Top 2612 Patient experience manager Jobs in Decatur, Ga

Manager, Patient Experience
Emory Healthcare —Atlanta, GA
- $43.34 - $52.81 an hour
- Full-time
- Management
- Hospital
- 5 years
- Wellness program
- Health insurance
Patient Experience Manager
Grady Health System —Atlanta, GA
- Full-time
- Nursing
- Hospital
- 5 years
- Paid holidays
- Disability insurance
Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid
Emory Healthcare —Atlanta, GA
- $43.34 - $52.81 an hour
- Full-time
- Mid-level
- Master's degree
- Bachelor's degree
- Wellness program
- Health insurance
Patient Experience Manager
Southern Regional Medical Center —Riverdale, GA
- 8 hour shift
- Hospital
- Word processing
- Computer literacy
- Paid holidays
- Health insurance
Patient Dining Experience Manager
Morrison Healthcare —Atlanta, GA
- $70,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
Occupational Therapist
Physiotherapy Associates —Suwanee, GA
- $78,000 - $90,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Health insurance
Quick Apply
Associate Dentist
Buckhead Smile Center —Atlanta, GA
- Full-time
- Dental office
- Surgery
- Clinic experience
- Continuing education credits
- Disability insurance
Quick Apply
Physical Therapist (Cash-Based Orthopedic Practice)
Functionize Health & Physical Therapy —Dunwoody, GA
- $80,000 - $100,000 a year
- Full-time
- Private practice
- Physical & Rehabilitation Medicine
- Adults
- Continuing education credits
- 401(k)
Quick Apply
Clinical Manager- Full Time
Affinity Hospice —Stockbridge, GA
- Full-time
- CPR Certification
- Nursing
- RN License
- Fuel card
- Paid holidays
Cost Manager
Skanska USA —Atlanta, GA
- Full-time
- Background check
- 5 years
- Senior level
- Dental insurance
- 401(k)
Assistant Commissioning Manager
Skanska USA —Atlanta, GA
- Full-time
- Background check
- Construction site
- Military
- Dental insurance
- 401(k)
Occupational Therapist (OT)
Powerback Rehabilitation —Johns Creek, GA
- $42 - $50 an hour
- Part-time
- Bachelor's degree
- Entry level
- Relocation assistance
- Health insurance
Assistant Nurse Manager - Inpatient Aflac Hematology / Oncology & Bone Marrow Transplant Unit at Arthur M. Blank Hospital
Children's Healthcare of Atlanta —Atlanta, GA
- Full-time
- Nursing
- RN License
- Bachelor of Science
Quick Apply
Medical - Legal Case Manager / Patient Advocate
Law Firm - Not Disclosed —Atlanta, GA
- $42,000 - $60,000 a year
- 8 hour shift
- Bilingual
- Spanish
- Word processing
- Health insurance
- Dental insurance
Quick Apply
Commissioning Manager
Skanska USA —Atlanta, GA
- Full-time
- Background check
- Construction site
- Military
- Dental insurance
- 401(k)
Physician
AIDS Healthcare Foundation —Atlanta, GA
- No weekends
- CPR Certification
- Medicine
- BLS Certification
- Relocation assistance
- Health insurance
Quick Apply
3d
HIM Coding Manager
Shepherd Center, Inc. —Atlanta, GA
- Extended hours
- Hospital
- HIPAA
- Office
Quick Apply
Oral Surgery Department Assistant Manager
Dental Town —Suwanee, GA
- $20 - $25 an hour
- Full-time
- Dental office
- Surgery
- Mid-level
- Health savings account
- Health insurance
Quick Apply
10d
Registered Nurse (RN)
Tucker Park Crossing of Journey LLC —Tucker, GA
- Full-time
- CPR Certification
- Nursing
- Management
- Health insurance
- 401(k)
Quick Apply
Physical Therapist (PT)
Powerback Rehabilitation —Lilburn, GA
- $44.08 - $50.00 an hour
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Master's degree
- Relocation assistance
- Health insurance

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Manager, Patient Experience

Emory Healthcare -
Atlanta, GA

Apply Now

Job Details

Full-time
$43.34 - $52.81 an hour

Benefits

Wellness program
Health insurance
Benefits from day one
Loan assistance

Qualifications

Employee relationship building
Research
Bachelor's degree
Stakeholder relationship building

Full Job Description

Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship, development, and leadership programs
And more

Description:

JOB DESCRIPTION:

Provides an in-depth proactive consultation/direction to managers, staff and physicians for patient experience, service improvement and customer service training.
Manages patient administrative liaisons focused on improving patient flow into and out of emergency department and inpatient care areas, enhancing patient experience, and boosting employee and provider satisfaction.
Plans, develops, coordinates and monitors effectiveness of Pledge Training of existing and new staff.
Facilitates conflict resolution, ensuring FAIR & JUST CULTURE, and consistent handling of patient concerns; coordinates improvement initiatives resulting in enhanced organization/systems image.
Provides coaching on service recovery, patient experience best practices, employee communications, reward and recognition, service data retrieval and analysis.
Plans, develops and coordinates hospital-wide patient experience meetings to analyze patient satisfaction trends, provide creative solutions to exceed expectations, and serve as resource for sustainable improvement.
Develops strategic short and long term goals and objectives for overall patient experience program.
Analyzes program strengths, weaknesses, opportunities and constraints and develops appropriate action plans.
Establishes standards for all services related to improving patient experience.
Resolves human resource-related issues, determines staffing needs, interviews and hires staff.
Provides on-going performance feedback, addresses problems, oversees orientation and training of staff, verifies competency and identifies and suggests ways to develop skills.
Participates on committees or ad hoc task forces as requested.
Utilizes, integrates, and interprets HCAHPS and all patient satisfaction data to assist organization in its improvement efforts, and promote optimal patient outcomes.
Data analysis and research to identify trends and opportunities to facilitate optimal patient experience strategy including employee/physician engagement surveys.
Analyze and identify customer service results-oriented improvement needs of individual departments.
Coordinates organizational leadership rounding and assists with reviewing completed reports.
Establishes and maintains working relationships with all levels of organization.
Works collaboratively with leadership to develop strategic patient experience initiatives.
Develops and implements educational programs for staff, physicians and department leaders.
Provides immediate feedback, shadowing, auditing, and coaching to the care team to assist in delivering high touch, patient-family centered care.
Identifies needs for organizational wide learning, communication, complaint prevention/resolution, mystery shopper, benchmarking, patient experience best practices, and patient satisfaction data reports.
Works with manager to formulate a plan for professional development.
Attends educational in-services as appropriate.
Participates in professional activities and organizations to maintain knowledge of current trends, practices and developments.

MINIMUM QUALIFICATIONS:

Bachelors degree in Health Services Administration or related field required.
Five years of relevant health care experience required.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details:

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected]. Please note that one week's advance notice is preferred.

Apply Now

Refine Your Search

patient experience manager jobs in decatur, ga

Manager, Patient Experience

Patient Experience Manager

Manager, Patient Access Contact Center - M-F 8-5pm, Hybrid

Patient Experience Manager

Patient Dining Experience Manager

Occupational Therapist

Associate Dentist

Physical Therapist (Cash-Based Orthopedic Practice)

Clinical Manager- Full Time

Cost Manager

Assistant Commissioning Manager

Occupational Therapist (OT)

Assistant Nurse Manager - Inpatient Aflac Hematology / Oncology & Bone Marrow Transplant Unit at Arthur M. Blank Hospital

Medical - Legal Case Manager / Patient Advocate

Commissioning Manager

Physician

HIM Coding Manager

Oral Surgery Department Assistant Manager

Registered Nurse (RN)

Physical Therapist (PT)

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