Top 9 Technical associate Jobs in Dayton Oh

Junior Help Desk Specialist (DEAMS)
JTEC Consulting —Dayton, OH
- $55,000 - $60,000 a year
- Office
- Bachelor's degree
- Accounting
11d
Help Desk Specialist
DCS Corp —Dayton, OH
- Office
- Windows
- Analysis skills
12d
Help Desk Technician
Chenega Analytic Business Solutions, LLC —Wright-Patterson AFB, OH
- Full-time
- Pass drug screening
- English
- Mid-level
5d
Help Desk Technician
BRS —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- High school diploma or GED
- 4 years
- Paid holidays
- Health insurance
8d
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Help Desk Team Lead - 305512
Delaware Nation Industries —Wright-Patterson AFB, OH
- Full-time
- Windows
- Supervising experience
- Continuous improvement
- Commuter assistance
- Disability insurance
Quick Apply
Help Desk Analyst :: Franklin or Madison
Software Technology Inc —Franklin, OH
- Mid-level
- Office
- Windows
Quick Apply
Help Desk/Systems Administrator
Oneida Network Infrastructure —Wright-Patterson AFB, OH
- $70,000 - $80,000 a year
- Full-time
- Windows
- Military encouraged
- Senior level
- Paid holidays
- Health insurance
Quick Apply

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
It Help Desk Support Technician - OH
Beacon Specialized Living —Worthington, OH
Associate degree in Information Technology or related field, preferred. Approved by state, federal and government entities to work within BSLS programs.
$54,000 - $57,000 a year
Quick Apply

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Junior Help Desk Specialist (DEAMS)

JTEC Consulting -
Dayton, OH

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Job Details

$55,000 - $60,000 a year
11 days ago

Qualifications

Customer communication
Desktop applications
Productivity software
Technical Proficiency

Full Job Description

Junior Help Desk Specialist (DEAMS)

Dayton, Ohio 45433

JTEC Consulting LLC focuses on successfully delivering solutions to meet our clients’ most critical needs. Our founding members have decades of experience delivering a wide range of solutions to Air Force and DOD clients. We are a Veteran-Owned Small Business.

Security Clearance Requirement: Secret
Location Note: On-Site

Position Description:
JTEC Consulting is hiring Help Desk Specialists to support the DEAMS help desk. These positions will provide first-level technical support to customers with a primary focus on user account provisioning across multiple systems and responding to fundamental “how-to” and access-related inquiries.

This role serves as a key point of contact for customers, ensuring timely, accurate, and courteous support while ensuring issues are properly documented, routed, and tracked. Excellent customer service skills and the ability to work effectively in a team environment are a must. The Junior Help Desk Specialist operates under the oversight of senior help desk personnel and functional leads. Prior experience supporting DEAMS help desk environment is preferred.

Duties and responsibilities include (but are not limited to):

Work as part of a collaborative help desk team
Provision, modify, and deactivate user accounts across multiple systems and applications in accordance with established policies and procedures
Respond to customer inquiries related to system access, navigation, and basic system functionality
Assist users with executing system functions and navigating established financial business processes within managed systems
Troubleshoot and resolve common technical issues, escalating more complex problems to appropriate teams when necessary
Collaborate effectively with teammates in a fast-paced, customer-focused environment to ensure timely resolution of user needs
Document customer interactions, requests, and resolutions within the designated ticketing or case management system
Follow security, compliance, and data protection standards at all times
Conduct preliminary analysis of customer inquiries to identify trends, common issues, and opportunities for process improvement
Provide clear guidance to users and stakeholders on correctly completing standard tasks and transactions
Collaborate with other teams to ensure efficient operation of the organization
Support the creation, maintenance, and distribution of user-facing documentation, job aids, and standard operating procedures
Other duties, as assigned

Requirements include:

U.S. citizenship, no dual citizenship
Current Secret clearance; may consider qualified candidates eligible for a security clearance
1+ years of related experience working in a help desk, customer service, financial systems support role, or similar environment
Proficiency working across Microsoft Office Suite of applications
Proficiency working with DEAMS-related technical systems and applications
Demonstrated commitment to providing excellent customer service
Ability to manage workload, organize tasks, and support multiple tasks simultaneously
Effective written and verbal communication skills to exceed in a blended government and contractor team environment

Preferred experience includes:

Bachelor’s degree or related military training
Experience working with ticketing systems and service management tools
Exposure to DoD financial management systems
Understanding of basic financial or accounting processes
Experience working within the Department of Defense or other federal agencies
Experience supporting multiple enterprise systems or SaaS platforms
Current IT certifications such as CompTIA A+, ITIL Foundation

#DEAMS

JTEC Consulting LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Salary:
JTEC offers competitive compensation and benefits to all employees. Salary ranges are advertised based on good faith estimates at the time of posting and indicating pay that JTEC anticipates for successful applicants. The estimated salary range displayed in this posting is dependent upon position requirements, individual qualifications, education, experience, location, and other job-related factors. Our recruiting team will review candidates' related experience and desired salary targets during the evaluation process. All qualified candidates will be considered.

#CJ

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Refine Your Search

technical associate jobs in dayton oh

Junior Help Desk Specialist (DEAMS)

Help Desk Specialist

Help Desk Technician

Help Desk Technician

Help Desk Analyst (Tier I)

Help Desk Team Lead - 305512

Help Desk Analyst :: Franklin or Madison

Help Desk/Systems Administrator

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