Top 4 Help desk analyst Jobs in Daytona Beach, Fl

SENIOR SYSTEM ANALYST
APCO International —Daytona Beach, FL
- $70,000 - $80,000 a year
- Full-time
- Computer Science
- 5 years
- SQL
Quick Apply
20h
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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SENIOR SYSTEM ANALYST

APCO International -
Daytona Beach, FL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
20 hours ago

Qualifications

Sales management systems support
Performance dashboards
Systems integration
Automation
Data migration
Business intelligence report generation
SQL
Salesforce Cloud
Bachelor's degree
Enterprise Integration
Customer support ticket management
Integration with Third-Party Services (system development)
CRM system proficiency
System security
Ticketing system technical support

Full Job Description

APCO International is seeking a Senior System Analyst to serve as the subject matter expert for the organization's software applications supported by the Technology Department. The Senior System Analyst position plays a critical role in analyzing business and data processing needs, identifying technology solutions, and enhancing system functionality through software development, system upgrades, and process improvements. The Senior System Analyst will be responsible for Salesforce administration, SQL programming and database support, internal reporting requirements, SOP maintenance and creation, requirements gathering, and implementation planning. The ideal candidate combines strong technical expertise with analytical and problem-solving skills to deliver effective solutions that support APCO’s operational and strategic objectives.
Reports to: Director of Technology

General Description of Essential Job Tasks:

The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.

Administer Salesforce environments, including user provisioning/deprovisioning, security roles, profiles, workflows, page layouts, configurations, and implementation of system releases and quarterly updates.
Develop, maintain, and optimize SQL queries, stored procedures, views, and database scripts to support business applications, reporting, data integration, and operational processes.
Accurately assess the risks associated with each solution design/project.
Respond to assigned help desk support tickets in a timely manner, coordinating with internal stakeholders and external vendors to achieve resolution.
Support a data audit plan (e.g., prevent duplicates, training, data deduping processes, etc.).
Lead testing of fixes, patches, service packs, and upgrades.
Support ongoing integration amongst data systems, web services including communications, communities, and other interactive online platforms.
Collaborate with vendor(s) to implement new functionality or software systems and work with vendor(s) to perform system upgrades.
Work with cross-functional teams to define business requirements, re-engineer business processes and assist with the Technology department in developing solutions that meet APCO business needs.
Maintain up-to-date end-user documentation to include SOPs, Process Guides, and other documents that can be used for training of end users.
Keep abreast of developments in current and future software solutions.

Minimum Experience Requirements

Knowledge of Salesforce reporting, dashboards, workflows, flow automation, security model, and integrations.
Experience with relational databases, data migration, extract, transform, and load (ETL) processes, Application Programming Interfaces (APIs), and web services.
5-8 years of directly related experience supporting help desk operations, managing cloud environments, or SalesForce administration.
Bachelor’s degree from an accredited college or university in a technical discipline such as Information Technology, computer science, systems engineering, or software engineering.
Knowledge of SQL databases and database administration is preferred.

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help desk analyst jobs in daytona beach, fl

SENIOR SYSTEM ANALYST

Epic Healthy Planet Analyst II

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