Top 5096 Experience manager Jobs in Dayton, Oh

Customer Experience Manager
LexisNexis —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
Customer Experience Manager
RELX —Dayton, OH
- $86,600 - $144,400 a year
- Full-time
- Management
- Analysis skills
- Organizational skills
- Parental leave
- Flexible schedule
HVAC/ Plumbing Estimator
Frye Mechanical —Dayton, OH
- $33 - $40 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Child Care Director
Imaginations at Work —Lebanon, OH
- $45,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid time off
- Professional development assistance
Quick Apply
Property Manager
Confidential —Kettering, OH
- $60,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Business Development Manager
Burkhardt Engineering —Germantown, OH
- $125,000 - $200,000 a year
- Full-time
- Marketing
- Engineering
- Residential
- Profit sharing
- AD&D insurance
Quick Apply
Project Manager - Civil Engineering
Burkhardt Engineering —Germantown, OH
- $110,000 - $150,000 a year
- Full-time
- Civil engineering
- Research
- Residential
- Profit sharing
- AD&D insurance
Quick Apply
7d
Surgical Technician First Assist, CVOR - Operating Room
Kettering Health —Dayton, OH
- Full-time
- CPR Certification
- Surgery
- Customer service
Intelligence Analyst II - OH
TRACE-TEK LLC —Beavercreek, OH
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
Quick Apply
7d
Concrete Supervisor - Commercial Concrete
Behnken Concrete LLC —Brookville, OH
- $28 - $40 an hour
- Full-time
- Construction site
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Sleep Technologist/ Polysomnographer
Dayton Children's Hospital —Dayton, OH
- Full-time
- Mid-level
- High school diploma or GED
- Children
COTA/L
Quality Life Services —Montgomery County, OH
- $35 - $45 an hour
- Part-time
- Maintenance
- Mid-level
- Office
- Flexible schedule
Quick Apply
2d
Installation Manager
RITE RUG CO —Dayton, OH
- $45,000 - $55,000 a year
- Management
- Mid-level
- High school diploma or GED
7d
Lead Restoration Technician IICRC Cert Required
Certified Property Restoration —Middletown, OH
- $24 - $34 an hour
- Full-time
- Clean driving record
- Management
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Financial Center Manager - Troy Ohio
Day Air Credit Union —Troy, OH
- $63,000 - $81,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health savings account
- Health insurance
Quick Apply
2d
Therapist Clinical Supervisor (LPCC-S)
Ellie Mental Health - 161 —Springboro, OH
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
Radiation Therapist - Radiation Oncology
Kettering Health —Kettering, OH
- Full-time
- BLS Certification
- Mid-level
- Associate's degree
Occupational Therapist- FT Multiple locations*sign on bonus*
Fidelity Health Care —Moraine, OH
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Mileage reimbursement
- Health savings account
Quick Apply
Maintenance Manager - Apartments
TOWNE PROPERTIES ASSET MANAGEMENT COMPANY —Dayton, OH
- $28 - $33 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
2d
Care Coordinator
UMCF —Springfield, OH
- From $45,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid training
- Health savings account
Quick Apply

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experience manager jobs near dayton, oh

Customer Experience Manager

LexisNexis -
Dayton, OH

Apply Now

Job Details

Full-time
$86,600 - $144,400 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Management
Tooling
Project delivery management
Leading team collaboration initiatives
Project leadership
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Are you passionate about transforming customer experiences through data, innovation, and AI?

Do you enjoy leading cross-functional initiatives that drive measurable impact for customers and the business?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( http://www.relx.com ), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Customer Experience Manager, you will lead customer experience initiatives that improve customer journeys, strengthen engagement, and deliver measurable business outcomes. This role combines strategic thinking, project leadership, data-driven decision making, and AI innovation to enhance experiences across digital and customer-facing touchpoints. You will work closely with cross-functional teams to identify opportunities, implement improvements, and champion a customer-first culture throughout the organization.

Responsibilities

Lead, coach, and develop a small team of CX specialists or coordinators (where applicable).
Own the full project lifecycle of CX initiatives: scoping, planning, execution, measurement, and iteration.
Design and implement customer journey improvements across digital and physical touchpoints.
Manage multiple concurrent projects, balancing day-to-day execution with strategic priorities.
Build and maintain CX program documentation, playbooks, and standard operating procedures.
Identify, evaluate, and deploy AI tools (e.g. chatbots, sentiment analysis, predictive routing, personalization engines) to enhance the customer experience.
Partner with Product and Technology teams to integrate AI capabilities into customer-facing workflows.
Analyze customer feedback, NPS, CSAT, CES, and behavioral data to uncover experience gaps and opportunities.

Requirements

Experience in customer experience, customer success, or a closely related field.
Experience with journey mapping, service design, or UX research methodologies.
Familiarity with conversational AI, large language models (LLMs), or AI-powered CX platforms.
Demonstrated experience executing CX projects from concept to completion.
Proven AI fluency with practical experience using AI tools to improve customer-facing processes or experiences.
Strong analytical skills and proficiency with CX metrics and platforms such as Qualtrics, Medallia, Salesforce, Zendesk, or similar.
Excellent communication skills with the ability to influence stakeholders at all levels of the organization.
Experience leading or coordinating cross-functional teams or projects.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

U.S. National Base Pay Range: $86,600 - $144,400. Geographic differentials may apply in some locations to better reflect local market rates.If performed in Illinois, the base pay range is $90,900 - $151,700.If performed in Chicago, IL, the base pay range is $95,300 - $158,900.If performed in Ohio, the base pay range is $82,300 - $137,200.This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

experience manager jobs in dayton, oh

Customer Experience Manager

Customer Experience Manager

HVAC/ Plumbing Estimator

Child Care Director

Property Manager

Business Development Manager

Project Manager - Civil Engineering

Surgical Technician First Assist, CVOR - Operating Room

Intelligence Analyst II - OH

Concrete Supervisor - Commercial Concrete

Sleep Technologist/ Polysomnographer

COTA/L

Installation Manager

Lead Restoration Technician IICRC Cert Required

Financial Center Manager - Troy Ohio

Therapist Clinical Supervisor (LPCC-S)

Radiation Therapist - Radiation Oncology

Occupational Therapist- FT Multiple locationssign on bonus

Maintenance Manager - Apartments

Care Coordinator

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