Top 1194 Customer service representative Jobs in Dc

Customer Service Dispatcher
Quality Air Services, LLC —Rockville, MD
- Up to $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Urgently hiring
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Verizon Customer Support Associate
Z S Connections MD —Bowie, MD
- $1,000 - $1,500 a week
- Full-time
- In-person
- Leadership
- Communication skills
Quick Apply
Client Service Associate I
Northwest Federal Credit Union —Herndon, VA
- $26.89 - $45.74 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
eCommerce Sr. Product Support Analyst
Addison Group —Washington, DC
- $30 - $33 an hour
- Monday to Friday
- Mid-level
- Office
- SharePoint
- Dental insurance
- 401(k)
Quick Apply
Customer Service Associate Representative - Cigna Healthcare - Remote
The Cigna Group —Washington, DC
- $17.75 - $19.00 an hour
- Online Application
- Remote
- Basic math
- Research
- Windows
- Paid holidays
- Health insurance
3d
Call Center Representative
Impactia Corp —Washington, DC
- $16 - $24 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Wellness program
Quick Apply
11d
Entry-Level Customer Service Representative
Impactia Corp —Washington, DC
- $18 - $28 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
4d
Cashier/Customer Service Representative
2fifty —Washington, DC
- $24.80 - $29.87 an hour
- Part-time
- Bilingual
- Supervising experience
- Grocery store experience
- Health insurance
- Dental insurance
Quick Apply
13d
Call Center Representative
Sparkbit 360 —Washington, DC
- $17.50 - $25.50 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Communication skills
- Opportunities for advancement
Quick Apply
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
1d
Verizon Team Member
Summit Talent Partners —Annandale, VA
- $900 - $1,500 a week
- Full-time
- Office
- In-person
- Communication skills
- Flexible schedule
Quick Apply
9d
Client Support Associate
Z S Connections MD —Lanham, MD
- $3,600 - $4,600 a month
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
2d
Digital Member Service Representative
Police Federal Credit Union —Upper Marlboro, MD
- Overtime
- Background check
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
Quick Apply
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Scheduling Coordinator
Maxim Healthcare —Washington, DC
- $24 - $25 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Profit sharing
- Commuter assistance
Quick Apply
Customer Service Representative - DC/MD/VA
Jamison Professional Services Inc —Washington, DC
- Overtime
- High school diploma or GED
- 1 year
- Entry level
Quick Apply
Contact Center Representative
Dynamic Concepts, Inc. —Washington, DC
- Full-time
- Computer literacy
- High school diploma or GED
- Data entry
Quick Apply
1d
Seasonal Customer Support Representative
Great Minds —Washington, DC
- $21.50 - $23.00 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply

I want to receive the latest job alert for customer service representative in dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near dc

Scheduling Coordinator jobs in Washington, DC

Call Center Representative jobs in Washington, DC

Customer Support Representative jobs in Washington, DC

Call Center Representative jobs in Bethesda, MD

Customer Service Representative jobs in Washington, DC

Product Support jobs in Washington, DC

Customer Service Representative jobs in Arlington, VA

Customer Service Representative jobs in Bowie, MD

Entry Level Customer Service Representative jobs in Washington, DC

Client Services Associate jobs in Los Angeles, CA

Client Services Associate jobs in Salt Lake City, UT

Kelly Services jobs in Cincinnati, OH

Client Services Associate jobs in Plano, TX

Client Services Associate jobs in San Diego, CA

Accenture Federal Services jobs in Remote

Client Service Associate jobs in Boston, MA

Client Associate jobs in Boca Raton, FL

Client Associate jobs in Greenwich, CT

Client Service Associate jobs in San Diego, CA

Clinical Research Associate jobs in Fort Worth, TX

Customer Service Dispatcher

Quality Air Services, LLC -
Rockville, MD

Quick Apply

Job Details

Full-time
Up to $22 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Written communication
Managing customer accounts
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Dispatching
Proposal writing
Data management
Patience
Customer issue escalation
Dispatch software communication

Full Job Description

POSITION PURPOSE

The Customer Service Representative (CSR) plays a vital role in managing client interactions, coordinating dispatch operations, and generating proposals for HVAC services. This position is responsible for ensuring customer satisfaction by providing prompt, professional, and accurate responses to customer inquiries and coordinating with the HVAC team to deliver high-quality service.

_____________________________________________________________________________________

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Interaction:

Handle inbound and outbound calls in a high-volume call center environment.
Address customer inquiries, complaints, and service requests professionally and efficiently.
Provide customers with accurate information regarding HVAC services, pricing, and scheduling.

Dispatch Operations:

Coordinate daily dispatch of HVAC technicians, ensuring timely and efficient service delivery.
Monitor technician schedules, adjusting as necessary to accommodate emergencies or high-priority requests.
Communicate with technicians throughout the day to track job progress and address any issues that arise.

Proposal Creation:

Prepare and deliver accurate, detailed proposals for HVAC services based on customer needs and company pricing structures.
Collaborate with the HVAC sales and service teams to gather necessary information for proposal development.
Follow up with customers on proposals, answer any questions, and close sales opportunities.

Data Management:

Maintain accurate records of customer interactions, service requests, and proposals within the company’s service management system.
Update customer profiles with new information and ensure data integrity.

Team Collaboration:

Work closely with the CSR Manager, Service Manager, Sales team, and HVAC technicians to ensure seamless communication and service delivery.
Actively participate in team meetings to discuss customer feedback, service and departmental improvements, and operational challenges.

Additional Duties:

Assist with administrative tasks as needed, including addressing email correspondences, billing inquiries, scheduling, and reporting.
Stay informed about HVAC industry trends, company services, and pricing to provide knowledgeable support to customers.

_____________________________________________________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Education:

High School Diploma or equivalent; additional education or certifications in customer service, business, or related fields is a plus.

Experience:

Minimum of 2 years of experience in a customer service role, preferably within the HVAC industry or a similar technical service environment.
Experience using service management and dispatch platforms; proficiency in ServiceTitan preferred

Skills:

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in service management systems, dispatch platforms, and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle high call volumes.
Problem-solving skills and a customer-centric approach.

Personal Attributes:

Positive attitude, professional demeanor, and a team-oriented mindset.
Ability to remain calm under pressure and handle challenging situations with tact and professionalism.
Commitment to continuous learning and improvement.

_____________________________________________________________________________________

WORK ENVIRONMENT

Primarily an office setting with Monday – Friday, 8:00 am – 4:30 pm working hours, and a 30-minute lunch period

Frequent use of computers, phones, and other office equipment.

Pay: Up to $22.00 per hour

Expected hours: 8.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in dc

Customer Service Dispatcher

Customer Relations Associate I (Ongoing Recruitment)

Verizon Customer Support Associate

Client Service Associate I

eCommerce Sr. Product Support Analyst

Customer Service Associate Representative - Cigna Healthcare - Remote

Call Center Representative

Entry-Level Customer Service Representative

Cashier/Customer Service Representative

Call Center Representative

Call Center Agent

Verizon Team Member

Client Support Associate

Digital Member Service Representative

Part Time Customer Care Representative (West Coast Preferred)

Client Success Representative (Remote)

Scheduling Coordinator

Customer Service Representative - DC/MD/VA

Contact Center Representative

Seasonal Customer Support Representative

I want to receive the latest job alert for customer service representative in dc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected