Top 74 Customer service associate i Jobs in Dayton, Oh

Customer Service Representative I
Versant Health —Dayton, OH
- $16.50 - $17.75 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- 1 year
- Health insurance
- Dental insurance
14d
Customer Service Associate I
Family Dollar —Dayton, OH
- $11.50 - $12.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —Dayton, OH
- $11.00 - $11.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Success Rep I - Hybrid AZ/NJ/OH/FL
4 Over llc —Huber Heights, OH
- $18 - $19 an hour
- 8 hour shift
- Hybrid work
- Spanish
- English
- Microsoft Office
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Advisor 1 - Beavercreek
WesBanco Bank, Inc. —Dayton, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
7d
Customer Support Representative l - i Store
Clopay Corporation —Troy, OH
- $19.50 an hour
- Full-time
- Residential
- High school diploma or GED
- 1 year
12d
Customer Service Advisor 1 - Yellow Springs
WesBanco Bank, Inc. —Yellow Springs, OH
- Urgently hiring
- Microsoft Outlook
- Writing skills
- Mid-level
Customer Support Representative l - i Store
Clopay —Troy, OH
- $19.50 an hour
- Full-time
- Residential
- High school diploma or GED
- 1 year
Quick Apply
12d
Quality Assurance Representative I (hybrid) - OH, AZ, NJ
4 Over llc —Huber Heights, OH
- $20 - $21 an hour
- Full-time
- Hybrid work
- English
- High school diploma or GED
- Conflict management
- AD&D insurance
- Paid holidays
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Fraud Account Specialist I
JPMorganChase —Columbus, OH
Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs.
3d
Customer Service Associate I
Cass Information Systems Inc. —Columbus, OH
Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping…

I want to receive the latest job alert for customer service associate i in dayton, oh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service associate i jobs near dayton, oh

Customer Service Representative jobs in Dayton, OH

Transit Customer Service Specialist jobs in Manhattan, NY

Customer Service Representative jobs in Memphis, TN

Customer Service Representative jobs in Florida

Customer Service Representative jobs in Corpus Christi, TX

Remote Claim Representative jobs in Florida

Customer Service Representative jobs in Edinburg, TX

Automotive Service Advisor jobs in San Jose, CA

Quality Assurance Analyst jobs in San Diego, CA

Quality Assurance Analyst jobs in Richmond, VA

Quality Assurance Analyst jobs in Falls Church, VA

Quality Assurance jobs in Massachusetts

Quality Assurance Biotech jobs in San Diego, CA

Quality Assurance Analyst jobs in Detroit, MI

Operations Analyst jobs in San Diego, CA

Quality Assurance jobs in Louisville, KY

Customer Service Representative jobs in New Jersey

Customer Service Representative jobs in Florence, KY

Customer Service Remote Evening jobs in Atlanta, GA

Customer Service Representative jobs in Syracuse, NY

Customer Service Representative I

Versant Health -
Dayton, OH

Apply Now

Job Details

Full-time
$16.50 - $17.75 an hour
14 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Pet insurance

Qualifications

High school diploma or GED
Productivity software

Full Job Description

Training: Monday-Friday, 9:00am-5:30pm EST
Regular shift: Monday-Friday, 10:30am-7:00pm EST

Customer Service Representative I

Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything™.

What are we looking for?
The Customer Service Representative I responds to customer service inquiries including, but not limited to, benefit information and timely fulfillment of requests for Versant Health Membership, Providers and Client Representatives. Acting as a liaison with internal and external Versant Health business partners to provide an exceptional customer service experience.

Where you will have an impact.

Responsible for providing exceptional customer service, while answering incoming Member and Provider telephone inquiries in a manner that is always respectful and courteous
Proficient use of proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards. (ex. knowledge of in/out of network co-pays, non-plan allowances/retail value as well as the various network relationships)
Act as a liaison coordinating efforts between, Member, Provider, Client Representatives and the manufacturing facilities
Flexibility in work schedule as business needs require
Ability to identify and perform requirements relative to specialty services (including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards as well as out-of-network requirements) and/or order entry
Shadow perspective associates and new associates during initial instruction. This involves providing feedback to the hiring management team and trainer
Ability to probe and identify the critical content of inquiries and route caller as appropriate. Achieve and maintain individual Key Performance Indicators (e.g. quality, adherence to schedule) at acceptable departmental levels while supporting organizational performance measures
Perform in adherence to the company core values including but not limited to privacy, confidentiality and proprietary company policies and procedures (i.e. HIPAA)
Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Responsibility for reviewing educational notifications and remaining current on procedural changes
Regular reliable attendance is required
Meet and/or exceed all performance expectations
Career opportunity with additional training in skills for higher level position which will be considered minimal qualifications should open positions become available
Other duties as assigned

What’s necessary to do the job?

Minimum High School Diploma or GED
Minimum 1 year of related experience
Knowledge and experience in the insurance, health, or vision care industry preferred
Proficiency in Microsoft Office

HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is [$16.50 to $17.50].
All incentives and benefits are subject to the applicable plan terms.

Apply Now

Refine Your Search

customer service associate i jobs in dayton, oh

Customer Service Representative I

Customer Service Associate I

Customer Service Associate I

Customer Success Rep I - Hybrid AZ/NJ/OH/FL

Customer Service Advisor 1 - Beavercreek

Customer Support Representative l - i Store

Customer Service Advisor 1 - Yellow Springs

Customer Support Representative l - i Store

Quality Assurance Representative I (hybrid) - OH, AZ, NJ

Explore jobs in cities nearby

I want to receive the latest job alert for customer service associate i in dayton, oh

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected