Top 182 Member services representative Jobs in Decatur, Il

PATIENT EXPERIENCE LIAISON
Memorial Health —Decatur, IL
- $25.72 - $39.86 an hour
- Full-time
- Hospital
- Mid-level
- 3 years
8d
P/T Member Service Representative (Decatur, IL)
Staley Credit Union —Decatur, IL
- $15 - $17 an hour
- Part-time
- Office
- High school diploma or GED
- Computer skills
- Flexible schedule
Patient Care Technician (PCT) - DCLI
Memorial Health —Decatur, IL
- $16.77 - $25.99 an hour
- PRN
- CPR Certification
- Nursing
- Hospital
- Paid time off
- Employee assistance program
13d
F/T Member Service Representative (Decatur, IL)
Staley Credit Union —Decatur, IL
- $15 - $17 an hour
- Full-time
- Office
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Overnight Member Service Representative
Planet Fitness —Decatur, IL
- $16.50 an hour
- Overnight shift
- 18 years or older
- Computer literacy
- High school diploma or GED
- 401(k)
- Opportunities for advancement
Quick Apply
Parent Liaison
Decatur Public Schools —Decatur, IL
- High school diploma or GED
- Public school
- Entry level
Office Assistant
Cancer Care Specialists of Illinois —Decatur, IL
- $18.00 - $18.25 an hour
- Anatomy knowledge
- Word processing
- Basic math
- Profit sharing
- Health savings account
Quick Apply
12d
PreTax Benefit Specialist
NTT DATA —Decatur, IL
- $18.00 - $18.50 an hour
- Remote
- Windows
- High school diploma or GED
- 1 year
- Health insurance
Quick Apply
Dispatcher II
KAG WEST LLC —Decatur, IL
- $44,200 - $56,000 a year
- Inventory management
- Mid-level
- High school diploma or GED
8d
Receptionist Part Time PT Week Day and Weekends
Randall Residence of Decatur —Decatur, IL
- $15 - $16 an hour
- Part-time
- Serving
- Sales
- Computer literacy
Quick Apply
Assistant Childcare Teacher
The Decatur Family YMCA —Decatur, IL
- $17 an hour
- Classroom
- Caregiving
- Ability to lift 50 pounds
Customer Care Representative
Consociate Health —Decatur, IL
- $18 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
General Cleaner
4M Building Solutions LLC —Decatur, IL
- $17 an hour
- Part-time
- Background check
- 18 years or older
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Security Officer
Memorial Health —Decatur, IL
- $17.14 - $26.56 an hour
- Full-time
- Hospital
- Ability to walk for extended periods
- 5 years
5d
Multi-Line Representative - State Farm Agent Team Member
Melanie Schelling - State Farm Agent —Decatur, IL
- $40,000 - $70,000 a year
- Full-time
- Office
- Organizational skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Customer Relations Representative - State Farm Agent Team Member
Jeff Burtis - State Farm Agent —Decatur, IL
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Quick Apply
Dock Worker/Forklift Operator
Old Dominion Freight Line —Decatur, IL
- $19.05 - $33.05 an hour
- Full-time
- Ability to walk for extended periods
- Local
- English
- Wellness program
- Paid holidays
Infusion Services Technician
Cancer Care Specialists of Illinois —Decatur, IL
- $18 - $19 an hour
- English
- Mid-level
- High school diploma or GED
- Profit sharing
- Health savings account
Quick Apply
14d
Member Engagement Specialist - Days
The Decatur Family YMCA —Decatur, IL
- $15 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Typing
Sales Representative - Decatur, IL
ADM —Decatur, IL
- $51,600 - $96,400 a year
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account

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member services representative jobs near decatur, il

PATIENT EXPERIENCE LIAISON

Memorial Health -
Decatur, IL

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Job Details

Full-time
$25.72 - $39.86 an hour
8 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Min: USD $25.72/Hr. Max: USD $39.86/Hr. Overview:

Conducts daily rounding with patients to facilitate proactive listening with the patients. Facilitates communication in an environment that can sometimes be high pressure, when patient files a complaint. Reports complaint to staff involved and department manager. Works as liaison with patient and staff to resolve the issues surrounding the customer’s complaint. Follows up with communication to close loop with all involved and documents interaction. Meets with Department Managers regularly to share trends of complaints and develop action plans for improvement opportunities. Facilitates Customer Service training sessions. Coordinates and presents Customer Service skills training. Assists department manager to plan, implement and maintain effective practices. Successfully complete the grievance process within the required timeframe.

Qualifications:

Education:

High school diploma or equivalent required.

Associate Degree preferred.

Licensure/Certification/Registry:

Experience:

Minimum of 3 years’ experience in hospital, customer service or related field required.

Supervisory, lead and/or training experience preferred.

Other Knowledge/Skills/Abilities:

Excellent verbal skills required to be able to interact with patients and all levels of staff, including Physician, Leaders, Nursing staff and others.

Excellent written skills required to be able to complete the required documentation and write well-crafted letters for each grievance.

Aptitude to work with all patients, independently in changing environment, including high-pressure, sensitive situations.

Shows compassion and listens to patient’s perspective while remaining calm and neutral.

Ability to conduct self in manner consistent with the warm and caring image of Memorial Medical Center.

Responsibilities:

Conducts daily rounding with patients to be proactive in listening to the voice of the customer.
Facilitates communication in a timely manner while patient is still in facility. Provides customer service when patient files a complaint or grievance. This communication can happen in an environment that can be high pressure at times and deals with sensitive situations.
Conducts reviews into patient complaints, safety/quality/risk situations that come up while being responsible for multiple investigations. Patient complaints may be referred to Patient Experience by telephone, voice mail, e-mail or survey/letters so must be able to utilize all different means of communication to access patient complaints.
Documents all complaints for trending purposes. Coordinate Trending for Customer Satisfaction/Quality Department. Meets with department managers on a regular basis to share trends of complaints. Develop action plans for improvement opportunities.
Reports complaint to staff involved and department manager for additional review. Maintains a neutral stance while working with patient and staff member to resolve the issues surrounding the patient’s complaint.
Works with appropriate parties to complete complaint review. This can include working with Human Resources, external stakeholders, senior leadership, Risk Management, Compliance and quality/safety leaders.
Facilitates the grievances according to CMS Guidelines, including a 7-day letter, review and 30-day letter closing out the review within the 30 day required timeframe.
Receives and responds to requests for information and/or additional services by patient/customers and/or family members in a timely manner.
Performs any needed follow up communication to close out the review of the complaint and documents findings of all communications that took place.
Determines what patient representative contacts need to be made.
Coordinates and directs the following activities assuring that all are completed in a timely manner: Patient/Customer feedback service (includes satisfaction measurement system) and Patient/Customer Advocacy/Liaison service
Retrieve data from Sensor, Qualtrics, Sharepoint, and be able to analyze data to determine areas of improvement for MMC with the goal of changing the patient experience to a positive outcome. Compiles data and makes recommendations for improvement changes. Cascades this change out to the impacted staff.
Assists department manager to plan and implement methods to support effective practices and delete ineffective practices.
Coordinate Customer Service skills training for employees at Memorial Medical Center.
Maintain effective communication and good working relationship with department managers to:

Informally monitor employee morale and response to Customer Service efforts
Implement service improvements inter and intra departmentally
Role model excellent Customer Service behaviors and Statement of Values mindset.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description

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Refine Your Search

member services representative jobs in decatur, il

PATIENT EXPERIENCE LIAISON

P/T Member Service Representative (Decatur, IL)

Patient Care Technician (PCT) - DCLI

F/T Member Service Representative (Decatur, IL)

Overnight Member Service Representative

Parent Liaison

Office Assistant

PreTax Benefit Specialist

Dispatcher II

Receptionist Part Time PT Week Day and Weekends

Assistant Childcare Teacher

Customer Care Representative

General Cleaner

Security Officer

Multi-Line Representative - State Farm Agent Team Member

Customer Relations Representative - State Farm Agent Team Member

Dock Worker/Forklift Operator

Infusion Services Technician

Member Engagement Specialist - Days

Sales Representative - Decatur, IL

I want to receive the latest job alert for member services representative in decatur, il

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