Top 899 Client services specialist Jobs in Dearborn, Mi

Customer Service Specialist II
The Children's Center of Wayne County, Inc. —Detroit, MI
- $32,700 - $39,240 a year
- Full-time
- Psychiatry
- Computer literacy
- Mid-level
- 403(b) matching
- Health savings account
Family Service Worker
MISIDE —Detroit, MI
- $24.66 - $28.18 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Case Manager - LMSW, LLMSW, LBSW OR LLBSW
PsyGenics —Dearborn, MI
- Up to $67,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Master of Social Work
- Mid-level
- Continuing education credits
- AD&D insurance
Quick Apply
7d
Case Manager - LMSW, LLMSW, LBSW OR LLBSW
PsyGenics —Trenton, MI
- Up to $67,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Master of Social Work
- Mid-level
- Continuing education credits
- AD&D insurance
Quick Apply
7d
Program Manager - GPD
VOLUNTEERS OF AMERICA MICHIGAN INC. —Detroit, MI
- $67,000 - $73,000 a year
- Full-time
- Addiction Medicine
- LPC
- 3 years
- Flexible schedule
- Referral program
Certified Occupational Therapy Assistant
The Specialists —Wayne, MI
- From $50 an hour
- Part-time
- Bilingual
- Experience working with individuals with developmental disabilities
- Clinic experience
- Paid training
- Mileage reimbursement
Quick Apply
4d
Occupational Therapist
The Specialists —Wayne, MI
- From $70 an hour
- Part-time
- Bilingual
- School experience
- Doctoral degree
- Mileage reimbursement
Quick Apply
4d
Career Specialist
Downriver Community Conference —Detroit, MI
- $20.53 an hour
- Weekends as needed
- Word processing
- Writing skills
- Public speaking
- 403(b) matching
- Health insurance
Quick Apply
Maintenance Specialist: Full Time Evenings
Havenwyck Hospital (UHS) —Auburn Hills, MI
- Full-time
- Psychiatry
- Mid-level
- High school diploma or GED
- Loan repayment program
- Health insurance
Quick Apply
UWM - It’s Giving Opportunity!
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Recreation Therapist, CTRS
Home and Community Recreation Therapy —Detroit, MI
- From $55 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Experience working with individuals with disabilities
- Flexible schedule
Quick Apply
Certified Peer Support Specialist Crisis Stabilization Unit
TWC-Team Wellness Center —Westland, MI
- From $15.84 an hour
- Part-time
- Psychiatry
- Primary Care
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Structural and Miscellaneous Steel Estimator
Aristeo Construction —Livonia, MI
- Full-time
- 7 years
- Construction site
- Driver's License
- Health savings account
- Paid holidays
Quick Apply
Technical Recruiter - Senior
HTC Global —Troy, MI
- Full-time
- Hybrid work
- Background check
- Office
- US work authorization
- Health savings account
- Relocation assistance
Quick Apply
Document Review Specialists
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Verbal Verification of Employment Specialists
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Computer literacy
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Supportive Employment Specialist (Pay Rate $20.78)
Central City Health —Detroit, MI
- $20.78 an hour
- Full-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
- Paid holidays
- Disability insurance
Quick Apply
9d
Mortgage Servicing Platform IT Specialist
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Computer science
- Computer Science
- System design
- Paid time off
- Parental leave
Customer Experience Specialists
United Wholesale Mortgage —Pontiac, MI
- 8 hour shift
- Office
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Customer Care Servicing Specialists
United Wholesale Mortgage —Pontiac, MI
- Full-time
- Spanish
- English
- Office
- Paid training
- Health insurance

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client services specialist jobs near dearborn, mi

Customer Service Specialist II

The Children's Center of Wayne County, Inc. -
Detroit, MI

Apply Now

Job Details

Full-time
$32,700 - $39,240 a year

Benefits

403(b) matching
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Paid sick time
Pet insurance

Qualifications

Computer operation
Phone communication
Computer literacy
Direct client contact
High school diploma or GED
Computer skills

Full Job Description

This position offers a starting salary range of $32,700 - $39,240 per year, depending on experience and qualifications.

Children’s Center of Wayne County (TCC) The Children’s Center, founded in 1929, provides evidence-based clinical therapy to children who deal with mental, behavioral, emotional, intellectual, and developmental health and educational challenges or may have experienced trauma.

School + Community-Based Partnerships: We partner with K-12 schools and community organizations that serve children to provide clinical therapy, counseling, psychological services, and psychiatric evaluations, treatment & interventions.

Child Welfare: In addition to the clinical therapy programs offered, The Children’s Center places children in licensed foster homes, and supports them throughout their time in the child welfare system.

Child Well-being + Family Success: We operate an onsite family success center that promotes child-wellbeing and offers children and youth from all walks of life to access relevant mental health crisis prevention and child abuse and neglect prevention services.

Advocacy: We champion child and youth well-being for those experiencing poverty-related issues, those within the child welfare system, and those in need of evidence-based, clinical therapy.

TCC’s mission is to help children and families shape their own futures. If as many children as possible, and their families can easily access comprehensive, evidence-based, clinical therapy that is integrated into and supports their everyday lives then, children will experience an improved quality of life where they have a true sense of agency and empowerment in their lives.

We embrace and demonstrate a set of Core Values as the foundation of our culture. They define how we do what we do, and what we value in our work with each other and our community. Daily demonstration of these values, in mindset and behavior, is required to be successful as a TCC team member.

Dedicated-We are devoted, dedicated and always willing to pitch to accomplish our mission.
Passionate-We are passionate about what we do and helping the people we serve.
Accountable-We do what we say and accomplish all aspects of our responsibilities.
Can Do Attitude- We approach our responsibilities with a positive attitude.
Respectful- We always treat co-workers, donors, children and families with the utmost respect, courtesy, and patience.

Job Summary
The Customer Service Specialist II ensures there is a welcoming front desk experience. This role helps families with questions and complaints. This role provides families with information about services, answering the phone, processing transportation and translation requests. This role works with all staff within the agency.

Job Requirements:

High school graduate or equivalent, some college coursework preferred.
Must always maintain professional standards while conducting agency business.
Ability to demonstrate basic computer skills Experience with electronic health records and insurance verification is a plus.
Previous customer service experience in a client facing CMH/healthcare position preferred.
Must be comfortable being the main point of contact, face to face and over the phone in a fast-paced office setting. The ability to multi-task effectively with minimal errors is highly desired.
Develop Performance Goals and Expectations with immediate supervisor annually.
Always collaborate and maintain professional standards while conducting agency business.

Essential Functions

Welcome clients and have knowledge of where in the organization information can be obtained regarding available support, services and benefits.
Check clients in/out for appointments via the EHR and/or other forms as required
Call clinician/psychiatric support staff once a client has been waiting in lobby for 10 minutes or more.
Answer incoming calls and retrieve all voice mails left on the centralized scheduling voice message system and return calls within 24 hours of receipt.
Schedule, reschedule, cancel, and confirm appointments in person and over the phone as required. Including reoccurring appointments and staff's unscheduled time off.
Distribute bus tickets, call for cab services and/or coordinate Uber Health rides when identified by clinician. Request interpreter services for clients as needed. Accept mail/packages, date/time stamp all incoming mail.
Send out timely communication regarding all emergency code announcements. Complete incident reports accordingly within the required timeframe.
Monitor the lobby area, ensuring that the needs of visitors and guests are met. This includes maintaining all forms and posters in the lobby area. Copy, print, collate and distribute flyers and notice of training for families as requested.
Assist clients in accessing the local appeals, grievances, and rights complaint processes.
Perform other related duties, assist with additional tasks and/or special projects as assigned by the Supervisor.

KPI’s

Main line must be answered within 3 rings 99% of the time.
No more than 1 customer service complaint received.
Voicemail must be always checked and addressed within 24 business hours.
Customer Service emails should be responded to within 15 minutes of receipt.
Emergency codes must be communicated as required 100% of the time.

Additional Functions

Contribute to a positive workplace culture that demonstrates evidence of high accountability, inclusivity, and collaboration.
Demonstrate a commitment to anti-racist practices, diversity, equity, and inclusion in the workplace.
Actively support and encourage creating a safe, welcoming, and inclusive administrative and service delivery environment.
Adhere to best practices, ethical standards, and compliance with relevant laws and regulations.

Physical Requirements

Ability to bend and lift to 10 lbs.
Ability to sit for extended periods of time.

Other

Must provide clearance that there is no record and/or convictions as a perpetrator of child abuse/and or neglect on the State of MI Child Abuse/Neglect Central Registry.

Robust Health Care and Benefit Package including:

Medical
Vision and Dental Plans
Matching 3% 403(b) retirement plan after one year, fully vested after two years of employment
80 hours of paid time off after 90 days, 120 hours of paid time off your first year, 160 hours your 2nd, 3rd and 4th year, 200 hours every year beginning your 5th year
Accrued Paid Sick Time
11 paid holidays
Life Insurance (Employer-Provided)
Short Term & Long Term Disability sponsored 100% by The Children’s Center
Longevity Pay
Health Savings Account
Dependent Care Account
Tuition reimbursement
Employee Assistance

Voluntary Benefits

Critical Illness
Accident
Voluntary Life, voluntary spouse and dependent life
Pet Insurance
Legal Shield (prepaid legal services)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Apply Now

Refine Your Search

client services specialist jobs in dearborn, mi

Customer Service Specialist II

Family Service Worker

Case Manager - LMSW, LLMSW, LBSW OR LLBSW

Case Manager - LMSW, LLMSW, LBSW OR LLBSW

Program Manager - GPD

Certified Occupational Therapy Assistant

Occupational Therapist

Career Specialist

Maintenance Specialist: Full Time Evenings

UWM - It’s Giving Opportunity!

Recreation Therapist, CTRS

Certified Peer Support Specialist Crisis Stabilization Unit

Structural and Miscellaneous Steel Estimator

Technical Recruiter - Senior

Document Review Specialists

Verbal Verification of Employment Specialists

Supportive Employment Specialist (Pay Rate $20.78)

Mortgage Servicing Platform IT Specialist

Customer Experience Specialists

Customer Care Servicing Specialists

I want to receive the latest job alert for client services specialist in dearborn, mi

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