Top 53 Technical support analyst Jobs in Decatur, Ga

Technical Support Analyst
Relatient —Atlanta, GA
- $23 - $30 an hour
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid parental leave
- Health savings account
Quick Apply
Hybrid- Associate Technical Support Analyst
Assurant —Atlanta, GA
- $18.00 - $34.59 an hour
- Full-time
- Spanish
- English
- Office
- Health insurance
- Tuition reimbursement
Technical Support Analyst I
RaceTrac, Inc. —Atlanta, GA
- Full-time
- Mid-level
- Travel
- Mentoring
4d
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
14d
Technical Support Analyst
Waystar —Duluth, GA
- Full-time
- Mid-level
- Bachelor's degree
- In-person
- Paid parental leave
- Paid holidays
11d
Enterprise Technical Support Analyst
Waystar —Atlanta, GA
- Full-time
- Microsoft Outlook
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
Client Support Analyst I
LayerCake Technologies —Atlanta, GA
- On call
- Ability to lift 25 pounds
- Entry level
- Paid holidays
- Disability insurance
13d
Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Service Desk Support Analyst
Arnall Golden Gregory —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
PC Support Analyst
Yamaha Motor US —Marietta, GA
- 5 years
- Computer literacy
- Writing skills
- Profit sharing
- Wellness program
7d
Support Analyst - Integrations & Analytics
CrunchTime —Atlanta, GA
- $65,000 - $80,625 a year
- Full-time
- Mid-level
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Service Desk Support Analyst
Arnall Golden Gregory LLP —Atlanta, GA
- Mid-level
- Office
Service Desk Analyst - Tier I
ITA Group Inc —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Computer literacy
Quick Apply
13d
Mid -level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $73,000 - $75,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
14d
Support Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Work from home
Weekend Service Desk Analyst
DIGIOFFICE —Atlanta, GA
- $21 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Opportunities for advancement
- Flexible schedule
Quick Apply
5d
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
IT Support Analyst
Empower Brands —Alpharetta, GA
- Google Workspace
- Microsoft Outlook
- Mid-level
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Application Support Analyst
DPR Construction —Atlanta, GA
- Overtime
- Computer science
- Computer Science
- Mid-level

I want to receive the latest job alert for technical support analyst in decatur, ga

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near decatur, ga

Technical Support Analyst

Relatient -
Atlanta, GA

Quick Apply

Job Details

$23 - $30 an hour

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer support
Query management

Full Job Description

At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our innovative and inclusive culture.

Your Role at Relatient

The Technical Analyst serves as a key liaison between clients and internal teams, including Interface, Development, Billing/Accounting, Sales, and Onboarding. This role is responsible for managing client inquiries and issues, supporting add-on orders and adjustments, resolving technical errors, and ensuring seamless coordination across departments. The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction and experience.

How You’ll Make an Impact:

Deliver a high-quality client experience by serving as the primary point of contact for support inquiries and issue resolution
Resolve client complaints and troubleshoot product issues via phone, email, and support cases
Submit, assign, and manage support cases, ensuring timely follow-up and clear communication with clients
Monitor the support portal and keep clients informed on the status and resolution of their cases
Prioritize incoming requests effectively to meet service level expectations and business needs
Guide clients through solutions, particularly in cases of user error or knowledge gaps
Handle high volumes of calls and support tickets using internal systems and tools
Collaborate with team leads and cross-functional partners to ensure consistent, high-quality customer service
Accurately document and manage call and email records within the support portal
Route or transfer clients to the appropriate internal departments when needed
Escalate high-priority issues to the support team to ensure rapid resolution
Conduct basic issue research and troubleshooting prior to case assignment
Provide web portal training and ongoing support to clients
Communicate case resolution clearly and effectively to clients
Perform other duties as assigned

What You Bring:

Bachelor’s degree in a related field or equivalent experience in lieu of a degree
1+ years of experience in a customer support environment, preferably in a technical support role
Basic to intermediate SQL experience (including writing queries; experience with joins is a plus)
Foundational understanding of programming or scripting languages
Strong problem-solving skills with the ability to troubleshoot technical issues and guide clients to resolution

What Success Looks Like:

Consistently delivers a high-quality client experience, reflected in strong satisfaction and clear communication
Resolves client issues efficiently and accurately while meeting or exceeding SLAs
Maintains a well-managed support queue with timely updates, proper prioritization, and minimal backlog
Collaborates effectively with cross-functional teams to ensure quick resolution and continuous improvement

Mindset That Matter:

We always look for ways to grow and take pride in what we do. You'll thrive here if you:

Act with purpose, focus, and accountability.
Collaborate across teams and communicate clearly.
Keep improving and automate what slows you down.

A Note on Travel:

Traveling up to 5% may be required.

Pay & Perks:

The hourly range for this role is $23-$30 per hour. Final compensation depends on experience, skills, and location.

Benefits include (US):

Medical, dental, and vision coverage
Company-paid life and disability insurance
HSA with employer contributions
Employee Assistance Program (EAP)
401(k) with company match
Unlimited PTO, 10 paid holidays, and paid parental leave

Equal Opportunity at Relatient:

We’re building a team as diverse as the communities we serve. Relatient is proud to be an equal opportunity employer. If you need accommodation during the application process, just let us know.

To learn more about our organization, visit www.relatient.com

Ready to Join Relatient?

If you’re looking for work that matters and a team that makes it count, we'd love to hear from you!

To join our team, you must live in one of the following states where we’re authorized to hire: Alabama, Arkansas, Florida, Georgia, Indiana, Kentucky, Missouri, New Jersey, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, and Texas.

#LI-AM1
#LI-Hybrid

Quick Apply

Refine Your Search

technical support analyst jobs in decatur, ga

Technical Support Analyst

Hybrid- Associate Technical Support Analyst

Technical Support Analyst I

Jr. Service Desk Analyst, Technician

Technical Support Analyst

Enterprise Technical Support Analyst

Client Support Analyst I

Help Desk System Analyst/Technical support - Atlanta, GA

Service Desk Support Analyst

PC Support Analyst

Support Analyst - Integrations & Analytics

Service Desk Support Analyst

Service Desk Analyst - Tier I

Mid -level Service Desk Analyst, Technician

Support Analyst

Weekend Service Desk Analyst

Help Desk Analyst 2

IT Support Analyst

Help Desk / Service Desk Analyst I -4P/663

Application Support Analyst

I want to receive the latest job alert for technical support analyst in decatur, ga

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected