Top 563 Support analyst Jobs in Decatur, Al

Customer Experience Analyst
Summit 7 Systems —Huntsville, AL
- $50,000 - $60,000 a year
- Full-time
- Remote
- Computer Science
- Office
- Windows
- Dental insurance
- 401(k) matching
Quick Apply
Data Analyst - Mid
TMC TECHNOLOGIES —Huntsville, AL
- Full-time
- 5 years
- System design
- SQL
xPL Inventory Analyst
Turner Construction Company —Decatur, AL
- ERP systems
- Mid-level
- Office
12d
Program Control Analyst 3
S3, Inc. —Huntsville, AL
- Urgently hiring
- Mid-level
- Office
- Finance
Senior Data Analyst
PCI Government Services LLC —Huntsville, AL
- $115,000 - $130,000 a year
- Computer Science
- Bachelor of Science
- Office
Quick Apply
Info Systems Project Manager – Project Engr (Metrics Analyst) (26-327)
Northrop Grumman —Huntsville, AL
- $83,400 - $125,200 a year
- Overtime
- Computer Science
- Master's degree
- Bachelor's degree
- Paid holidays
- Disability insurance
Sr. Principal Software Development Analyst – TS Analyst Lead (26-336)
Northrop Grumman —Huntsville, AL
- $135,800 - $203,600 a year
- Overtime
- 6 years
- Computer Science
- Java
- Paid holidays
- Disability insurance
Sr. EVMS Analyst
Leidos —Huntsville, AL
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Master's degree
Principal Computer Systems Analyst (26-319)
Northrop Grumman —Huntsville, AL
- $94,200 - $141,200 a year
- Overtime
- Computer Science
- 3 years
- Java
- Paid holidays
- Disability insurance
Principal Software Development Analyst – SW App Test Anal (SA) (26-251)
Northrop Grumman —Huntsville, AL
- $103,600 - $155,400 a year
- Overtime
- Computer Science
- 3 years
- Java
- Paid holidays
- Disability insurance
MDA | DOORS Administrator - Specification Database Analyst
General Dynamics Mission Systems, Inc —Huntsville, AL
- $118,519 - $131,482 a year
- Full-time
- System design
- Office
- Windows
- Paid parental leave
- Health insurance
Principal EVMS Analyst
Leidos —Huntsville, AL
- $116,350 - $210,325 a year
- Full-time
- Hybrid work
- 11+ years
- Master's degree
- Fair chance
14d
Principal Configuration Data Analyst
Northrop Grumman —Huntsville, AL
- $89,900 - $134,900 a year
- Overtime
- Master's degree
- Bachelor's degree
- Doctor of Philosophy
- Paid holidays
- Disability insurance
HelpDesk Analyst
Focus —Huntsville, AL
- $15.00 - $15.35 an hour
- Contract
- Computer literacy
- High school diploma or GED
- Associate's degree
Quick Apply
Data Control Analyst I
Yulista Holdings —Huntsville, AL
- Full-time
- Background check
- Customer service
- ERP systems
Continuous Improvement Data Analyst
Aviagen North America —Athens, AL
- Full-time
- SQL
- Analysis skills
- Senior level
Data Analyst, Mid
Booz Allen Hamilton —Huntsville, AL
- $61,900 - $141,000 a year
- Full-time
- 5 years
- Office
- SQL
- Disability insurance
- Health insurance
Data Analyst (SME)
Full Visbility —Huntsville, AL
- $100,000 - $180,000 a year
- Full-time
- SQL
- Senior level
- Python
Cyber Security Analyst Level 1
EvoQore Technologies —Athens, AL
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Dental insurance
Program Analyst/Program Scheduler
QED Analytics Inc —Redstone Arsenal, AL
- Microsoft Outlook
- Mid-level
- Office

I want to receive the latest job alert for support analyst in decatur, al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support analyst jobs near decatur, al

Customer Experience Analyst

Summit 7 Systems -
Huntsville, AL

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Dental insurance
401(k) matching

Qualifications

Windows
Microsoft Office

Full Job Description

Position Title:

Customer Experience Analyst

Location:

Huntsville, AL

Salary*:

$50,000 - $60,000

Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

Excellent health benefits from BCBS
Smile brighter with Ameritas dental benefits
See into the future with our luxurious VSP vision benefits
Prepare for the long-haul courtesy of our 401k with company matching
10 days' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Summary:

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership

Essential Functions:

Review case status
Assist in analyzing cases to determine areas of focus and improvement
Support root cause analysis under guidance from senior staff
Gather artifacts for strategic business reviews and client interactions
Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:

Collaborate and communicate effectively within a team
Ensure requests are routed to the proper resource quickly and efficiently
Enter all time and expenses as they occur
Pursue continuous education and technical skill development through outlets including industry standard certifications
Support customer relationship efforts through timely, professional communication
Escalate complex issues to senior team members as needed
Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
Provide fast turnaround of client and internal requests as directed

Job Specifications:

Required

Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired

Security+ Certification
Office 365 experience
Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

Quick Apply

Refine Your Search

support analyst jobs in decatur, al

Customer Experience Analyst

Data Analyst - Mid

xPL Inventory Analyst

Program Control Analyst 3

Senior Data Analyst

Info Systems Project Manager – Project Engr (Metrics Analyst) (26-327)

Sr. Principal Software Development Analyst – TS Analyst Lead (26-336)

Sr. EVMS Analyst

Principal Computer Systems Analyst (26-319)

Principal Software Development Analyst – SW App Test Anal (SA) (26-251)

MDA | DOORS Administrator - Specification Database Analyst

Principal EVMS Analyst

Principal Configuration Data Analyst

HelpDesk Analyst

Data Control Analyst I

Continuous Improvement Data Analyst

Data Analyst, Mid

Data Analyst (SME)

Cyber Security Analyst Level 1

Program Analyst/Program Scheduler

I want to receive the latest job alert for support analyst in decatur, al

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected