Top 7 Senior customer service representative Jobs in De Soto Ia

Customer Care Representative
Hy-Vee Inc —West Des Moines, IA
- Full-time
- Word processing
- Computer literacy
- Basic math
9d
Senior Success Manager
Kuder Inc —Adel, IA
- Full-time
- 5 years
- Organizational skills
- Senior level
Quick Apply
Sr. Cust Serv Rep
Motion Industries (MOT) —Des Moines, IA
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Senior Manager-Frontline Support Engineering
CVS Health —Des Moines, IA
- $106,605 - $284,280 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance

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Customer Service Representative
Merit Management Group —Waukee, IA
Handle incoming calls, customer inquiries, and service-related concerns. Receive, prioritize, and schedule incoming service and maintenance requests.
From $20 an hour
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Customer Care Representative

Hy-Vee Inc -
West Des Moines, IA

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Confidential information handling
HIPAA
High school diploma or GED

Full Job Description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Customer Care Representative

Department: Customer Care

FLSA : Non-Exempt

General Function

Responds to customers, stores and vendors, assisting with all inquiries and vendor solicitations, routing them to the proper parties. Resolve customer queries via phone, email, mail, or social media.

Core Competencies

Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism

Reporting Relations:

Accountable and Reports to: Senior Vice President, Communications; Director, Customer Care; Customer Care Senior Supervisor(s)

Positions that Report to you: None

Primary Duties and Responsibilities

Responds to e-mails received via hy-vee.com.
Routes emails to the proper parties using techniques outlined in the department manual.
Answers and processes customer phone calls.
Returns voicemail messages and follows up with stores to determine if appropriate action has been taken to address complaints.
Engages customer on Live Chat to answer inquiries and provide information.
Assists in monitoring social media activity and responds to comments on appropriate platforms.
Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Backs up consumer information representative on private label inquiries via the 800 line.
Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Excellent verbal and written communication skills
Excellent interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Basic math skills
Ability to address, research and resolve problems quickly and independently
Ability to interact with basic computer systems, including word processing, spreadsheet and email applications, as well as job-specific programs

Education and Experience

High school diploma or equivalent required; 3-5 years previous related work experience;
Customer service or retail experience preferred.

Physical Requirements

Visual requirements include: ability to see detail at near range with or without correction.
Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties of this position are performed in a general office setting. There is frequent pressure to complete tasks or requests quickly.

Equipment Used to Perform Job

Desktop or laptop computer, telephone, basic Office software and various Internet portals including Retalix and Spinternet.

Contacts

Has daily contact with customers and the general public. Has contact with suppliers/vendors on a weekly basis.

Confidentiality

In the course of researching may find personnel financial information, board actions, situations, law suits, terminations, etc. When answering e-mails from customers, read about problems (stores, directors, products, etc). Must be HIPAA certified, which can occur with Hy-Vee once the applicant is hired.

Are you ready to smile, apply today.

Employment is contingent upon the successful completion of a pre employment drug screen.

Apply Now

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senior customer service representative jobs in de soto ia

Customer Care Representative

Senior Success Manager

Sr. Cust Serv Rep

Senior Manager-Frontline Support Engineering

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