Job Title:
LMS Operations & Data Analyst
Type of Position:
This position will begin as a 12-month contract, with strong potential for long-term employment. While the contract is initially set for 12 months, there is no fixed end date, and extensions beyond the initial term are possible. Conversion to a direct hire role may occur as early as 4 months, depending on individual performance and business needs. Although direct hire is not guaranteed, it is a common outcome for high-performing team members, and most contractors in this role do transition to permanent positions over time.
Job Location:
Warren, MI (hybrid role).
Compensation:
$34.00/hr to $38.00/hr (depending on experience) to start. Overtime is paid at 1.5x over 40 hours.
Benefits:
-
Available (medical, dental, 401k, vision, etc) benefit eligibility begins 1st of the month after 30 days of employment.
- You will have 10 days PTO per year (PTO accrues over time). There will be significantly more PTO in converting to direct hire.
Job Description:
HRU Technical Resources has partnered with a major automotive manufacturer to hire an LMS Operations and Data Analyst within the Learning and Development organization. This role supports company Learning globally by leading learning operations, data analysis, compliance governance, and cross-functional collaboration. The position focuses on improving the processes, reporting, data integrations, and operational practices that support our Learning Management System (LMS) and related learning technologies.
The LMS Operations and Data Strategist will partner with Global HR Talent Management, IT, country stakeholders, functional learning leaders, shared service centers, Legal, and other enterprise teams. The role translates business needs, compliance requirements, and learning data into scalable solutions that improve the learner experience, training-record accuracy, Corporate Required Training governance, and organizational decision-making. The position will also help support the scheduling and administration of manufacturing training.
Primary Responsibilities:
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Lead and improve learning operations that support global LMS effectiveness, compliance, and business readiness.
- Troubleshoot and resolve complex LMS issues involving learner access, training status, course content, reporting, system integrations, and data integrity.
- Manage LMS support tickets and provide advanced Tier 2 support, including root-cause analysis, issue escalation, and timely resolution.
- Support Corporate Required Training, including learner assignments, completion tracking, reporting, deficiency management, and governance.
- Partner with Legal, HR, business functions, and other stakeholders to ensure learning programs meet compliance, documentation, and governance requirements.
- Serve as a key point of contact for learning partners and stakeholders, helping align priorities, timelines, deliverables, and issue resolution.
- Analyze learner, training, compliance, and integration data to identify trends, risks, root causes, and process-improvement opportunities.
- Develop and maintain dashboards, reports, metrics, and analytical tools that support business decisions and compliance monitoring.
- Maintain data integrity across learner records, assignments, completions, learner groups, deficiency reports, and system integrations.
- Support the learning technology roadmap by identifying operational impacts, integration requirements, system risks, and process improvements.
- Coordinate course setup, testing, launch, maintenance, and reporting with instructional designers, subject-matter experts, vendors, and business stakeholders.
- Support course administration for assigned business functions, including course creation, maintenance, learner support, reporting, and troubleshooting.
- Manage ILM documentation and guide teams on appropriate file storage, retention, and governance practices.
- Create and improve standard work, job aids, best practices, and governance processes for LMS administration and reporting.
- Support audit readiness through documentation review, evidence collection, compliance follow-up, and validation of training records.
- Help coordinate and schedule manufacturing training in partnership with the hiring manager, manufacturing learning leaders, and the broader learning team.
- Deliver strong customer service, accountability, and collaboration across global business functions in support of service excellence.
Skills, Education, Experience Required:
-
Bachelors degree in Instructional Design, Education, Business Administration, or a related field; an Associate degree with at least 5 years of relevant experience may also be considered.
- Minimum of 3 years of experience in learning operations, LMS administration, training data analysis, reporting, or a closely related field.
- Experience supporting LMS operations, data analysis, learning measurement, and project delivery.
- Experience with Corporate Required Training, compliance tracking, audit readiness, documentation, or governance within a regulated environment.
- Ability to build and maintain reports, dashboards, metrics, and analytics that support decision-making.
- Advanced Microsoft Office skills, particularly Excel, including PivotTables, VLOOKUP, data/file merging, and analysis of large datasets.
- Experience managing projects involving learner, training, business, country, organizational-group, or system-integration data.
- Strong project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
- Experience developing standard work, job aids, best practices, and governance processes that improve learning operations.
- Experience partnering with HR, Legal, business functions, shared services, IT, and learning stakeholders.
- Experience supporting the full course lifecycle, including setup, testing, launch, maintenance, learner support, and reporting.
- Strong analytical and problem-solving skills, including the ability to identify risks, determine root causes, and drive issues to resolution.
- Excellent verbal and written communication skills.
- Ability to build relationships, manage conflict, and influence cross-functional stakeholders without direct authority.
- Strong attention to detail, accountability, operational discipline, and commitment to data accuracy.
- Ability to adapt to changing priorities and work effectively in a fast-paced, high-volume environment.
Skills, Education, Experience Preferred:
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Experience supporting a global or enterprise-scale Learning Management System.
- Experience supporting manufacturing learning, technical training, or workforce-development programs.
- Experience providing Tier 2 LMS or learning-technology support.
- Familiarity with LMS data integrations, learner-group structures, assignment logic, completion records, and deficiency reporting.
- Experience supporting learning compliance audits and gathering documentation or evidence for audit readiness.
- Experience coordinating course delivery across multiple business functions, countries, or stakeholder groups.
- Familiarity with ILM documentation, records retention, and learning-content governance.
- Experience working within a large, complex, matrixed organization.
Work Environment / Other Info:
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This is a 1st (day) shift, hybrid position. The normal schedule is Tuesday through Thursday on-site, with Monday and Friday worked remotely. Scheduling may change based on training delivery and business needs.
- Local travel within the Metro Detroit area may occasionally be required, including between Warren, MI and Detroit, MI. No travel outside the Metro Detroit area is expected.
- This role isnt expected to have regular overtime, but any OT that occurs is paid at 1.5x over 40 hours.
- Offer may be contingent upon a background check, drug screen (drug screen would NOT include cannabis), and fit for work physical.
- HRU is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by law.
How to Apply for This Job:
To apply for this position, please follow these steps: Apply for this job with your current resume. Well get back to you the same day with some feedback on your application. Next youll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage well give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.
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