Company Overview:
Pediatric Associates of Dayton is dedicated to providing high-quality healthcare for infants, children, and adolescents in the Dayton area with office locations in Beavercreek, Englewood, and Centerville.
Job Summary:
The Receptionist position for Pediatric Associates of Dayton is responsible for providing efficient office support and excellent customer service. The Receptionist is the first point of contact for patients and visitors, greeting them with warmth and professionalism, determining their needs, and directing them accordingly.
Essential Duties and Responsibilities:
- Greet and assist patients in a welcoming and professional manner.
- NEW PATIENT REGISTRATION
- Colleting parents full name, address & DOB
- Collecting patients full name, address & DOB
- Contact information
- Insurance information
- Demographics
- CHECK IN PATIENTS
- Verify and update insurance and demographic information
- Ensure that all required forms are completed.
- Collect and process copays and outstanding balances.
- SCHEDULE APPOINTMENTS
- Answer multi line phone calls professionally
- Follow practice guidelines
- Confirm patient identity using account details and DOB.
- Verify patient contact information
- Ensure efficient use of provider schedules and appointment slots
- CHECK OUT PATIENTS
- Accept appropriate payments and process charges
- Schedule follow appointment per provider recommendations
- Perform the above functions on a rotational basis with coworkers
- Assist other personnel at times of high volume
- This position will require you to travel to other offices based on the staffing needs of each office in Beavercreek, OH & Englewood, OH.
Other Requirements:
- Maintain HIPAA compliance and patient privacy when verifying patient information
- Promote adherence to company policies and procedures
- Work well independently, and in a team environment
- Maintain positive and professional working relationships with co-workers
- Dependable and on time
Education, Experience and Abilities:
- High School Diploma or GED required
- 1+ years of experience in a medical office or healthcare facility is preferred
- Experience with Electronic Medical Record software preferred
- Experience with EPIC is a plus
- Must be customer-focused and possess strong oral communication and telephone skills
- Proficient in computerized systems including Microsoft Suite
- Ability to work well in a fast-paced, customer-facing environment while maintaining the quality of work
Supervisory Responsibilities:
Hours and Work Schedule:
- Monday - Friday 8:00am - 5:00pm
- Your home office will be in Centerville, OH.
EEO Statement: CareCloud is committed to equal employment opportunity for all qualified individuals. We are committed to complying with all federal, state, and local laws providing equal employment opportunities,and all other employment laws and regulations. CareCloud prohibits discrimination against employees and applicants because of race, religion, color, gender (including gender or sexual identity or expression), age, national origin, ancestry, marital status, sexual orientation, physical or mental disability, medical condition including genetic characteristics, genetic information, veteran status, or other characteristics protected by applicable law.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.
ADA Statement: CareCloud is fully compliant with the ADA and will provide reasonable accommodations to enable individuals with disabilities to perform essential job functions under the guidance of the ADA.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that you may be asked by your managers to perform other duties.
Benefits:
CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs (including domestic partners).
- Healthcare – A choice of medical plans designed to meet your individual needs
- Dental & Vision
- 401(K)
- Flexible spending accounts (health & dependent care)
- Company-paid life insurance (accidental and supplemental coverage at low cost)
- Company-paid Short and Long term disability
- Voluntary benefits
- Flexible PTO and Paid Holidays
