Top 4 Desktop Jobs in Decatur, Il

Front Desk IT Support L2
Innova IT Services LLC —Decatur, IL
- $21 - $26 an hour
- Full-time
- Mid-level
- Continuous improvement
- In-person
Quick Apply
12d
Application Specialist
HICKORY POINT BANK & TRUST —Decatur, IL
- $50,000 - $60,000 a year
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance

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Manager, Care Management
Humana —Decatur, IL
Active Registered Nurse (RN) license or Social Work (SW) license. Travel: 50 – 75% field-based interactions conducting care team oversight visits, meeting with…
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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
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IT Support Specialist
Mid-City Electric —Westerville, OH
1-3 years of experience in help desk or technical support roles. Basic troubleshooting skills on hardware and software: i.e.Office products, desktops, laptops,…
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10d

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Front Desk IT Support L2

Innova IT Services LLC
Decatur, IL

Quick Apply

Job Details

Full-time | Contract
$21 - $26 an hour
12 days ago

Qualifications

Vendor relationship building
Network installation
Customer communication
Operating systems
Remote access software
Customer support
Desktop administration

Full Job Description

THIS JOB IS ONLY FOR US Citizens | W-2 Only | No C2C
================================================================

JOB DESCRIPTION :

Key Skills :

* Strong knowledge of operating systems, software applications, and remote support tools.

* Excellent analytical and problem-solving skills.

* Strong communication skills to effectively assist users remotely.

* Ability to provide excellent customer service and support

Responsibilities:

* Provide on-site technical support for hardware and software issues.

* Install, configure, and set up new hardware and software for end-users.

* Diagnose and resolve technical issues related to desktops, laptops, printers, and other

peripherals.

* Perform routine maintenance and updates on equipment to ensure optimal performance.

* Communicate effectively with customers to understand their issues and provide timely

solutions.

* Maintain detailed records of service requests, resolutions, and equipment inventory

Repair and refurbish defective or damaged hardware components.

* Perform diagnostic tests to identify hardware issues and ensure repaired devices meet

quality standards.

* Manage inventory of spare parts and ensure adequate stock levels.

* Keep detailed records of repairs, parts used, and equipment status.

* Ensure all repaired devices meet the organization's quality standards before returning

them to users Handle more complex technical issues that cannot be resolved by Level 1

support.

* Provide remote desktop support to diagnose and resolve software and hardware issues.

* Track and manage incidents using a ticketing system, ensuring timely resolution.

* Assist users with technical training and guidance on software and hardware usage.

* Serve as an escalation point for Level 1 support, providing guidance and support as

needed.

* Comprehensive Expertise in Structured Cabling: Demonstrated proficiency in network

IT site surveys, design plans, and installations, ensuring robust, scalable infrastructure.

* Project Management Capabilities: Strong skills in schedule and budget tracking, vendor

selection and overseeing project implementation to deliver projects efficiently.

* Continuous Improvement and Standards Compliance: Dedication to improving

structured cabling standards and ensuring compliance to reduce network failures and

security breaches.

* Maintenance and Lifecycle Management: Proactive approach to infrastructure

sustainability by maintaining network backbones and managing hardware lifecycle.

* Rapid Response and Escalation Process: Commitment to high service levels through

clear escalation paths and quick issue resolution, minimizing operational impacts.

* End-User Support and Experience Enhancement: Enhancing user experience through

careful planning of moves and support, contributing to workplace safety and wellness.

* Vendor and Integrator Relationship Management: Strong relationships with vendors

and integrators ensure access to resources and support, achieving cost savings and

improved service quality.

* Innovation and Technology Integration: Stays current with technological trends,

integrating modern technologies to maintain the organization's competitive edge.

* Compliance and Security: Manages asset disposal process and MDM solutions to

ensure data security and regulatory compliance.

* Specialized Support for Business Operations: Direct contribution to operational

efficiency through specialized hardware support.

Pay: $21.00 - $26.00 per hour

Work Location: In person

Quick Apply

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desktop jobs in decatur, il

Front Desk IT Support L2

Application Specialist

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