POSITION SUMMARY
This position serves as the internal IT operations and support coordination role for the organization, ensuring day-to-day technology needs, user support, system administration tasks, security follow-up, and operational IT processes are completed accurately and on time. The role acts as a bridge between internal departments and outsourced IT partners, helping drive accountability, escalation management, system reliability, onboarding/offboarding processes, documentation, and overall operational continuity across the business. Responsibilities include ticket oversight, security and licensing reviews, user account administration, hardware management, infrastructure monitoring, vendor coordination, and support of critical business systems and scheduled IT activities. This role is expected to proactively identify issues, communicate effectively across departments, and help maintain a stable, secure, and responsive IT environment for the company.
ESSENTIAL FUNCTIONS
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Morning review of new tickets to identify any overnight priority issues
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Daily review of open tickets to verify status, delays, questions, or escalation needs
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Backup tape ownership
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Review and follow-up on SOC/security tickets
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Verification that account creation is completed on time and correctly
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Walkthroughs to identify major user issues, onsite needs, or urgent concerns
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Identification and recovery of sensitive or high-value hardware during walkthroughs
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Review and response to IT issues sent directly to the internal team
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Review of vSphere for usage spikes or potential capacity concerns
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Internal coordination on contractor status, blockers, and pending needs
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Support for timed tasks such as email shutdowns or scheduled system activities
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Creation and maintenance of documentation for both internal IT and Impact support needs
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Internal new hire setup after AD creation, including software access and UAM updates
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Touchbase meetings with external service to review service levels, needs, and open items
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Internal security reviews to identify areas where adjustments are needed
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Licensing reviews to ensure we remain operationally covered across platforms.
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Offboarding internally
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Education:
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Bachelor’s degree (Information Technology, or related field); preferred
Experience:
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3+ years of experience working in an IT organization supporting business technology needs
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Excellent understanding of computer systems, cybersecurity, network and system administration, databased and data storage systems and telecommunication systems
Skills:
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Strong understanding of cybersecurity, computer systems, networks, telecommunications, databases and storage systems
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Strong communication and leadership skills
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Solid working knowledge of all relevant coding languages and security protocols
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Strategic planning, budgeting, and employee development skills.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Push/Pull
Stand
F
10 lbs. or less
F
12 lbs. or less
F
Walk
F
11-20 lbs.
O
13-25 lbs.
O
Sit
C
21-50 lbs.
O
26-40 lbs.
O
Manually Manipulate
C
51-100 lbs.
N
41-100 lbs.
N
Reach Outward
F
Over 100 lbs.
N
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
An office environment in a controlled atmosphere building
WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
