Top 112 Customer representative Jobs in Decatur, Il

Registration Representative/Preauthorization Representative
Memorial Health —Decatur, IL
- $16.00 - $23.64 an hour
- Overtime
- Microsoft Excel
- Office
- High school diploma or GED
Customer Support Representative - Decatur, IL
ADM —Decatur, IL
- $35,900 - $67,500 a year
- Overtime
- Background check
- Microsoft Outlook
- Office
- Paid parental leave
- Health savings account
3d
Patient Access Representative
Crossing Healthcare —Decatur, IL
- $15 - $20 an hour
- Full-time
- High school diploma or GED
- Clinic
- Typing
Call Center Representative
Re-Bath Decatur —Decatur, IL
- $17 - $21 an hour
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Health insurance
- Paid time off
Quick Apply
3d
Customer Service Representative
MV Transportation —Decatur, IL
- From $22.98 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
- Health savings account
- AD&D insurance
Parts Counter Sales Representative
Truck Centers, Inc. —Decatur, IL
- $19.82 - $29.72 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Wellness program
- Health savings account
Quick Apply
Customer Service Representative
U-Haul —Decatur, IL
- $15 - $16 an hour
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Retail Sales & Merchandising Representative
CRO-US —Decatur, IL
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
3d
Customer Service Representative I
kirbyrisk —Decatur, IL
- $19 - $22 an hour
- Overtime
- Forklift
- Ability to lift 50 pounds
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
Benefits Customer Service Representative
First Mid —Forsyth, IL
- $17.74 - $26.63 an hour
- Extended hours
- Word processing
- Office
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
Quick Apply
4d
Customer Service Representative
Circle K —Decatur, IL
- $15.00 - $15.25 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
5d
Multi-Line Representative - State Farm Agent Team Member
Melanie Schelling - State Farm Agent —Decatur, IL
- $40,000 - $70,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Overnight Member Service Representative
Planet Fitness —Decatur, IL
- $16.50 an hour
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
- 401(k)
- Opportunities for advancement
Quick Apply
Customer Support Specialist
LPC —Decatur, IL
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Retail Sales Associate
Wireless For U, Inc. Boost Mobile —Decatur, IL
- $16 - $18 an hour
- Urgently hiring
- Background check
- 18 years or older
- Spanish
- Paid time off
- Employee discount
Quick Apply
Inside Sales Representative
RP Lumber —Decatur, IL
- $15 - $20 an hour
- Part-time
- Background check
- Clean driving record
- Microsoft Excel
- Store discount
- Profit sharing
Quick Apply
3d
Product Support Representative
Nextran Truck Centers —Decatur, IL
- $48,000 - $64,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Outside Sales Representative (No Sales Experience Necessary)
Platinum Supplemental Insurance —Decatur, IL
- Full-time
- No experience needed
- Entry level
- Under 1 year
- Paid training
Quick Apply
Outside Sales Representative
Platinum Supplemental Insurance —Decatur, IL
- Full-time
- No experience needed
- Entry level
- Under 1 year
- Paid training
Quick Apply
Business Sales Representative | 1,200 Per Deal | Paid Daily
Wholesale Payments Inc. —Illinois
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for customer representative in decatur, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer representative jobs near decatur, il

Patient Access Representative jobs in Decatur, IL

Customer Service Representative jobs in Decatur, IL

Outside Sales Representative jobs in Illinois

Call Center Representative jobs in Decatur, IL

Customer Specialist jobs in Little Rock, AR

Customer Success Manager Remote jobs in New York, NY

Customer Specialist jobs in Edison, NJ

Virtual Customer Service jobs in California

Customer Specialist jobs in Muncie, IN

Customer Specialist jobs in Fort Walton Beach, FL

Patient Access Representative jobs in Mobile, AL

Patient Service Representative jobs in San Jose, CA

Inside Sales Representative jobs in Huntsville, AL

Inside Sales Representative jobs in Lawrenceville, GA

Inside Sales Representative jobs in Greenville, NC

Inside Sales Representative jobs in Baltimore, MD

Sales Representative jobs in Atlanta, GA

Patient Access Representative jobs in Crown Point, IN

Patient Access Representative jobs in Boston, MA

Patient Access Representative jobs in Kentucky

Registration Representative/Preauthorization Representative

Memorial Health -
Decatur, IL

Apply Now

Job Details

Full-time
$16.00 - $23.64 an hour

Qualifications

Microsoft Excel
High school diploma or GED
Productivity software
Clinical confidentiality policies
Technical Proficiency

Full Job Description

Min: USD $16.00/Hr. Max: USD $23.64/Hr. Overview:

The Registration Representative/Preauthorization Representative is responsible for reviewing all DMH and Memorial Care scheduled inpatient and outpatient procedures, as well as outpatient diagnostic services. The goal is to ensure that each scheduled service meets all required insurance and clinical documentation standards prior to the service date.

Key Responsibilities:

Authorization Verification:
Review scheduled procedures and diagnostic services to confirm appropriate payor authorization is obtained and that the service aligns with the payor’s medical policies.
Documentation Review:
Validate the presence of a valid physician order and ensure all necessary clinical documentation requirements are met.
Referral Coordination:
Coordinate physician referrals for additional services, when deemed appropriate, to support patient care and continuity.
Scheduling Support:
Schedule and coordinate services as ordered by physicians, ensuring preauthorization is completed where required.

Skills & Qualifications:

Knowledge of medical terminology, insurance preauthorization processes, and payor requirements.
Ability to interpret and verify clinical documentation.
Strong organizational and communication skills.
Experience with electronic health records (EHR) and scheduling systems preferred.

Qualifications:

Education and Experience Requirements:

High school diploma or GED required.
Previous experience in customer service required.
Knowledge of medical service coding preferred.
Familiarity with medical terminology or willingness to learn.

Environmental Factors:

Work is performed in a standard office environment with minimal exposure to unpleasant, irritating, or hazardous conditions.

Physical Demands:

Regularly required to sit, stand, and move through an office environment.
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job.

Mental Demands:

Must be able to work under stress and adapt to changing conditions.
Must meet strict time deadlines and work efficiently under pressure.
Ability to maintain strict confidentiality is essential.

Core Competencies and Skill Requirements:

Communication & Interpersonal Skills:

Demonstrates excellent verbal and written communication skills.
Maintains strong interpersonal relationships with coworkers, patients, and providers.
Uses appropriate communication methods for different situations.

Organization & Attention to Detail:

Able to organize work independently and manage time effectively.
Strong attention to detail and accuracy is essential.

Technical Skills:

Above average computer skills, including proficiency in Microsoft Word, Excel, and scheduling or preauthorization software applications.

General Skill Requirements:

Adaptability:
Adjusts well to change; handles competing demands and shifting priorities with professionalism; works under irregular schedules and occasional unscheduled overtime.
Attendance & Punctuality:
Arrives to work and appointments on time; keeps absences within acceptable guidelines; ensures responsibilities are covered during absences.
Cooperation & Teamwork:
Works well with others; maintains a positive attitude; demonstrates tact and consideration; assists coworkers as needed.
Job Knowledge:
Competent in job-specific knowledge; keeps current with industry developments; requires minimal supervision.
Judgment & Decision-Making:
Makes sound decisions in a timely manner; involves appropriate individuals in the decision-making process; respects confidentiality at all times.
Problem Solving:
Identifies issues proactively; analyzes situations; develops and implements effective solutions; collaborates in group problem-solving.
Quality & Productivity:
Demonstrates a commitment to accuracy and excellence; seeks feedback to improve performance; meets or exceeds productivity goals.
Concentration:
Maintains focus and accuracy for extended periods; stays alert to changing conditions or variations.
Supervision:
Capable of working independently or with minimal supervision; may train or review the work of others as necessary.

Responsibilities:

Understands and applies payor-specific prior authorization requirements, staying up to date with policy and procedural changes from insurance providers.
Serves as a liaison between hospital staff and physician offices, ensuring accurate communication of outpatient diagnostic service needs and referral information.
Acts as a key contact for Utilization Review and Patient Financial Services, offering accurate and timely information as needed.
Receives and coordinates pre-authorizations (including RQIs) for all outpatient services and schedules inpatient admissions as required.
Coordinates physician referrals on appropriate patient accounts, ensuring additional services are authorized and scheduled as needed.
Schedules, coordinates, and pre-authorizes all necessary services as ordered by physicians.
Manages incoming phone calls professionally and efficiently to support departmental objectives and customer service expectations.
Prioritizes scheduled patients in compliance with managed care preauthorization requirements and medical necessity protocols.
Accurately documents all relevant case information using the account note function, including:
- Telephone conversations
- Consultations
- Authorization details
- Reference numbers
- Case rationale
Maintains a high level of customer service by following internal quality standards and confidentiality policies.
Communicates regularly with case managers, physician offices, and nurses to secure necessary approvals and updates on patient accounts.
Maintains accurate and current records of insurance and pre-authorization details.
Identifies and communicates barriers to service or process improvement opportunities to management.
Assists in the training of new personnel and supports implementation of new workflows or procedures.
Performs other duties as assigned, contributing to the success and adaptability of the department.

Apply Now

Refine Your Search

customer representative jobs in decatur, il

Registration Representative/Preauthorization Representative

Customer Support Representative - Decatur, IL

Patient Access Representative

Call Center Representative

Customer Service Representative

Parts Counter Sales Representative

Customer Service Representative

Retail Sales & Merchandising Representative

Customer Service Representative I

Benefits Customer Service Representative

Customer Service Representative

Multi-Line Representative - State Farm Agent Team Member

Overnight Member Service Representative

Customer Support Specialist

Retail Sales Associate

Inside Sales Representative

Product Support Representative

Outside Sales Representative (No Sales Experience Necessary)

Outside Sales Representative

Business Sales Representative | 1,200 Per Deal | Paid Daily

I want to receive the latest job alert for customer representative in decatur, il

Related Searches

Explore jobs in more locations

Education and Experience Requirements:

Environmental Factors:

Physical Demands:

Mental Demands:

Core Competencies and Skill Requirements:

Communication & Interpersonal Skills:

Organization & Attention to Detail:

Technical Skills:

General Skill Requirements:

Job Seeker Tools

Employer Tools

Browse

Stay Connected