Top 12 Desk analyst Jobs in De Pere, Wi

Help Desk Analyst I (Green Bay, WI)
Nsight —Green Bay, WI
- Full-time
- Bachelor of Science
- Mid-level
- Windows
Quick Apply
Treasury Analyst
Nicolet National Bank —Green Bay, WI
- Mid-level
- Office
- Finance
- Paid holidays
- Health insurance
Quick Apply
7d
Paper Lab Analyst
Voith Group —Appleton, WI
- Customer service
- Mid-level
- Forklift
- Tuition reimbursement
- 401(k) matching
11h
COB & Recovery Analyst
Network Health, Inc —Menasha, WI
- Full-time
- Remote
- Microsoft Outlook
- Customer service
- Mid-level
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply
Epic Radiant Analyst
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- Leadership
- Communication skills
Quick Apply

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Denmark Schools —Denmark, WI
Customer Service & Ticketing: Answer phone calls, log and manage incoming help desk tickets, and collaborate effectively with staff and IT team members.
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IT Support Specialist
Luvata Appleton, LLC —Kimberly, WI
Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands-on experience in Information Technology or related…

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desk analyst jobs near de pere, wi

Help Desk Analyst I (Green Bay, WI)

Nsight -
Green Bay, WI

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Job Details

Full-time

Qualifications

Customer communication
LAN
Windows
Driver's License
Productivity software support
Computer hardware
Desktop applications
WAN
Productivity software
Desktop administration

Full Job Description

Job Summary:
The Help Desk Analyst I responds to inquiries and requests for assistance with the organization's computer systems or PC's. Identifies, analyzes, troubleshoots and resolves problems with the aim of eliminating recurrences and reducing calls to the help desk. Coordinates with other Information Technology areas to resolve problems if necessary.

Responsibilities & Duties:
Customer Service

Serves as the first level and primary contact for the customer contact with IT.
Must learn to think of the customer as the most important part of the job.
Involves dealing with and/or responding positively to complaints, problems, and sometimes negative and emotional behavior.
Promotes a professional help desk image and sells the value of the help desk.
Develops an understanding help desk priorities and objectives and then takes an active role toward accomplishing the stated objectives.
Provides support on the IT HelpLine including periodic on - call hours.

Communication

Keeps peers, customers, and manager informed of trends, significant problems, unexpected delays and anything new in the environment. Also communicates scheduled downtime or anything that affects the computing environment.
Keeps customers informed of progress on problems that cannot be resolved on first call.
Ensures appropriate management is informed of problems that are impacting groups of users.

Problem Analysis, Resolution, and Prevention

Logs all help desk calls or email requests into Request Tracking System and updates problem profiles.
Troubleshoots perceived hardware and software problems; escalating to internal support resouces.
Analyzes and strives to resolves problems with a goal of 90% First Call Resolution.
Supports all IT Operations approved software applications; minimally, Microsoft Office, Windows operating system, Standard Desktop, Remote Access, Hardware Diagnostics
Completes requests for Password Resets, printer, hardware diagnostics and special desktop releases.
Investigates causes, tests solutions, and recommends solutions to reduce help desk calls.
Strives to identify and address the root cause of a problem, not simply address the symptoms and works to eliminate recurring problems.
Promotes effective use of technology.

Training and Other

Keeps current on all the technology used in the environment supported.
Provides training to customers to provide understanding of technology.
Performs additional related duties as requested or required.

Requirements:

Education: Associate’s degree or educational equivalent’s, a bachelor degree (B.A./B.S.) is preferred.
Technical Experience: One to five years of experience working in a LAN/WAN environment of at least 30 workstations. Experience with Windows operating systems, Microsoft Office, and associated productivity applications is required.
Certifications: A CompTIA A+ or Microsoft certification is desired.
Other: Valid Driver’s License required.

To view our competitive benefits, click here!

Joining Nsight:
Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry.
Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at [email protected].

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Refine Your Search

desk analyst jobs in de pere, wi

Help Desk Analyst I (Green Bay, WI)

Treasury Analyst

Paper Lab Analyst

COB & Recovery Analyst

Epic Healthy Planet Analyst II

Epic Radiant Analyst

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