Top 61 Technical support specialist Jobs in Dearborn, Mi

Customer Care Specialist (Full-Time)
Lucid Motors —Southfield, MI
- $21 - $25 an hour
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
14d
IT Specialist/Desktop Support
Connection —Detroit, MI
- $39 an hour
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
IT Specialist
Energy Sciences —Berkley, MI
- $34.62 - $43.27 an hour
- Part-time
- Hybrid work
- Mid-level
- Office
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
Technology Support Specialist
JPMorganChase —Belleville, MI
- Full-time
- Continuous improvement
- Entry level
- Under 1 year
- Health insurance
- Tuition reimbursement
IT Support Specialist
A B D Federal Credit Union —Warren, MI
- Part-time
- Mid-level
- Office
- Windows
7d
IT Operations Support Specialist
Intone Networks —Dearborn, MI
- Contract
- Computer science
- Computer Science
- Customer service
IT Fulfillment Specialist
TridentCare —Southfield, MI
- Mid-level
- Windows
- Associate's degree
Quick Apply
Yardi Software Support Specialist
Village Green —Southfield, MI
- $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
IT Operations Specialist
Leoni —Farmington Hills, MI
- Hybrid work
- English
- Mid-level
- Bachelor's degree
14d
IT Support Specialist II
Niterra North America Inc —Wixom, MI
- $55,000 - $67,000 a year
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid parental leave
- Disability insurance
Quick Apply
IT Support Specialist
NuTelsys —Livonia, MI
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Mid-level
- Profit sharing
- Health insurance
Telecom Help Desk Specialist
UniVoxx —Southfield, MI
- $40,000 - $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
11d
IT Support Specialist
Oakland University —Rochester, MI
- $25 an hour
- Temporary
- Computer Science
- Inventory management
- Research
Technical Support Specialist
BioIVT —Detroit, MI
- $21 - $26 an hour
- Weekends as needed
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist
Firebolt Group Inc —Wixom, MI
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Information Technology Specialist
VETERINARY UNITED —Clinton Township, MI
- Weekends as needed
- Computer literacy
- Windows
- Data entry
Quick Apply
IT Specialist
Member Driven Technologies —Farmington, MI
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Mid-level
- Office
Quick Apply
Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)
EZ-AD TV —Troy, MI
- Remote
- Mid-level
- Databases
- Product management
- Flexible schedule
Escalation Support Specialist (Automotive Customer Support)
Percepta —Dearborn, MI
- $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health savings account
- Paid holidays
Quick Apply
Software Support Specialist
Tyler Technologies —Troy, MI
- $52,000 - $60,000 a year
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply

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Customer Care Specialist (Full-Time)

Lucid Motors -
Southfield, MI

Apply Now

Job Details

Full-time
$21 - $25 an hour
14 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

High school diploma or GED

Full Job Description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid's proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our "Compromise Nothing™" approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what's possible and shape the future of mobility.

As an Automotive EV Technical Support Specialist, also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial.

The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.

This position offers the potential for a hybrid schedule, meaning work-from-home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.

Full time shift hours from 3:30 pm – 12:00 am EDT.

Responsibilities include:

Handling Customer Support Cases: Providing technical assistance through Phone, Email, SMS and Chat inquiries.
Responding to customer concerns with urgency and ownership for resolutions.
Updating Tech Tips: Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
Evaluating troubleshooting Processes: Assessing compatibility between new and updated technology with existing systems.
Improving Existing Processes: Reviewing proposed changes and making recommendations.
Testing System Functionality: Ensuring Lucid vehicle components work optimally.
Create and Maintain Customer Relationships: Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge.
Data Integrity and Privacy: Appropriately and accurately use systems to keep customer and Lucid's information secure and confidential.

Qualifications:

Availability to work weekends and support flexible schedules to support customers 365 days of the year.
Full time attendance during 3-week training is mandatory
2+ years of experience in technical support and troubleshooting required
High school Diploma or GED required
Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
Eagerness to take on new responsibilities.
Excellent communication and technical comprehension skills.
Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
Skilled in navigating ambiguity in a high volume, high touch atmosphere.
Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM).
Familiar with Mac OS
Flexibility to work evenings shifts, weekends, or holidays.

Nice to have:

Automotive industry or Electric Vehicle (EV) experience highly desired
Fluent in multiple languages (Canadian French, Spanish or others).

Base Pay Range (hourly):

$21 - $25 USD

At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

INDCC

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a 401(k) retirement plan. Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Apply Now

Refine Your Search

technical support specialist jobs in dearborn, mi

Customer Care Specialist (Full-Time)

IT Specialist/Desktop Support

IT Specialist

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IT Support Specialist

IT Operations Support Specialist

IT Fulfillment Specialist

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Information Technology Specialist

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Tech Support Specialist: Fast Growth, Real Impact, A-Players Only (Remote)

Escalation Support Specialist (Automotive Customer Support)

Software Support Specialist

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