POSITION TITLE: MEDICAL OFFICE SPECIALIST
Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion) and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team!
POSITION SUMMARY
The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will be responsible for providing non-clinical administrative support to the practice, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice’s designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be helpful and a comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty practice
ESSENTIAL JOB FUNCTIONS
- Greet patients and all other visitors to the clinic and answer any questions they may have.
- Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient ID, verifying and updating primary care, referring physician, and pharmacy.
- Verify patient benefits in Phreesia.
- Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic health record tasks.
- Obtain required co-pays/deductibles from patients.
- Schedule appointments, tests, and other procedures with any clinic provider, regardless of location.
- Generate and print patient plans.
- Refer all patients’ financial requests to the financial counselor or the business office.
- Distribute all incoming faxes and mail.
- Scan PAQ documents
- Call patients to reschedule appointments due to provider schedule changes.
- Call no-show appointments to attempt to reschedule.
- Possible travel to other office locations for coverage needs.
- This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
- Must follow the organization’s Code of Conduct.
- Must participate in the Compliance Program Initiatives and reporting and Compliance Issues.
- Other duties assigned
ADDITIONAL RESPONSIBILITIES
- Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage, and assure optimal patient flow.
- Ensure the waiting room and workstations are clean and orderly.
- Count and log petty cash.
- Keeps current on the clinic’s various insurance plans.
- Ensure the message is sent to the appropriate clinical staff (EHR 4-point check)
- Print and copy all physician dictations.
- Print any pertinent information as necessary.
- Notify patients if their physician is expected to be late to the office or running behind in the clinic.
COMPETENCIES
- Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
- Problem Solving - The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution.
- Customer Service Oriented - Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
- Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.
- Collaboration- Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization’s shared objectives.
GENERAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Strong customer service skills with both patients and other departments within the practice.
- Must be able to function in a fast-paced and possibly stressful environment.
- Accurate Data Entry skills.
- Ability to operate a computer, copier, fax, and scanner.
- Microsoft Office, EMR, and other medical software experience preferred.
- Ability to work independently, in a team environment, and multi-task.
- Maintain a professional and upbeat attitude.
- Ability to accurately handle cash.
- Maintain Proper phone etiquette.
- Ability to communicate in English.
EDUCATION AND EXPERIENCE
- High School diploma/Equivalency required.
- Customer service experience is required.
- At least one (1) year of experience in a medical office (preferred).
- Previous GI experience preferred.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demands
- Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
- Moderate lifting (15-20 lbs.): essential
- Walking: Must be able to access and navigate each department at the organization’s facilities: essential
- Pushing/Pulling: marginal
- Standing: essential
- Repetitive motion: marginal
- Reaching: marginal
- Bending: marginal
Emotional Demands
- Fast pace: essential
- Multiple Stimuli: essential
- Intense customer interaction: essential
- Frequent change: essential
Mental/Sensory Demands
- Memory: essential
- Reasoning: essential
- Hearing: essential
- Reading: essential
- Analyzing: essential
- Logic: essential
- Verbal communication: essential
- Written communication: essential
BENEFITS (FULL-TIME EMPLOYEES)
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K Retirement Plan
- Life Insurance
- Short- and Long-term disability
- Profit Sharing
- Supplemental Insurance
- Education and Tuition Reimbursement funding
- Initial Uniform Allowance
- Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Paid Holidays
IMPORTANT NOTE
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We thank all applicants for their interest. However, only those selected for an interview will be contacted.
