Top 10337 Service associate Jobs in Dedham, Ma

Quality Assurance Associate - Day & Employment
Charles River Center —Needham, MA
- $31.25 an hour
- Full-time
- English
- Mid-level
- 3 years
2d
Recertification Specialist
Beacon Communities LLC —Hyde Park, MA
- $27 - $32 an hour
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Front Desk Receptionist
EverPresent —Newton Highlands, MA
- $18 - $20 an hour
- Part-time
- Sales
- Computer literacy
- English
- 401(k)
- Employee assistance program
Quick Apply
Cannabis Transporter - Delivery Driver
Your Green Package —Natick, MA
- From $22 an hour
- Weekends as needed
- Hybrid work
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
$27.00/hour Concierge Associate, Full-Time and Part-Time
Northeast Security —Boston, MA
- $27 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
Quick Apply
7d
Cashier - Full Time
Total Wine & More —Dedham, MA
- $17.49 - $24.49 an hour
- Weekends as needed
- High school diploma or GED
- Ability to lift 50 pounds
- 21 years or older
- Commuter assistance
- Paid parental leave
Quick Apply
Front Desk and Operations Associate
Boston Prep —Hyde Park, MA
- $54,075 - $66,960 a year
- Full-time
- School experience
- Spanish
- Microsoft Outlook
9h
Retail Associate - Legacy Place
Aritzia —Dedham, MA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
9d
Inventory Associate - Legacy Place
Aritzia —Dedham, MA
- Part-time
- Merchandising
- Entry level
Warehouse Associate
Fair Logistics —Canton, MA
- From $23 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Warehouse
Quick Apply
4d
Cashier
Home Depot —West Roxbury, MA
- $18.50 - $19.50 an hour
- 1 year
- Entry level
Receiving and Stock Associate
Hebrew SeniorLife —Dedham, MA
- Weekends as needed
- English
- High school diploma or GED
- In-person
Mobile Specimen Collector
GeneID Lab —Boston, MA
- $28 - $35 an hour
- Part-time
- Nursing
- Mid-level
- Driver's License
Quick Apply
Front Desk Clerk
Marriott International, Inc —Boston, MA
- $31.42 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
10d
Receptionist Full-Time Day
Care Village at Mattapan —Boston, MA
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
11d
Retail Store Associate
Savers/Value Village —West Roxbury, MA
- $17.00 - $17.92 an hour
- Part-time
- Entry level
- Retail sales
- Paid holidays
- Health insurance
Quick Apply
Hospitality Associate
Block by Block —Boston, MA
- $25.75 an hour
- 8 hour shift
- 18 years or older
- English
- High school diploma or GED
- Paid jury duty
- Health savings account
Quick Apply
4d
Stock Associate-ANN
LOFT —Dedham, MA
- $15.00 - $18.75 an hour
- Part-time
- Merchandising
- Organizational skills
- Communication skills
- Store discount
- 401(k)
Quick Apply
11d
Cashier - Part Time
Total Wine & More —Dedham, MA
- $17.49 - $24.49 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- 21 years or older
- Commuter assistance
- Paid parental leave
Quick Apply
Night Crew Stocker
Shaw's —Norwood, MA
- $21 - $24 an hour
- Full-time
- 18 years or older
- Merchandising
- Forklift
- Paid holidays
- Disability insurance
Quick Apply
7d

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service associate jobs near dedham, ma

Quality Assurance Associate - Day & Employment

Charles River Center -
Needham, MA

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Job Details

Full-time
$31.25 an hour
2 days ago

Qualifications

Data collection

Full Job Description

Classification: Full-Time/Non-Exempt

Department: Administration

Reports to: Director of Quality Assurance

Position Summary

The Quality Assurance Associate – CBDS & Employment Services supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

Essential Responsibilities

1. Compliance & Certification Auditing

Conduct routine audits of CBDS and employment programs to assess compliance with:
- DDS certification standards and indicators
- Service documentation requirements, including:
  - ISP implementation
  - Data collection
  - Attendance records
  - Billing alignment
- Agency policies and procedures
Review documentation for accuracy, completeness, and consistency.
Identify compliance deficiencies and support the development of corrective action plans.
Track corrective actions and verify completion.

2. Quality Improvement & Outcomes Monitoring

Analyze audit findings, program performance, and individual outcomes, including:
- Community participation
- Employment goals
- Skill development
Identify trends and opportunities for improvement.
Support the development and implementation of quality improvement initiatives.
Monitor progress toward key performance indicators (KPIs) and certification standards.

3. Service Delivery & Person-Centered Review

Review services to ensure alignment with:

Individual Support Plans (ISPs)
Person-centered goals and outcomes
Meaningful day and employment expectations

Additional responsibilities include:

Evaluating documentation of progress toward goals.
Reviewing evidence of community integration.
Identifying gaps between planned services and actual service delivery.

4. Incident Review & Risk Monitoring

Review incident reports related to Day and Employment Services.
Ensure incidents are:
- Documented accurately
- Addressed promptly
- Compliant with DDS requirements
Identify trends involving:
- Attendance concerns
- Safety issues
- Community-based risks
Support follow-up activities and risk mitigation efforts.

5. Certification & Survey Readiness

Prepare programs for DDS certification reviews.
Conduct mock certification audits and readiness assessments.
Provide guidance regarding:
- Documentation expectations
- Certification indicators
Assist with gathering documentation and responding to survey findings.

6. Training & Technical Assistance

Provide training and coaching to CBDS and employment staff on:

Documentation requirements
Data collection standards
Person-centered service delivery
DDS certification requirements

Additional responsibilities include:

Identifying training needs in collaboration with Quality Assurance leadership and operations.
Supporting continuous staff development.

7. Collaboration & Communication

Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
Participate in:
- Program meetings
- Quality Assurance reviews
- Interdisciplinary team meetings, as needed
Communicate audit findings, trends, and recommendations clearly to leadership.

Preferred Education

Bachelor's degree in Human Services or a related field.

Experience

3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

Knowledge

DDS certification standards for CBDS and Employment Services
Individual Support Plan (ISP) development and implementation
Data collection and outcome measurement

Skills

Strong analytical and problem-solving abilities
Excellent organizational skills
Effective written and verbal communication

Core Competencies

Attention to detail and audit accuracy
Data analysis and trend identification
Knowledge of person-centered and outcome-based services
Ability to manage multiple priorities and audits simultaneously
Strong collaboration and relationship-building skills
Professional communication and presentation skills

Performance Expectations

Success in this role is demonstrated by:

Timely completion of audits and certification readiness activities
Measurable improvements in compliance and service quality
Effective collaboration with program leadership
Ongoing certification readiness across all CBDS and employment programs
Meaningful contributions to continuous quality improvement initiatives

Language & Communication Skills

Fluent in English, with the ability to read, analyze, and interpret reports, clinical data, policies, and other professional documentation.
Strong ability to write professional reports, progress notes, correspondence, and other clinical documentation.
Capacity to effectively communicate with individuals using various communication methods.

Physical Demands

Ability to stand, walk, sit, stoop, kneel, crouch, and crawl as required.
Frequent lifting of up to 25 pounds and occasional lifting of up to 100 pounds to assist with personal care activities and crisis interventions.
Adequate vision, including close, distance, and peripheral vision, necessary for monitoring, observation, and maintaining safety.
Ability to travel between program locations and participate in on-site meetings, trainings, and emergency response activities as needed.

Reasoning Ability

Ability to follow detailed written and oral instructions.
Ability to exercise sound clinical judgment in complex situations.
Ability to analyze information, identify solutions, and implement appropriate interventions while maintaining compliance with regulatory and organizational standards.
Ability to balance multiple priorities and make timely decisions in a fast-paced environment.

Apply Now

Refine Your Search

service associate jobs in dedham, ma

Quality Assurance Associate - Day & Employment

Recertification Specialist

Front Desk Receptionist

Cannabis Transporter - Delivery Driver

$27.00/hour Concierge Associate, Full-Time and Part-Time

Cashier - Full Time

Front Desk and Operations Associate

Retail Associate - Legacy Place

Inventory Associate - Legacy Place

Warehouse Associate

Cashier

Receiving and Stock Associate

Mobile Specimen Collector

Front Desk Clerk

Receptionist Full-Time Day

Retail Store Associate

Hospitality Associate

Stock Associate-ANN

Cashier - Part Time

Night Crew Stocker

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