Top 10 Customer service coordinator Jobs in De Pere, Wi

Service Coordinator
Total Energy Systems, LLC —De Pere, WI
- From $25 an hour
- Full-time
- Microsoft Office
- Driver's License
- Trade school
- Health insurance
- Dental insurance
Quick Apply
Project & Service Coordinator
Krueger International Incorporated —Green Bay, WI
- From $23 an hour
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Quick Apply
4d
Service Coordinator Order Experience I
Numotion —Kimberly, WI
- Overtime
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Customer Care Coordinator-Order Experience I
Numotion —Kimberly, WI
- Overtime
- Microsoft Outlook
- Pass drug screening
- Office
- Disability insurance
- Health insurance
13d
Customer Intake & Administrative Coordinator
Paul Davis Restoration of Southeast WI & Northern IL —Appleton, WI
- $24 - $27 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k)
Quick Apply
Front Desk Coordinator - Appleton, WI
The Joint Chiropractic —Appleton, WI
- $16 - $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- Health insurance
Quick Apply

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Service Coordinator

Total Energy Systems, LLC
De Pere, WI

Quick Apply

Job Details

Full-time
From $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer communication
Confidential information handling
Microsoft Office
Driver's License
Attention to detail
Trade school
Associate's degree

Full Job Description

Purpose: Total Energy Systems, LLC is seeking a qualified Service Coordinator to work out of our De Pere, WI facility. The employee will be responsible for the day-to-day on-going service administrative support, technician support, and customer service as it pertains to the service department.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

Key Job Accountabilities:

1. Answer incoming service call requests and prioritize all service requests using service schedule to schedule technicians effectively and productively

2. Create and maintain customer account information in company database

3. Create and maintain planned maintenance company database

4. Communicate with technicians and customer to prepare recommended service estimates and provide to customer

5. Assist Customer Service team with Planned Maintenance and Extended Warranty Estimate when needed to receive approval or schedule a service call or PM visit.

6. Follow-up with customers on all planned maintenance agreements and recommended service estimates provided to secure the business and schedule technicians

7. Track all estimate activity using the company CRM database

8. Upon receipt of approved estimate, enter all estimate information into appropriate tracking systems for execution

9. Work with Customer Service personnel to renew planned maintenance agreements upon end of the agreement term

10. Work with Service Administration and Parts department to register and invoice for extended warranties sold

11. Attend all Service meetings, conference calls and training sessions as required

12. Perform Service Invoicing Functions and Processes as required

13. Assist with customer support for all Service customers as requested by the Service Manager including problem resolution, information requests and collection of accounts receivable.

14. Assist in daily operation of the Branch and support technicians as needed

15. Effectively communicate among multiple branches and headquarters

16. Coordinate multiple activities and schedules

17. Other duties as assigned

Skills/Abilities/Requirements/Experience:

1. Associates degree (A.A.) or equivalent from two year college, or technical school, or six months to one year related experience, and/or training or equivalent combination of education and experience

2. Required valid drivers license

3. Experience with and proficiency in MS Office applications

4. Self-starter, exercises good judgment, is proactive, and demonstrates timely follow-through

5. Practiced organizational skills; adhering to timelines and schedule; and attention to detail

6. Professional and effective skills of written and verbal communication

7. The ability to work under little supervision.

8. Maintain certain levels of confidentiality.

9. The ability to work and interact with co-workers in a professional manner

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will be working primarily indoors or outdoors in a climate controlled, smoke free environment, but also requires the employee to be moving through other areas on a regular basis. From this movement, the employee will encounter varying temperatures from these areas. The normal auto and air travel hazards will apply. The noise level in the work environment is usually moderate, but can be higher in other areas.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service coordinator jobs in de pere, wi

Service Coordinator

Project & Service Coordinator

Service Coordinator Order Experience I

Customer Care Coordinator-Order Experience I

Customer Intake & Administrative Coordinator

Front Desk Coordinator - Appleton, WI

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