600 - $144,400 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Management
Tooling
Project delivery management
Leading team collaboration initiatives
Project leadership
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
Design and implement customer journey improvements across digital and physical touchpoints.
Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
Build and maintain CX program documentation, playbooks, and standard operating procedures.
Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

Experience in customer experience, customer success, or a closely related field.
Experience with journey mapping, service design, or UX research methodologies.
Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
Demonstrated experience executing CX projects from concept to completion.
Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

customer care manager jobs in dayton, oh

Customer Experience Manager

Customer Experience Manager

Team Manager Existing Customer Operations

Client Manager - State & Local Government

Warehouse Manager/Customer service

Client Services Coordinator

Team Manager Existing Customer Operations (Job ID 3021752)

R&M - Customer Service Manager- Springfield, OH

Customer Service Manager

Customer Service - Self Storage Manager

Client Manager - State & Local Government

Client Manager - Legal & Professional

Customer Service Manager - State Farm Agent Team Member

Client Manager - Legal & Professional

customer experience manager

Global Client Program PMO and Operations Lead

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Premier Client Banker - PNC Wealth Management

Client Relationship Manager Voya Financial Advisors

Customer Service Manager

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