Top 1 Helpdesk associate Jobs in Dayton, Oh

Associate Research IT Professional
University of Dayton —Dayton, OH
- Full-time
- No experience needed
- Mid-level
- Windows

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Associate Research IT Professional

University of Dayton -
Dayton, OH

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Job Details

Full-time

Qualifications

Customer communication
Windows
Driver's License
Desktop (troubleshooting support)
Customer support ticket management
Ticketing system technical support

Full Job Description

Job No: 503538
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: Research Institute Staff
Department: Help Desk - 250223
Pay Grade: P1 - Exempt
Advertised: May 05, 2026
Applications close:

Position Summary:

The Associate IT Research Professional provides support to a growing business and emerging IT infrastructure. Responsibilities include, but are not limited to providing IT support in the following areas:

Respond to IT helpdesk tickets:

o Support local and remote users
o Install software on Windows

Assist with employee IT infrastructure:

o Configure employee workstation/laptop configuration
o Configure employee accounts / active directory

Assist with hardware and software procurement and inventory management

Perform basic system and user administration tasks for Windows Server

Troubleshoot, assemble, repair and configure Intel based workstations, servers and peripheral equipment

Minimum Qualifications:

High School graduate plus four years of relevant experience (diverse, progressive administrative) and training, OR an associate degree plus two years of relevant experience and training, OR a Bachelor's and no previous experience required
Two years of expertise in a windows desktop environment
Must be able to work independently and have good customer interaction skills
Strong written and oral communication skills
Experience in providing helpdesk functions
CompTIA Security+ certification or the ability to obtain this certification within one year of employment
Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen
A valid driver’s license and low risk driving record is required to be insurable by the University

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

1+ years of Active Directory and Windows File Server expertise
Experience in setup and management of imaging services for building out workstations for windows
Experience supporting Linux systems

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.

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Associate Research IT Professional

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