Top 13 Helpdesk specialist Jobs in Decatur, Ga

IT Support Technician - Corporate Headquarters
PROOF OF THE PUDDING —Atlanta, GA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Disability insurance
14d
IT Support Specialist (Junior-Mid Level) (OAMD)
BeVera Solutions LLC —Atlanta, GA
- Part-time
- Hybrid work
- Computer Science
- Mid-level
- Office
HelpDesk Support Specialist
The Southern Credit Union —Fayetteville, GA
- Full-time
- Microsoft Excel
- Computer Science
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Support and Resolution Specialist - Part-Time to Full-Time
Vatic Outsourcing —Marietta, GA
- $20 an hour
- Part-time
- Background check
- US work authorization
- Entry level
Quick Apply
Help Desk Specialist
Agil3 Technology Solutions (A3T) —Forest Park, GA
- Full-time
- Research
- Mid-level
- Master's degree
- Travel reimbursement
- Paid holidays
Senior Technical Support Specialist
Citizens Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
Quick Apply
Help Desk Support Specialist
Agil3 Technology Solutions (A3T) —Forest Park, GA
- $15 an hour
- Full-time
- Classroom
- Computer literacy
- Research
- Travel reimbursement
- Paid holidays
Technical Customer Service Representative - SUN - THURS - 3rd Shift
QTS Data Centers —Suwanee, GA
- Email
- Computer Science
- Writing skills
- Mid-level
- Wellness program
- Health savings account
Senior Technical Support Specialist
Citizen Trust Bank —Atlanta, GA
- Full-time
- Computer Science
- 5 years
- Research
- Wellness program
- AD&D insurance
IT Support Specialist / IT Operations Assistant (Bilingual)
Talpa Supermercados —Duluth, GA
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- English
Quick Apply
IT Support & Network Operations Specialist - Bilingual Mandarin
Monument Grill LLC —Atlanta, GA
- Full-time
- Computer Science
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply

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IT Support Specialist (Junior-Mid Level) (OAMD)
BeVera Solutions LLC —Atlanta, GA
Associate’s or Bachelor’s degree in IT, Computer Science, or related field. BeVera Solutions, LLC is seeking a detail-oriented junior-mid level IT Support…

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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
IT Desktop Support Specialist ( Ohio)
American Regent, Inc. —New Albany, OH
Handle service calls for hardware and software issues. Provide level of technical support, user training and troubleshooting for PC, hardware, software and all…

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helpdesk specialist jobs near decatur, ga

IT Support Technician - Corporate Headquarters

PROOF OF THE PUDDING -
Atlanta, GA

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Job Details

Full-time
$70,000 - $75,000 a year
14 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance

Qualifications

Non-technical user support
IT user and group management
Windows
Printer (troubleshooting support)
Driver's License
Internal employee customer service
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Technical customer support for office equipment
Desktop administration
Peripheral hardware support

Full Job Description

Proof of the Pudding is a chef-led hospitality company delivering food and beverage experiences at some of North America's most complex sports, entertainment, cultural, and live-event venues.

Founded in Atlanta in 1979, Proof has built a national reputation for doing hospitality differently—from-scratch cooking at scale, hyper-local sourcing, and a partnership-first approach that treats clients as collaborators, not contracts. The company serves professional and collegiate sports venues, convention centers, cultural institutions, and large-scale destination events across the United States and internationally.

This position will be the face of IT for our employees—the person they call when a laptop won't start, a login won't work, or a new team member needs to be up and running on day one.

This is a genuinely exciting time to join. We're building a modern, cloud-first IT environment on Microsoft 365, Intune, Autopilot, and Entra ID, and you'll work alongside the IT Lead and a senior Microsoft 365 specialist as we do it. The role also includes travel, and if you enjoy getting out from behind a desk and meeting the people you support, you'll feel right at home.

This position reports directly to the CFO and works collaboratively with internal colleagues and external technology partners. This position may require travel among our venues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Be the first point of contact for IT support by owning the helpdesk queue, troubleshooting issues, and escalating complex problems.
Use our helpdesk and remote support platform to manage requests and support managed devices remotely.
Set up, image, configure, and deploy computers using Windows Autopilot and Microsoft Intune; maintain the spare device pool and ship equipment to users.
Support onboarding and offboarding to ensure new hires are productive on day one and departing employees are offboarded efficiently.
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online, as well as basic user, mailbox, group, and license administration under the direction of the IT Lead.
Support business applications by troubleshooting user issues and assisting with day-to-day administration.
Handle occasional networking tasks, including basic connectivity, printer, Wi-Fi, and network hardware troubleshooting.
Travel to company locations to provide on-site support, device rollouts, printer and peripheral setup, and assist with new location technology transitions.
Maintain accurate records for users, devices, licenses, and access.
Contribute to IT documentation, including procedures, runbooks, and knowledge base articles.

Perform other related duties as assigned.

Qualifications

At least two years of hands-on experience in an IT support or helpdesk role.
Solid Windows 11 troubleshooting skills.
Experience troubleshooting hardware, software, printers, and basic networking issues.
Working knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Basic Microsoft 365 and Entra ID user account administration.
Strong communication skills with the ability to work effectively with colleagues, IT partners, and users at all levels.
A patient, service-oriented approach with the ability to explain technical issues in plain language.
Strong organizational and customer service skills.
Based in or able to commute to Atlanta, GA, with a valid driver's license and the ability to travel within the United States.

Preferred Skills

Microsoft certification or formal training, particularly MD-102, MS-102, SC-300, or MS-900. Equivalent hands-on experience is valued equally.
Experience with Microsoft Intune, Windows Autopilot, Defender for Business, or Entra Join.
Exchange Online and SharePoint Online administration.
Experience with a helpdesk or remote monitoring and management (RMM) platform.
Basic PowerShell or scripting experience.
Experience supporting a multi-site organization.
Networking knowledge, including TCP/IP, DNS, DHCP, and the OSI model.

Core Values & Competency Requirements

Business acumen with a strong understanding of job responsibilities, policies, and quality standards.
Dependability and accountability with a commitment to seeing projects through to completion.
Integrity, honesty, and professionalism while supporting the company's culture and values.
Commitment to maintaining a safe and secure work environment.
Ability to work collaboratively as part of a team.
Strong written and verbal communication skills.
Initiative and proactive problem-solving.
Adaptability and the ability to manage changing priorities.
Service-oriented mindset with a sense of urgency and focus on customer satisfaction.

Work Environment

This position consists primarily of in-office work, including computer use, phone support, and movement throughout the office. The typical schedule is Monday through Friday, with occasional after-hours support for urgent issues and planned project deployments.

Physical Requirements

Prolonged periods of sitting and working at a computer.
Ability to lift up to 25 pounds.

Compensation and Benefits

Full-time salaried position with a salary range of $70,000–$75,000 annually, paid bi-weekly.
Training and mentorship in Microsoft cloud technologies, including Intune, Autopilot, and Entra ID.
Company-paid Basic Life, AD&D, and Long-Term Disability coverage for eligible full-time employees.
Optional benefits include Medical, Dental, Vision, Voluntary Life and AD&D, Short-Term Disability, Accident, Critical Illness, and Hospital Indemnity insurance.

Proof of the Pudding and its affiliates are an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or any other legally protected characteristics.

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helpdesk specialist jobs in decatur, ga

IT Support Technician - Corporate Headquarters

IT Support Specialist (Junior-Mid Level) (OAMD)

HelpDesk Support Specialist

Support and Resolution Specialist - Part-Time to Full-Time

Help Desk Specialist

Senior Technical Support Specialist

Help Desk Support Specialist

Technical Customer Service Representative - SUN - THURS - 3rd Shift

Senior Technical Support Specialist

IT Support Specialist / IT Operations Assistant (Bilingual)

IT Support & Network Operations Specialist - Bilingual Mandarin

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