Top 4183 Patient services manager Jobs in Dedham, Ma

Commercial Training Senior Manager — Field Reimbursement, Patient Services
Vertex Pharmaceuticals —Boston, MA
- $138,400 - $207,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- Bachelor's degree
- Loan repayment program
- Dental insurance
Practice Manager - Optical
InFocus Eyecare —Needham, MA
- $75,000 - $80,000 a year
- Full-time
- Merchandising
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
4d
Secretary
US Veterans Health Administration —West Roxbury, MA
- $57,150 - $74,297 a year
- Online Application
- Background check
- Surgery
- Psychiatry
3d
Risk and Patient Safety Manager
Beth Israel Lahey Health —Needham, MA
- $130,000 - $159,994 a year
- Full-time
- Remote
- Nursing
- Microsoft Excel
- Microsoft Outlook
Patient Check-In Representative
Optum —Dedham, MA
- $16 - $29 an hour
- Full-time
- Pass drug screening
- HIPAA
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
People Operations Manager
Greater Boston Urology —Dedham, MA
- Full-time
- Surgery
- Senior level
- Leadership
- Health savings account
- Health insurance
Sr. Manager, Contact Center
Dana-Farber Cancer Institute —Brookline, MA
- $88,600 - $104,800 a year
- Full-time
- Hybrid work
- 6 years
- Administrative experience
- Bachelor's degree
Specialty Navigator II
Optum —Norwood, MA
- $17.98 - $32.12 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Medical office experience
- AD&D insurance
- Employee stock purchase plan
Assistant Practice Manager
Beth Israel Lahey Health —Needham, MA
- $52,000 - $78,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Primary Care
Store Manager
CVS Health —Quincy, MA
- $77,000 - $115,000 a year
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Imaging Resource Specialist I
Optum —Dedham, MA
- $16 - $29 an hour
- Full-time
- Hybrid work
- Computer literacy
- Pass drug screening
- HIPAA
4d
Senior Manager, CNS Co-Pay Programs, Patient Access Services
Alkermes, Inc. —Waltham, MA
- Full-time
- Psychiatry
- Bachelor's degree
- Neurology
5d
Clinical Scheduling Coordinator
Beth Israel Lahey Health —Westwood, MA
- $22.05 - $29.68 an hour
- Full-time
- Computer literacy
- English
- Mid-level
Regional Clinical Manager
VITRA Health —Boston, MA
- $130,000 - $140,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Hospice Clinical Manager
All Care —Lynn, MA
- $110,000 - $122,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
Patient Care Manager - Home Health RN
Accentcare —Norwood, MA
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Wellness program
- Mileage reimbursement
10d
Home Health RN Case Manager
West River Care —Newton, MA
- $50 an hour
- Full-time
- Vital signs
- RN License
- BLS Certification
Quick Apply
Nurse Supervisor
FENWAY HEALTH —Boston, MA
- $91,100 - $113,900 a year
- Full-time
- Nursing
- RN License
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Registered Nurse, Home Health Weekend $20,000 Bonus
Accentcare —Norwood, MA
- $90,000 - $100,000 a year
- Full-time
- Management
- RN License
- Mid-level
- Wellness program
- Health savings account
10d
Territory Manager
Reliable Respiratory —Boston, MA
- $100,000 - $180,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply

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Commercial Training Senior Manager — Field Reimbursement, Patient Services

Vertex Pharmaceuticals -
Boston, MA

Apply Now

Job Details

Full-time
$138,400 - $207,600 a year

Benefits

Loan repayment program
Dental insurance
Tuition reimbursement
Paid time off
On-the-job training
Vision insurance
401(k) matching

Qualifications

Project management experience in education
Program design
Microsoft Excel
Coaching
Job-specific skills training (staff training program)
Gap analysis
Needs assessment for curriculum design
Adult education instructional development
Bachelor's degree
Corporate training program coordination
Mentoring
Instructor-led training (training delivery method)
Productivity software
Workshop facilitation experience
Cross-functional collaboration
Cross-functional communication
Educational content composition projects
Educational program management

Full Job Description

Job Description

Vertex is seeking a Commercial Training, Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible for developing, implementing, and facilitating impactful training programs that support field readiness, onboarding, and ongoing capability development for field reimbursement and patient support audiences.

The ideal candidate brings strong expertise in reimbursement, access, training strategy, and adult learning, with the ability to translate complex concepts into practical, field-relevant learning experiences.

Work Model: On-site or Hybrid

Key Responsibilities

Partner with cross-functional stakeholders to identify training needs and recommend learning solutions for field reimbursement teams and patient support groups
Develop, implement, and facilitate training programs, workshops, and learning initiatives for field reimbursement learners and patient support groups
Design, create, and deliver effective training content that improves learner capability and supports desired business outcomes.
Lead and support new hire training and onboarding programs, including coaching and facilitation.
Analyze performance gaps and develop targeted training initiatives to address capability needs and drive results.
Continuously identify and implement new approaches, practices, and processes to improve the efficiency and effectiveness of training services.
Oversee processes associated with the Communications Review Committee (CRC), procurement, strategic sourcing, vendor management, budget tracking, and relevant leadership coordination.
Manage external vendors for content design, development, and training support, as needed.
Collaborate across functions and geographies to ensure training solutions are consistent, scalable, and aligned with business priorities.
Translate reimbursement and access concepts into practical learning materials, tools, and workshops for customer-facing teams.
Support ongoing capability development through refresher training, reinforcement plans, and field enablement resources.
Perform other duties as assigned in support of training excellence and organizational capability building.

Required Qualifications

Bachelor’s degree in a relevant discipline.
Typically requires 6+ years of experience, or the equivalent combination of education and experience.
Experience developing, implementing, and facilitating training programs for field-based, customer-facing, or cross-functional teams.
Strong instructional design experience and the ability to facilitate training workshops for both small and large groups.
Demonstrated ability to analyze performance gaps and create learning solutions that drive measurable results.
Strong project management, interpersonal, and communication skills.
Demonstrated ability to work independently and manage multiple projects requiring collaboration across functional areas.
Ability to work effectively in a cross-functional, matrixed environment, including coordination across regions or countries.
Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
Familiarity with traditional and modern training methods, including mentoring, coaching, on-the-job training, classroom training, e-learning, workshops, and simulations.
Experience supporting reimbursement, access, patient support, or related healthcare field functions.

Pay Range:

$138,400 - $207,600

Disclosure Statement:

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

Flex Designation:

Hybrid-Eligible Or On-Site Eligible

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.

#LI-Hybrid

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]

Apply Now

Refine Your Search

patient services manager jobs in dedham, ma

Commercial Training Senior Manager — Field Reimbursement, Patient Services

Practice Manager - Optical

Secretary

Risk and Patient Safety Manager

Patient Check-In Representative

People Operations Manager

Sr. Manager, Contact Center

Specialty Navigator II

Assistant Practice Manager

Store Manager

Imaging Resource Specialist I

Senior Manager, CNS Co-Pay Programs, Patient Access Services

Clinical Scheduling Coordinator

Regional Clinical Manager

Hospice Clinical Manager

Patient Care Manager - Home Health RN

Home Health RN Case Manager

Nurse Supervisor

Registered Nurse, Home Health Weekend $20,000 Bonus

Territory Manager

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