Top 2 Senior customer service manager Jobs in Daytona Beach, Fl

Senior Customer Service Manager
O'Quinn Insurance —Ormond Beach, FL
- $65,000 - $90,000 a year
- Full-time
- Office
- Criminal background check
- Recruiting
- Paid training
- Paid holidays
Quick Apply
Sr Director of Client Services
Lyra Technology Group —Daytona Beach, FL
- $110,000 - $125,000 a year
- Azure
- 5 years
- HIPAA
Quick Apply

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Senior Customer Service Manager

O'Quinn Insurance
Ormond Beach, FL

Quick Apply

Job Details

Full-time
$65,000 - $90,000 a year

Benefits

Paid training
Paid holidays
Health insurance
Paid time off
Work from home
Opportunities for advancement
Flexible schedule

Qualifications

Coordinating with insurance clients

Full Job Description

Job Overview

O'Quinn Insurance Services is an independent insurance agency built on a simple mission: protect what matters most while making insurance simple. We are a team-first, community-focused agency that takes pride in developing our people, serving our clients with genuine care, and holding ourselves to a high standard every day.

Our culture is defined by our Core Values — OQUINN:

One Team - We win together. We lift each other up, communicate openly, and succeed through collaboration.

Quality - We hold ourselves to the highest standards. Details matter. We represent our brand with pride.

Understand & Care Deeply - We genuinely care about our clients, teammates, and community. We show up with empathy and heart.

Integrity - We act with honesty and transparency — even when no one's watching. Doing what's right matters more than what's easy.

Never Stop Learning - We stay curious, adaptable, and humble. Growth over comfort, always.

No Nonsense - We own our results, no excuses. Address issues immediately, bring solutions, and follow through.

O'Quinn Insurance Services is looking for a motivated, people-first Customer Service Manager to lead and elevate our client service team. This role is built for someone who thrives on coaching others, maintaining high standards, and creating a team culture where accountability and excellence go hand in hand. You will have a direct impact on the client experience, the performance of our service representatives, and the day-to-day operations of our service department.

This is a role with a clear leadership trajectory. As you grow into the position, you will become an integral part of our senior leadership team. Salary will be based on your experience and the time needed to ramp up into this leadership position. Performance bonuses will be provided in addition to your salary.

Key Highlights

Lead a growing team of customer service representatives through coaching, call reviews, and real-time feedback
Own the performance and culture of the customer service department
Collaborate with leadership on hiring, onboarding, and training new team members
Handle escalated client interactions with professionalism and empathy
Manage and optimize virtual assistant workflows that support the service team
Track department performance metrics and hold the team accountable to agency standards
Contribute to the agency's mission of delivering exceptional client experiences every day

Salary Range: $65,000.00 - $90,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Flexible Schedule
Health Insurance
Mon-Fri Schedule
Birthday Celebrations
Incentive Programs
Evenings Off
Paid Holidays
Hands on Training
Appreciation lunches
Home/work life balance
Equipment provided
Leave early on Fridays
Licensing paid for by company
Community events
Incentive programs
Career Growth Opportunities
Work from Home

Requirements

Minimum 3 years of insurance customer service experience (independent agency preferred)
Active 2-20 Florida insurance license prior to start date
Clean criminal background check
Strong verbal and written communication skills
Tech-savvy with the ability to learn agency management systems quickly
Coachable, solution-oriented, and comfortable leading by example
Experience in a management or leadership role is a plus

Responsibilities

Manage and develop the customer service team through ongoing coaching and feedback
Monitor team performance through call listening, metric reviews, and quality audits
Assist in recruiting, onboarding, and training new customer service hires
Oversee and improve virtual assistant workflows within the service department
Handle escalated client issues with a calm, client-first approach
Review and act on client satisfaction surveys and internal performance data
Ensure the team consistently meets or exceeds agency service benchmarks
Contribute to leadership discussions on process improvement and team development

About Us

O'Quinn Insurance is family owned and operated serving Volusia and Flagler counties since 1974. We offer personal and commercial lines of insurance. As the largest insurance agency in the area, we are proud to represent over 95% of the carriers in the state. We protect what matters most.

Join our team to experience a hands-on environment with the opportunity to work your way to the top. We want our staff to feel fulfilled and enjoy working in our office. Help our company grow and continue to succeed - apply today!

Pay: $65,000.00 - $90,000.00 per year

Work Location: In person

Quick Apply

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senior customer service manager jobs in daytona beach, fl

Senior Customer Service Manager

Sr Director of Client Services

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