Top 15 technical support analyst Jobs in dearborn, mi

Executive Technical Support Analyst
Ford Motor Company —Dearborn, MI
- $99,100 - $166,200 a year
- Online Application
- Hybrid work
- Mid-level
- Windows
- 3 years
- Paid holidays
- Health insurance
Automotive Technician - Support & Validation Analyst
SolvIT —Rochester Hills, MI
- Full-time
- ASE Certification
- Background check
- Clean driving record
- Paid holidays
- Health insurance
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LevelEleven —Detroit, MI
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- Microsoft Outlook
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Ascent Cloud —Detroit, MI
- Part-time
- Google Workspace
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- Mid-level
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Service Desk Analyst
Global Information Technology —Detroit, MI
- Contract
- Hybrid work
- Mid-level
- 3 years
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Project Analyst, Oracle AMS Talent Module
Deloitte —Detroit, MI
- $53,300 - $105,000 a year
- Full-time
- Oracle
- Mid-level
- Bachelor's degree
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Senior Service Desk Analyst- Night Shift
Coretek Services —Farmington Hills, MI
- Full-time
- Remote
- Azure
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- Mid-level
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IT Help Desk Support Analyst
Alliance Catholic Credit Union —Farmington Hills, MI
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Paid holidays
8d
IT Support Analyst
Constellium —Canton, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Paid parental leave
- Loan repayment program
8d
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Entrega —Troy, MI
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Entrega Systems Group Inc —Troy, MI
- Writing skills
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Problem Management Analyst
Stellantis —Auburn Hills, MI
- Computer Science
- Engineering
- Microsoft Office

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Executive Technical Support Analyst

Ford Motor Company -
Dearborn, MI

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Job Details

Full-time
$99,100 - $166,200 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee discount
Prescription drug insurance

Qualifications

Smartphone (troubleshooting support)
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Mobile device management
Video conferences (communication methods)
Desktop administration
Debugging

Full Job Description

Overview

At Ford, you’ll work on ideas that matter, alongside passionate people who want to make a global impact. Together, we’re shaping the next era of transportation—grounded in purpose, driven by progress. Make your move.

Job Type: Full time
Work Type: On-site

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

This is an exciting position in which the prospective candidate will perform a key role in providing White Glove support for the technical needs of global company leaders, including the CEO, Chairperson, Board Members and the entire LL1 community.
You will be responsible for diagnosing and mitigating issues for an entire suite of technologies: (Hardware) Cisco Conferencing equipment, iPhones, iPads, Dell Laptops, Mac laptops. (Software) Office 365, and Microsoft Teams. Typical Internet Browsers, etc. All within the context of the Ford environment.

There will be ample opportunities to demonstrate soft and technical skill while providing personal support to the highest-ranking executives. The successful candidate will provide training to Executives and their Executive Admins. There will also be opportunities in supporting special events.

Must be able to handle “under the gun” troubleshooting and issue mitigation while executive customers wait and watch.

Collaborate, along with the Executive Support team, with Exchange, Mobility, Security, Digital Worker, Global Client Teams.
Collaborate with other Executive Technology Office teams to support the specific needs of the Executive Conferencing Team and the Office of Chairperson and Chief Executive Officer as needed.
Provide appropriate technical and operational input to the ever-changing needs of our customers and environment, with the goal of providing the best support possible to the Executive Community.
Work with the team and our Customers to ensure the safety and security of our customers equipment and data at every opportunity.
Work with vendors, support, and engineering teams to troubleshoot infrastructure, hardware, and application issues.
Support implementations, upgrades and enhancements, patch deployments and bug fixes through the lifecycle of deployed hardware and software.
Demonstrate proficiency with the Office Suite.
Support incident handling, problem resolution, change management and continuous improvement of procedures and processes.
Position is non-exempt and may require off-hours (paid) work in support of customer or team needs.

Bachelor's degree in a relevant technical or computer related field OR a combination of education and experience
3+ years of hands-on technical support experience in Office Suite, Cisco products, Windows or OS operating systems.
3+ years high level technical experience in troubleshooting, repairing, building, installing computers, iOS devices, or networking infrastructure.
Excellent communications skills. In person, phone, video conference, email and text/IM communications are all a nearly daily occurrence with customers and collaborators.
Experience with various Industry Standard MDM’s (JAMF, ABM, Mobile Iron, etc).
Experience with script writing (Powershell, VBA, Javascript).
Experience with Citrix VDI, Microsoft Windows, and Apple OS systems at high levels.
Understanding and Copilot and other LLM's
Microsoft Intune
Exposure to network devices, routers, firewalls, and switches.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here: Benefit Summary

This position is a salary grade 8.

This position is a salary grade 8 and ranges from $99,100-$166,200.

*Visa Sponsorship is not provided for this role*

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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Refine Your Search

technical support analyst jobs in dearborn, mi

Executive Technical Support Analyst

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