The Director, Technology Delivery – Data & Enterprise Platforms is a senior technology leader responsible for ensuring the successful design, development, implementation, and ongoing support of the technology solutions that enable platforms horizontally supporting all application domains and business units. It includes critical platforms supporting cross-functional areas like data & analytics, document management, API gateway, remote process automation, and data transfer. This role oversees the overall delivery of data and enterprise solutions ensuring they meet both member and partner experience expectations and regulatory requirements. The support will be a mix of both vendor provided and/or hosted solutions as well as internally developed solutions. The Director will be a close partner within the Chief Strategy Office to support the evolution of the credit union’s overall data roadmap as well as cross-functionally to support initiatives requiring enterprise solutions. The Director will be responsible for leading their team consisting of analysts, developers, and software quality resources by implementing disciplined and consistent delivery practices across their team. Lastly, this position plays a significant role in the annual IT budgeting and planning process, including updates and maintenance to the rolling 3-Year IT Operating Plan with regard to all aspects of Data and Enterprise Platform delivery.
1) Technology Delivery and Execution – Lead organization responsible for end-to-end delivery of data and enterprise platforms from a design, development, and testing perspective ensuring projects are completed on time, within budget, and with high quality. Oversee teams responsible for applications in scope and align roadmaps with 3rd party applications. Define and work with leaders on their team in implementing a consistent delivery process to measurable outcomes. (30%)
2) Business Partnership and Solutioning – Serve as a partner to the business units who drive data roadmaps as well as cross-functionally support initiatives requiring horizontal services in alignment with credit union strategies and priorities. Translate business requirements into scalable, secure, and compliant technology solutions. Ensure solutions are aligned with enterprise architecture and governance standards. Drives reusability and horizontal services where applicable to ensure the best use of technology across the credit union (30%)
3) Application and Technology Solution maintenance - Responsible for routine maintenance applications and ensuring solutions remain upgraded to supported versions. Maintain and execute on a backlog of break/fix items for applications to ensure timely remediation and continuously ensure quality in production. Engage on escalated production issues during the incident management process to remediate issues as well as follow up through problem management tickets to ensure future improvement. Ensure proper telemetry and monitoring is available for support groups to oversee and report on the health of the technology application environment. Drive vendors in continuous improvement and stability efforts. (20%)
4) Leadership and Management – Serve as a trusted advisor to executive leadership on data and enterprise platform technology assets and solutions. Assign, prioritize, track, and review progress on tasks for assigned staff. Supervise, coach, and regularly review the performance of staff. Execute coaching improvement plans and make recommendations for promotions. Provide input to the IT budgeting and planning processes throughout the year. Participate in regularly scheduled IT Leadership Team staff meetings. Manage vendor relationships and ensure vendor compliance with regulatory, contractual, and service level agreements. (10%)
5) IT Risk and Control Management – Take part in Disaster Recovery and/or Business Continuity triage efforts as assigned or required by the BCP Command Team during a formally declared event. Address any internally and/or externally identified issues for his/her areas of responsibilities that are noted in, but not limited to, Risk and Control Self-Assessments (RCSA), internal audits, compliance reviews, and/or regulatory exams. Enforce appropriate IT policies and procedures needed to maintain the integrity of the credit union’s application system within their scope. Ensure assigned business units are operating efficiently and reliably, are in compliance with applicable laws, regulations, and rules, have appropriate operating controls to mitigate risk, and are performing at a high level. (10%)
Required Skills
This position is skilled and knowledgeable at managing and operating data and enterprise applications in a complex, multi-system/multi-vendor computing environment, and leverages new and existing technology in support of business and IT objectives. Therefore, the following qualifications are required:
1) A Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
2) A minimum of three (3) years of IT experience managing scalable data and enterprise application development and/or application support teams.
3) Prior supervisory or leadership experience.
4) Experience in a financial institution is preferred.
5) A proven ability to implement innovative technology solutions that address business needs.
6) Practical experience working with contract programming and other 3rd party professional services vendors, including the creation of Statements of Work (SOWs) and negotiation of labor rates for services.
7) Demonstrated skills with:
a) Enterprise Data Platforms (e.g. Snowflake, Microsoft Data Fabric, Databricks)
b) Data Tooling and scripting (e.g. Informatica, Python, etc)
c) Application development software and tools
d) Enterprise API development
e) Installation and support of 3rd party packaged software or hosted/cloud-based applications.
f) Working in both Agile and Waterfall delivery environments.
