The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed
the hungry, house the homeless, and prevent homelessness.
The Neighborhood Center of West Volusia employs compassionate, skilled professionals
who are committed to excellence, enjoy teamwork, and contribute daily to our mission and
culture of caring. Team members experience a friendly, supportive atmosphere, leadership
support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.
Job Purpose: The Step Case Coordinator is responsible for supporting clients through coordinated services, timely communication, and through documentation. This role ensures that the client receive appropriate resources, follow-up, and support by working closely with the case managers, service providers, and community partners.
The Case Coordinator will provide essential operational support, maintain a safe and supportive living environment, and facilitate meaningful programming for residents in a grant-funded affordable housing program dedicated to individuals with a history of substance abuse. Contributing directly to the Neighborhood Center's mission to house the homeless and foster recovery, this position will play a crucial role in residents’ success and journey toward stable sober living.
The ideal candidate will possess a strong sense of compassion and dedication to supporting individuals experiencing homelessness and substance abuse, coupled with solid organizational and operational skills to manage program logistics and maintain a safe environment. Success in this role requires excellent interpersonal and communication abilities to build rapport with residents and collaborate effectively within a team, along with relevant experience in supportive services, housing, or substance abuse treatment, including proficient record-keeping and a proactive approach to problem-solving.
The program has obtained secure funding through March 2027; potential for extensions will be discussed in the fourth quarter of 2026.
Duties and Responsibilities:
Service Coordination
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Serve as the point of contact for client inquires, updates, and scheduling.
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Assist in assessing client needs and ensuring they are connected to appropriate services. Communicate any concerns, barriers, or changes in client needs to the case managers promptly.
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Support clients in navigating program requirements, appointments, and follow-ups.
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Monitor service progress and communicate updates to case management.
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Maintain accurate and timely documentation in the case management system (HMIS)
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Work closely with case managers and community partners to ensure continuity of care.
Program Operations
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Provide support to a grant-funded affordable housing program for adult individuals with a history of substance abuse.
- Perform new resident onboarding by providing rules and guidelines for the agency and program, a tour of the house, supplying toiletries and linens, introducing to fellow residents, and review of the Resident Handbook.
- Design and facilitate supportive programming for residents, including recovery support groups, life skills workshops, guest speakers from supportive services, and off-campus experiences in the community. Collaborate with the Chief of Staff to ensure all visitors are approved volunteers.
- Operate the house phone, providing information about the program intake process, monitoring messages, and diverting callers to the appropriate agency department as needed.
- Participate in required employee meetings and training, including, but not limited to weekly team check-ins with the Program Director and Outreach Coordinator; monthly agency wide All Staff meetings; annual Department of Children and Families modules; other ongoing training as assigned.
- Utilize a company vehicle for travel to partner agencies when needed, and to assist in transporting residents to medical appointments, job interviews, and recovery meetings.
Facility Maintenance
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Maintain the cleanliness and physical organization of the Step House, including the delegation of resident chores, to ensure the space remains safe and hygienic for residents and visitors.
- Perform basic facility maintenance, including, but not limited to: changing lightbulbs, tightening loose screws, replacing Air Conditioning filters, unclogging toilets, monitoring plumbing for leaks, and periodically checking smoke/carbon-monoxide detectors and fire extinguishers, replacing when necessary.
- Report urgent maintenance-related issues to the Facilities Director and Program Director promptly.
- Frequently monitor the house and surrounding grounds by walking and observing security cameras to ensure the safety of residents and employees.
Record-Keeping and Communication
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Participate in regular open communication with team-members, including the Program Director, Outreach Coordinator, and Chief Operating Officer, to ensure common understanding of present client and program needs.
- Clearly document all client services and interactions, including referrals to other agencies, support groups, life skills classes, house meetings, etc., in the Homeless Management Information System (HMIS) database.
- Continuously update hard-copy resident files with signed forms, resource referrals, and other physical evidence of services rendered.
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Communicate notable events in an employee shift log and escalate emergency alerts to the appropriate first responders and Program Director.
Qualifications, Experience, and Abilities:
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Education:
- Minimum required: High School Diploma, GED, or equivalent degree.
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Associate’s degree in social services, preferred.
- Required Experience:
- Minimum two years of experience within supportive services, healthcare, substance abuse treatment, housing services, or related fields within last five years.
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Support of clients with multiple barriers to income and housing stability.
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Housing program planning, executing, and evaluating performance for federal, state, and locally funded projects.
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Knowledge in contract/grant operations, reporting, and compliance.
- Qualifications:
- Applicants must participate in a Florida Department of Children and Family Services (DCF) background screen; for more information, visit https://info.flclearinghouse.com/.
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Must pass initial and subsequent random / periodic drug screen.
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Must possess valid state driver’s license and submit a Motor Vehicle Record within 14 days of start date.
- No more than two moving violations and / or accidents within last three years.
- No more than three vehicle related suspensions / reinstatements.
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No DUI, reckless, or felony driving convictions within last five years.
- Specialized knowledge, skills, and abilities:
- Proficiency with Microsoft Office suite (i.e., Word, Excel, PowerPoint, and Teams).
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Prior use of Homeless Management Information Systems (HMIS) database, preferred.
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Knowledge of community resources in the Volusia County area.
Generous Benefits Package and Paid Time Off, including:
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Medical, dental, and vision insurance options
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12 paid federal holidays per year
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Accrued monthly paid time off
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Simple IRA retirement plan with a 3% match
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Agency vehicles for business and client-related travel
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Thrift Store employee discount
The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
