Top 13 Helpdesk engineer Jobs in Decatur Ga

Technical Customer Service Representative - OSC (First Shift)
QTS Data Centers —Suwanee, GA
- Email
- Computer science
- Computer Science
- Writing skills
- Wellness program
- Health savings account
Press Technician
RPI Print —Kennesaw, GA
- $24 - $32 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Health insurance
Quick Apply
4d
Enterprise IT Support Engineer OSC
QTS Data Centers —Suwanee, GA
- Email
- Salesforce
- Mid-level
- Windows
Research IT Operations Co-op - Fall 2026 - ELSYS
Georgia Tech Research Institute —Atlanta, GA
- Full-time
- Computer Science
- Computer literacy
- DevOps
Information Technology Engineer - Professional
Georgia Tech —Atlanta, GA
- $54,194 - $79,096 a year
- Full-time
- Background check
- Mid-level
- 4 years
12h
IT Network Administrator
Novelis —Atlanta, GA
- Full-time
- Hybrid work
- Computer Science
- Maintenance
- Mid-level
- Paid parental leave
- Tuition reimbursement
Quick Apply
ITS Technical Specialist
Intellectual Concepts LLC —Atlanta, GA
- Full-time
- Engineering
- Mid-level
- Quality control
Field Engineer
Cortavo —Atlanta, GA
- Full-time
- Clean driving record
- Mid-level
- Office
- Health insurance
Quick Apply
Technical Services Engineer
Koh Young America, Inc. —Duluth, GA
- Full-time
- Microsoft Access
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
6d
IT Project Manager
CERTIFIED TECHNICAL EXPERTS INC —Peachtree Corners, GA
- $85,000 a year
- Full-time
- Azure
- Management
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Head of IT
Nexus Cognitive Technologies —Atlanta, GA
- Full-time
- Hybrid work
- Google Workspace
- Windows
- Senior level
Identity and Access Management Leader
Collective Insights Careers —Atlanta, GA
- Computer Science
- HIPAA
- Bachelor's degree
Press Technician II
RPI Print, Inc —Kennesaw, GA
- $24 - $32 an hour
- Overtime
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
4d

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Technical Customer Service Representative - OSC (First Shift)

QTS Data Centers -
Suwanee, GA

Apply Now

Job Details

Full-time

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Military leave
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Incident management software
In-person customer service
Firewall
Network switching
DNS
Network routing
Productivity software
Ticketing system technical support

Full Job Description

The Operations Service Center Network Analyst (Technical Customer Service Rep or TCSR) will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. To resolve unique network and system-related challenges and promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.

The Operations Service Center is a 24/7/365 organization, which means the position requires shift work. The OSC staffs for business needs; therefore, your shift could change. This team is currently hiring for multiple shifts:

First Shift: 8 AM - 5 PM, days vary

This posting is for 1st Shift: Monday - Friday; 8A - 5 P.

Responsibilities:

Answer phones and respond to customer/employee requests
Provide tier 1 technical support to troubleshoot customer/employee issues
Respond to internal Helpdesk support tickets
Respond to alarms and take appropriate action to correct the problem or escalate based upon Operations Service Center policy
Provide resolution or escalation for incidents as required by QTS Service Level Agreements
Conduct basic troubleshooting and provide detailed notes when escalation is required
Thorough understanding of QTS products and services; strong familiarity with respective service catalogs
Identify opportunities for value-added process improvement
Accountable for the status of created tickets, follow-through, resolution, and closure
Create tickets in the Incident Management System (IMS) application for all incoming requests and escalate issues according to priority and type
Follow up with customer inquiries not immediately resolved
Consistently escalate issues to the appropriate party
Consistent accurate judgment on ticket priority
Consistent thorough understanding of requests and attention to detail (reassignment counts)
Accountable for the status of created tickets, follow-through, resolution, and closure
Follow up with non-operations departments to close out aging tickets
Ensure that the 15/30 process is utilized for critical/high tickets with OSC engineers

Basic Qualifications:

1-2 years of Helpdesk, Application Support, Service Desk experience, over the phone or in-person
Associate's degree in Computer Science, Management Information Systems, or other related field or equivalent professional experience
One or more years of IT experience in a customer-focused role
Experienced with or willing to learn the required software applications, including CA, ServiceNow, etc.
Competent in Microsoft Office Suite
Knowledge of a broad array of systems and software troubleshooting is preferred
Familiarity with routing and switching technologies, Domain Name Services (DNS), Firewall technologies
Must be able to obtain a Public Trust clearance
US Citizenship for this position is required by law due to federal customer contracts

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to make reliable decisions during high-pressure situations
Excellent verbal, written and listening skills along with the ability to take accurate notes
Strong customer care and customer satisfaction capabilities
Able to maintain a sense of urgency
Strong analytical and critical thinking skills
Ability to work independently as well being a strong team player
Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
Ability to work with frequent interruptions and refocus quickly

Preferred Qualifications:

One or more years of experience in a data center or similar mission-critical environment
One or more of the following Certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Microsoft Office Specialist Certification

TOTAL REWARDS

This role is also eligible for a competitive beneﬁts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ﬂexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company beneﬁts.

This position is Bonus eligible.

Shift differential pay is eligible for 2nd and 3rd shifts.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all job openings. We are an equal opportunity employer, and all qualified applicants will receive considerations for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

#LI-MW2

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Apply Now

Refine Your Search

helpdesk engineer jobs in decatur ga

Technical Customer Service Representative - OSC (First Shift)

Press Technician

Enterprise IT Support Engineer OSC

Research IT Operations Co-op - Fall 2026 - ELSYS

Information Technology Engineer - Professional

IT Network Administrator

ITS Technical Specialist

Field Engineer

Technical Services Engineer

IT Project Manager

Head of IT

Identity and Access Management Leader

Press Technician II

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