Top 250 Network systems operator Jobs in Decatur, Ga

Tier 1 Help Desk Technician
5Q Partners, LLC —Sandy Springs, GA
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Traffic Monitoring Operator/Call Center - 2nd shift
AECOM —Atlanta, GA
- $22 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- AD&D insurance
- Employee stock purchase plan
E911 Communications Officer
CITY OF DECATUR —Decatur, GA
- $41,746 - $42,786 a year
- Weekends as needed
- Basic math
- Pass drug screening
- High school diploma or GED
Quick Apply
Asset Protection
Walmart —Atlanta, GA
- $21.55 - $25.05 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Director of Strategic Fuel Supply & Market Development
Confidential —Atlanta, GA
- $75,692.36 - $135,000.00 a year
- Full-time
- Background check
- Contracts
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Regional Director – Southeast USA
MTLI Group of Companies —Atlanta, GA
- $120,000 - $220,000 a year
- Full-time
- Remote
- 3 years
- Travel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
14d
Lead Access Control & Gate Systems Installation Technician
Community Technology Services —Atlanta, GA
- $32 - $40 an hour
- Overtime
- Background check
- Customer service
- Mid-level
- Paid training
- Health insurance
Quick Apply
Laboratory IT Field Service Technician
Synergis —Atlanta, GA
- $42 - $48 an hour
- Email
- Background check
- Clean driving record
- Hospital
- Commuter assistance
- Health savings account
Quick Apply
2d
Mobile Operations Manager (Automotive Keys)
KeyMe —Atlanta, GA
- From $65,000 a year
- Full-time
- Background check
- Clean driving record
- Sales
- Paid training
- Health savings account
Quick Apply
Commissioning Engineer, AWS Data Center Commissioning
Amazon Data Services, Inc. —Atlanta, GA
- $116,800 - $160,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Travel
- AD&D insurance
- Health insurance
4d
Commissioning Engineer, AWS Data Center Commissioning
Amazon Data Services, Inc. —Atlanta, GA
- $116,800 - $160,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Travel
- AD&D insurance
- Health insurance
4d
Software Engineer - Mission Systems
Hermeus —Atlanta, GA
- $105,000 - $130,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
Lead System Specialist (Controls & Automation)
Ascent LLC —Alpharetta, GA
- $85,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Health savings account
- Paid holidays
Quick Apply
Board Operator - Atlanta Radio
Cox Media Group, LLC —Atlanta, GA
- Full-time
- High school diploma or GED
- Entry level
Court Clerk Assistant
CITY OF DECATUR —Decatur, GA
- $16 - $17 an hour
- Part-time
- Spanish
- Writing skills
- Sanitation
Quick Apply
8d
Integration Specialist
Avenue5 Residential, LLC —Atlanta, GA
- $80,000 - $95,000 a year
- Weekends as needed
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Data Center Tech II
Scientific Games —Alpharetta, GA
- Full-time
- Mid-level
- Windows
- High school diploma or GED
3d
Driver/Warehouse Associate
MYGRANT GLASS COMPANY INC —Forrest Park, GA
- DOT physical examination
- Mid-level
- Forklift
- Paid holidays
- Health insurance
Quick Apply
System Operator
Georgia System Operations Corporation —Tucker, GA
- $108,160 - $135,200 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Military
- Health insurance
- Dental insurance
Quick Apply
Warehouse Operator
JD LOGISTICS US —Atlanta, GA
- $20 - $23 an hour
- Full-time
- Mid-level
- Forklift
- Team management
Quick Apply
4d

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network systems operator jobs near decatur, ga

Tier 1 Help Desk Technician

5Q Partners, LLC
Sandy Springs, GA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year
6 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Computer science
Computer Science
Enterprise software
Computer networking
ServiceNow
IT
Active Directory
Analytics

Full Job Description

Client Services Advocate

ABOUT 5Q:

5Q is a privately-held Atlanta-based company with offices in Dallas, Washington, D.C., Boston, New York, and Minneapolis. 5Q provides the full spectrum of technology solutions. Our service teams – 5Q LeadRE, 5Q Connect, 5Q Cyber and 5Q TechIQ – offer CIO and CISO level leadership, cyber security strategy, help desk support, onsite IT operations, and more. Through our decades of IT and cyber security experience, we supply enterprise-level support that maximizes network security, connectivity, and efficiency.

The company’s team of operators and consultants have all established their careers in industry-specific business processes and technology solutions. 5Q understands the intricacies and inner workings of commercial real estate's legacy technology systems.

PURPOSE OF POSITION:

The role of the Client Services Advocate (Tier 1 Support) is to maintain proper operating and performance levels for all services provided. This individual will make sure the operational procedures and support processes are documented and executed smoothly and consistently to ensure the Client’s business performs as required. A strong focus on data analysis, trend identification and continuous process improvement is imperative to the success of this position. Be the single point of contact, for Client end users, that might be experiencing procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. However, the Client Services Advocate is the face of 5Q Support for the Client(s) and is ultimately responsible to ensure services and support are working optimally and efficiently.

MAJOR RESPONSIBILITIES & ACCOUNTABILITIES

Primary ticket owner for all issues reported
Subject Matter Expert for knowledge/information specific to the assigned Client(s)
Work closely with the Service Desk Manager to keep them up to date on salient topics
Ownership of Client Documentation ensuring accuracy and completeness at all times
Daily, Weekly & Monthly Analytics
Urgent / Hot Tickets (Matters that need special attention)
Stale Tickets (Open <30 Days / Not updated within last 2 Days)
Weekly Performance Reporting (Service Level Agreements)
Special data request from Client
CSAT / Net Promoter Score (Customer Satisfaction Scoring)
Streamlining and maintaining efficient operations for Client and 5Q Support
Analyze, Monitor and Trend support requests and processes
Incident / Problem Management
Assist in Client communication and awareness
Track, trend and report on service degradation's that repeat in nature
Root Cause Analysis
Escalation point for Client end users with chronic troubles
Maintain daily operational SLA performance for individuals and team
Ability to identify performance deficiencies and drive corrective action
Install, modify, and repair Client connectivity, hardware, software and applications
Identify, Review & Write technical, departmental and Service Desk guidelines and operating procedures
Respond to queries either in person, via email or over the phone
Provide escalation and assist customers through problem-solving process
Run diagnostic programs to resolve problems
Install and trouble shoot computer peripherals (printers, keyboards, etc) for Client users
Follow up with customers to ensure issue has been resolved
Gain feedback from customers about issue resolution and quality of service
Assists with desktop and laptop imagining and installation as needed
Assists in the operations of enterprise systems as needed
Perform other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS

Minimum of 5yrs in Service Desk operations and support
Prefer 2yrs of Business Analytics experience
Prefer 4yr degree in Computer Science or equivalent
Advanced knowledge of company supported applications
Ability to learn and support new applications.
Requires sound interpersonal skills

PHYSICAL DEMANDS / WORK ENVIRONMENT

· Ability to use a keyboard to enter and retrieve data

· Must have good eyesight to view computer monitor and phone

· Lifting and/or carrying of 15-30 lbs. or more

Job Type: Full-time

Pay: $50,000.00 - $58,000.00 per year

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

network systems operator jobs in decatur, ga

Tier 1 Help Desk Technician

Traffic Monitoring Operator/Call Center - 2nd shift

E911 Communications Officer

Asset Protection

Director of Strategic Fuel Supply & Market Development

Regional Director – Southeast USA

Lead Access Control & Gate Systems Installation Technician

Laboratory IT Field Service Technician

Mobile Operations Manager (Automotive Keys)

Commissioning Engineer, AWS Data Center Commissioning

Commissioning Engineer, AWS Data Center Commissioning

Software Engineer - Mission Systems

Lead System Specialist (Controls & Automation)

Board Operator - Atlanta Radio

Court Clerk Assistant

Integration Specialist

Data Center Tech II

Driver/Warehouse Associate

System Operator

Warehouse Operator

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