Top 25 Senior service desk agent Jobs in Decatur Ga

Sr. Loan Processor/Jr. Underwriter/Operations Manager
Premier Mortgage Resources —Duluth, GA
- $40,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Attorney-Represented Bodily Injury Adjuster
National General —Georgia
- $53,500 - $177,700 a year
- Online Application
- Remote
- Mid-level
- Bachelor's degree
- US work authorization
3d
Inbound Customer Service Representative
Afni, Inc. —Atlanta, GA
- Remote
- Background check
- 18 years or older
- Sales
- Paid training
- Paid holidays
Quick Apply
Front Desk Agent
Hyatt Place Atlanta/Perimeter Center —Dunwoody, GA
- $16.50 - $17.50 a week
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Embassy Suites By Hilton Atlanta Perimeter Center —Atlanta, GA
- $17 an hour
- Part-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Reverb By Hard Rock Downtown Atlanta —Atlanta, GA
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Homewood Suites Atlanta Perimeter Center —Atlanta, GA
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
10d
Front Office Supervisor
Atlanta Marriott Northeast/Emory Area —Atlanta, GA
- $16 - $20 an hour
- Full-time
- English
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
10d
Claims Consultant - Accountants and Professional Liability
The Hartford —Alpharetta, GA
- $122,400 - $183,600 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Training & development
Senior Systems Engineer I
RELX —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- 5 years
- Windows
- Continuous improvement
- Disability insurance
- Health insurance
Senior Systems Engineer I
LexisNexis Risk Solutions —Alpharetta, GA
- $78,800 - $131,300 a year
- Full-time
- 5 years
- Windows
- Continuous improvement
- Disability insurance
- Health insurance
Senior Analyst - East Coast SCM Team 2
GLOVIS America, Inc. —Duluth, GA
- $55,000 - $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Wellness program
- AD&D insurance
Quick Apply
Senior Manager, Risk Management
Visa U.S.A. Inc. —Atlanta, GA
- $127,300 - $204,100 a year
- Full-time
- Hybrid work
- Office
- 3 years
- SQL
- Wellness program
- Health savings account
Quick Apply
Sr. Director, Engineering - Service Desk and Field Services
Cargill —Atlanta, GA
- $190,000 - $250,000 a year
- 8 years
- Contracts
- Senior level
- Health insurance
Digital Marketing Coordinator
Senior Benefits Advisors —Lawrenceville, GA
- $15 an hour
- Part-time
- Research
- Office
- Organizational skills
- Opportunities for advancement
Quick Apply
Claims Consultant - Architects and Engineers
The Hartford —Alpharetta, GA
- $122,400 - $183,600 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
AI Architect - GTM Systems
Samsara —Atlanta, GA
- $131,197.50 - $176,400.00 a year
- Computer science
- Computer Science
- 3 years
- Parental leave
Director, PEPI - Technology Services CIO Domain
Alvarez and Marsal —Atlanta, GA
- $150,000 - $225,000 a year
- Full-time
- Oracle
- Mentoring
- Senior level
- AD&D insurance
- 401(k)
AI Harness Engineers
Capgemini Sogeti —Atlanta, GA
- Full-time
- Senior level
- Python
- Under 1 year
- Paid holidays
- Disability insurance
AI Harness Engineers
Capgemini —Atlanta, GA
- Full-time
- Senior level
- Python
- Under 1 year
- Paid holidays
- Disability insurance

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senior service desk agent jobs near decatur ga

Sr. Loan Processor/Jr. Underwriter/Operations Manager

Premier Mortgage Resources -
Duluth, GA

Quick Apply

Job Details

Full-time
$40,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Writing skills
Credit union experience

Full Job Description

This position will either be a Senior Mortgage Processor OR Operations Manager depending on the individual’s experience. The duties and responsibilities are listed below:

Duties and Responsibilities:

Operations Manager : Assist the Lending Manager with planning and organizing steps to ensure timely and accurate execution of a wide range of loan processing functions; provide training to orientate new staff and to inform continuing staff of new products and changes; serve as the day to day contact person for processing staff to respond to questions and guide the work flow.

Senior Mortgage Processor only: Oversee the mortgage loan processing pipeline and assign loans to other processors. Ensure workload is evenly distributed with a focus on expediting high quality loan applications.

Perform a full range of mortgage loan processing steps to accept an originated loan application and accurately complete all steps to ensure the loan package is fully prepared for closing.

Communicate directly with the member to obtain the information and/or documentation necessary to make a loan decision.

Utilize checklists to organize request and prepare all essential documentation for the mortgage loan file from processing to closing; order and review credit reports, review content for inclusion and accuracy, including: signed and dated application, general authorization, rate lock and servicing disclosure, wage and tax information, financial statements, legal documents such as divorce decrees and child support, construction documents; flood certificate, HMDA and other necessary or pertinent documentation; verify that required information has been mailed, including the “Truth in Lending” and disclosure and other necessary documents; review all documents for compliance and make necessary corrections, track documentation until applications are complete.

Order flood certifications, appraisals (check to make certain of the correct type and location) and track for timeliness. Notify the member if the property flood zoning is questionable. Review and sign off on appraisals when received, enter pertinent information and process the appraisal bill.

Pre underwrite mortgage loans and follow the appropriate guidelines. This includes analyzing income, debt, credit history and other factors in order to accurately approve or recommend denial of mortgage applications within the allowed lending authority limits; work with senior underwriters and secondary market representatives as needed to assist with gathering and processing documentation.

Prepare loan closing documentation; coordinate closing schedules with the Loan Closing Specialist; utilize checklists to ensure all essential documentation will be available at the closing.

Verify loan input information for accuracy and completeness; complete electronic applications, transmittal summaries, verifications for employment, gather deposit and loan information, and other supporting documents to include in the electronic application; prepare documentation for private mortgage insurance.

Process home equity loans applications; verify membership of applicants and whether current mortgage is in house or if concurrent with mortgage closing, coordinate closing the processes.

Prepare and send documentation to members and other appropriate sources, contact applicant and other parties to follow-up or discuss requests for information, problems or other matters related to loan document processing.

Prepare and send files to VA and/or Rural Development for approval.

Maintain regular communication with members, appraisers, settlement agents, insurance, credit bureaus and secondary market representatives regarding loan approvals; review conditions and follow as needed with the member and other contacts.

Keep track and follow-up on documentation necessary to meet the pre-closing conditions and to close. Contact members and meet with them as needed to collect documents, assist with rate locks and any other paperwork needed for closing.

Provide back-up coverage for processing and closing and assist department as needed.

Process all mortgage loans in a timely and efficient and accurate manner, including accurate entry of loan application information in the mortgage loan software programs.

Stay informed about mortgage underwriting and processing standards, compliance and regulatory requirements.

Perform other related duties as assigned.

Education and Experience:

Associates degree in business or a related field desired with three to five years experience in a financial institution or other experience with document processing, or a comparable combination of education and experience.

Familiarity with credit union operations with mortgage processing experience required.

Job Competencies:

Lending QB software experience is a PLUS..

Strong organizational, multi-tasking, data and information managing, writing and member service skills required.

Strong written and oral communication skills to deal with internal and external contacts.

Competent knowledge and experience with Microsoft Office products and financial systems programs.

Comprehensive knowledge of mortgage lending procedures, regulation, standards and processes.

Ability to analyze tax returns and make sound decisions regarding loan risk.

Ability to work cooperatively with others to identify, recommend and implement opportunities for increased efficiency in the Mortgage Processing unit.

Ability to work efficiently and quickly in a fast paced environment and to work overtime when loan volumes require extra effort.

Working Conditions:

This position requires sitting for long periods of time and working primarily at a workstation or desk. Daily tasks include extensive use of a computer performing standard keyboard functions, requiring some repetitive motion. Stretching breaks are required to avoid injury.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location: Hybrid remote in Duluth, Georgia 30096

Quick Apply

Refine Your Search

senior service desk agent jobs in decatur ga

Sr. Loan Processor/Jr. Underwriter/Operations Manager

Attorney-Represented Bodily Injury Adjuster

Inbound Customer Service Representative

Front Desk Agent

Guest Service Agent

Front Desk Agent

Front Desk Agent

Front Office Supervisor

Claims Consultant - Accountants and Professional Liability

Senior Systems Engineer I

Senior Systems Engineer I

Senior Analyst - East Coast SCM Team 2

Senior Manager, Risk Management

Sr. Director, Engineering - Service Desk and Field Services

Digital Marketing Coordinator

Claims Consultant - Architects and Engineers

AI Architect - GTM Systems

Director, PEPI - Technology Services CIO Domain

AI Harness Engineers

AI Harness Engineers

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