Top 56 Technical support representative Jobs in De Pere, Wi

Contact Center Representative
Capital Credit Union —Kimberly, WI
- Basic math
- Research
- High school diploma or GED
- Work from home
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Field Sales Branch Manager - De Pere
Wisconsin Stamping & Manufacturing —De Pere, WI
- Full-time
- Mid-level
- 1 year
- Associate's degree
- Profit sharing
- Paid holidays
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Customer Tech Support Specialist – Industrial Equipment
Washworld Inc —De Pere, WI
- Full-time
- Maintenance
- Office
- Electrical experience
- Paid holidays
- Health insurance
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Architectural Sales Representative
Pella Windows & Doors of Wisconsin —De Pere, WI
- $70,000 - $88,000 a year
- Weekends as needed
- Background check
- Construction site
- Marketing
- Disability insurance
- Health insurance
Quick Apply
Technical Customer Support Representative
Radius Limited —De Pere, WI
- Online Application
- Spanish
- English
- Mid-level
- Paid holidays
- Health insurance
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9d
DMV Customer Service Representative - Appleton
State of Wisconsin - Transportation —Appleton, WI
- From $22.76 an hour
- Online Application
- Office
- Driver's License
- Criminal background check
- Wellness program
- Paid holidays
5d
Customer Service Specialist
Countryside Cabinets —De Pere, WI
- $20 - $23 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Care Specialist
ManhattanLife Insurance & Annuity Company —De Pere, WI
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Free parking
- Wellness program
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3d
Field Service Representative
Green Bay Packaging Inc —De Pere, WI
- Engineering
- Mid-level
- 3 years
- Disability insurance
- Health insurance
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9d
Technical Service Representative
1100 Applied Industrial Technologies, Inc. —Appleton, WI
- Full-time
- Pass drug screening
- English
- Mid-level
- Health insurance
- Dental insurance
Customer Support Specialist - Parts
Pierce Manufacturing —Appleton, WI
- $51,400 - $79,200 a year
- Full-time
- Marketing
- Bachelor's degree
- Business Administration
5d
Clinical Specialist, Cardiac Rhythm Management - Green Bay, WI
Abbott Laboratories —Green Bay, WI
- $61,300 - $122,700 a year
- Full-time
- Experience equivalent to degree accepted
- Senior level
- 2 years
- Health insurance
- Tuition reimbursement
Government Sales Specialist
Krueger International Incorporated —Green Bay, WI
- Full-time
- Office
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
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Entry Level Outside Sales Representative - Geo Stormwater
Ferguson Enterprises, LLC —Appleton, WI
- $3,375 - $5,500 a month
- Full-time
- Residential
- Business
- Construction Management
- Paid parental leave
- Health insurance
Territory Manager - Green Bay East, WI
Reynolds American Inc —Green Bay, WI
- Mid-level
- Analysis skills
- Driver's License
- Paid jury duty
- Paid parental leave
Account Manager - Green Bay, WI
Millcraft —Green Bay, WI
- Inventory management
- Mid-level
- Office
- Profit sharing
- Wellness program
Quick Apply
Pump Application Inside Sales
BRABAZON PUMPE COMPANY LTD —Green Bay, WI
- System design
- Mid-level
- High school diploma or GED
Quick Apply
2d
Product Support Marine Sales
Fabick Cat —Green Bay, WI
- Hybrid work
- Microsoft Excel
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Packaging Application Engineer - Folding Cartons
Belmark inc —De Pere, WI
- Full-time
- Bachelor of Science
- Mid-level
- Ability to lift 25 pounds
- Profit sharing
- Paid holidays
Quick Apply
10d
Inside Sales Representative - Henry's
AriensCo —Brillion, WI
- Full-time
- Remote
- Research
- Mid-level
- US work authorization
- Profit sharing
- Health savings account

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Contact Center Representative

Capital Credit Union -
Kimberly, WI

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Job Details

Benefits

Work from home

Qualifications

Operator switchboards
Phone communication
Basic math
High school diploma or GED
Fax machines
Financial product expertise
Computer skills
Telephone systems
Assisting with digital banking services
Faxing
Bill payment support
Industry knowledge of retail banking

Full Job Description

Position Purpose

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members on the telephone and/or in person, providing a broad range of Credit Union information using a consultative approach, performing basic transactions (transfers, inquires), and making referrals to the appropriate individual in a professional and efficient manner. Places an emphasis on enthusiastic quality service and member advocacy while concentrating on building member relationships.

Essential Responsibilities

Operates a multi-line switchboard. Assists members by telephone and/or via electronic communication, determines their needs, and refers them to the appropriate individual. Provides routine and detailed information to callers. May take messages and distribute them in a timely manner.
Concentrates on building financial relationships with members, using a consultative approach. Discusses special promotions, and makes member referrals to Member Service Representatives, Mortgage Lenders, and Financial Solutions Representatives, including arranging member appointments.
Maintains an advanced knowledge of the online banking system (Architect/Bill Pay) to work as the support team for members and employees within the organization.
Educates members about Home Banking, E-Services and other products. Promotes applicable Credit Union products and services to new and existing members, presenting necessary information suited to members’ needs.
Maintains an effective working knowledge, including the technical aspects of the products and services offered to members.
Maintains a strong understanding of the general functions of Credit Union departments and workflows in order to achieve first-call resolution whenever possible.
May perform telemarketing including, but not limited to, term share certificates.
May quote interest rates, loan payment amounts and collateral valuations.
Answers member questions and resolves member problems, concerns, and complaints including, but not limited to, refunding fees. Routinely tracks frequently asked questions and member concerns and follows up on member e-mails.
May perform miscellaneous duties including, secure messages, guestbook messages, and completing miscellaneous projects for other departments, etc.
Operates the voicemail system, forwarding messages to the appropriate people.
May assist in training new employees.

Necessary Experience and Qualifications

Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.
Ability to operate a multi-line switchboard and on-line computer terminals accurately and efficiently to process calls and basic member transactions. Must include good working knowledge of core computer system, Nautilus, Word, E-mail, E-Services (home banking, Bill Pay, etc.) and Excel. Must be able to operate a fax machine and adding machine as normally acquired in one to three months of on-the-job experience.
Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be cross-trained in the MSR areas.
Communication/listening skills necessary to deal effectively and courteously with a diverse group of members and employees in high-stress situations.
Ability to exercise independent judgment when addressing member problems.
Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations.
Ability to stay in one place or work in a confined area for extended periods and to move about for up to ten percent of work time in order to distribute correspondence.
Ability to concentrate and pay close attention to detail for over ninety percent of work time.

Work Environment and Physical Requirements

Office environment with moderate level of noise
Frequent use of telephone, copier, computer, fax machine and other office machines
Prolonged sitting or standing
Frequent mental and visual concentration

NOTE: This job has the potential to work hybrid, contingent upon supervisor approval. Approval will be based on the Work From Home Policy eligibility requirements as well as the department needs.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical support representative jobs in de pere, wi

Contact Center Representative

Field Sales Branch Manager - De Pere

Customer Tech Support Specialist – Industrial Equipment

Architectural Sales Representative

Technical Customer Support Representative

DMV Customer Service Representative - Appleton

Customer Service Specialist

Customer Care Specialist

Field Service Representative

Technical Service Representative

Customer Support Specialist - Parts

Clinical Specialist, Cardiac Rhythm Management - Green Bay, WI

Government Sales Specialist

Entry Level Outside Sales Representative - Geo Stormwater

Territory Manager - Green Bay East, WI

Account Manager - Green Bay, WI

Pump Application Inside Sales

Product Support Marine Sales

Packaging Application Engineer - Folding Cartons

Inside Sales Representative - Henry's

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