Top 9 Hotel operations manager Jobs in Dedham Ma

Hotel Operations Manager
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- Basic math
- Mid-level
Quick Apply
Operations Supervisor
Marriott International, Inc —Boston, MA
- $33.19 - $34.97 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Operations Manager
Meyer Jabara Hotels —Boston, MA
- Weekends as needed
- Mid-level
- 3 years
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Operations Manager
Residence Inn Franklin —Franklin, MA
- $55,000 - $70,000 a year
- Nights as needed
- Inventory management
- Word processing
- Mid-level
6d
Rooms Operations Manager - Front Desk, Renaissance Seaport
Marriott International, Inc —Boston, MA
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Assistant Manager - Room Operations (Front Office) Marriott Long Wharf
Marriott International, Inc —Boston, MA
- $28.35 - $31.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
9d
Hotel Operations Supervisor - Residence Inn Boston Concord
Colwen Management Inc —Concord, MA
- $20 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for hotel operations manager jobs.

Senior Director of Premium Services - Fenway Park
Aramark —Boston, MA
Bachelor's degree in Hospitality Management, Business Administration, or related field. Experience driving operational improvements and implementing best…
$140,000 - $145,000 a year
1d
Director of Operations
Courtyard Boston Downtown/North Station —Boston, MA
Reporting directly to the General Manager the Director of Operations will hold accountability for instilling quality service prior to and throughout a guests…
$100,000 - $120,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Operations Manager
Courtyard by Marriott Dublin —Dublin, OH
Lead and supervise daily hotel operations, including sales management, inventory control, and cash handling procedures.
$53,874.33 - $64,880.92 a year
Quick Apply
11d
Hotel Operations Supervisor
Courtyard by Marriott - New Albany, Ohio —New Albany, OH
As our Hotel Operations Supervisor, you’ll oversee The Bistro, Guest Services, and Housekeeping, driving excellence, safety, and efficiency across the property.
$17 - $19 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for hotel operations manager in dedham ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel operations manager jobs near dedham ma

Operations Manager jobs in Boston, MA

Operations Manager jobs in Franklin, MA

Operations Supervisor jobs in Boston, MA

Remote Operations Manager jobs in Texas

Global Security Operations Center jobs in Phoenix, AZ

Operations Manager jobs in Jackson, TN

Security Manager jobs in North Carolina

Operations Manager jobs in Herriman, UT

Operations Manager jobs in Ontario, CA

Operations Manager jobs in Grand Rapids, MI

Practice Manager jobs in Pittsburgh, PA

Operations Manager jobs in Phoenix, AZ

Operations Manager jobs in Asheville, NC

Investment Operations jobs in New York, NY

Operations Manager jobs in Wisconsin

Operations Manager jobs in Canton, OH

Network Operations Center jobs in California

Entry Level Operations jobs in California

Emergency Room Technician jobs in San Antonio, TX

Hotel Operations Supervisor jobs in Medford, MA

Hotel Operations Manager

Hilton Garden Inn Boston/Logan
Boston, MA

Quick Apply

Job Details

Qualifications

Accounting systems
Customer communication
Microsoft Excel
Operator switchboards
Emergency plan implementation for disaster response
Copy machines
Basic math
Word embeddings
Windows
High school diploma or GED
Fax machines
Conflict management
Data entry
Hotel emergency procedures
Telephone systems
Productivity software
Faxing

Full Job Description

Description:

POSITION SUMMARY:

The Operations Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management to guest relations with a strong emphasis on F&B operations. The Operations Manager is an ambassador for the hotel and provides leadership and strategic planning to all departments in support of our service culture, maximized operational performance and guest satisfaction.

ESSENTIAL FUNCTIONS:

Assist with Front Desk coverage when needed due to staff unavailability (call outs, time off requests, staff shortage).
Assists the operations of all departments including scheduling, staff relations, meetings, and communication.
Responsible for guest satisfaction, assessing meals served for product quality, and ensuring staffs ‘compliance with health, safety, food handling, and hygiene standards.
Responsible for training programs completion and team coaching.
Responsible for superior guest service and guest satisfaction as measured through SALT surveys and online review sites.
Responsible for the success of special projects and promotions as they relate to the various hotel departments.
Coordinate all special guest programs, amenities, arrangements, etc. between all departments (Sales, Front Desk, F&B, Housekeeping, and Shuttle Service), to ensure flawless execution of guest expectations.
Ensure follow through on all issues and discrepancies as pertaining to Guest Services.
Direct departmental meetings as needed.
Uphold and enforce key control standards.
Complete and print all required daily/weekly/monthly reports, records, and logs, as needed.
Assist with administrative tasks pertaining to the various hotel departments.
Serve as Manager On Duty.
Confer with GM and department heads to review activity, operating & sales reports.
Perform daily and weekly property inspections.
Respond to all guest and employee emergencies.
Responsible for administering corrective action to associates when needed; consulting with the General Manger prior to formal Disciplinary documents being issued.
Attend mandatory meetings and hotel functions.
Comply with and enforce all company standards and policies, as established in the employee handbook.
Lead Huddles/stand up activities
Resolve Frequent Stay Program point stay discrepancies.
Respond to Customer Care/Guest Voice Alerts - complaint resolution.
Organize Employee Appreciation Events/Celebrations
Other duties as required.

Financial & Accounting Responsibilities

Assist with Accounts Payable as directed, this includes processing Invoices and M3 Duties as directed by the General Manager
Maintain records of financial transactions reported by various departments.
Balance all cash, check, credit card and ledger accounts per proper protocol.
Accountable for maintaining banks and/or cash drawers in the F&B area.
Other duties as assigned by the General Manager

SUPERVISORY RESPONSIBILITIES:

Responsible for recruiting, hire, train, schedule and supervise F&B department personnel, ensuring the department is appropriately staffed in accordance with Company SOP.
Must possess strong communication skills and demonstrate leadership abilities.
Must exercise discretion, finesse and good judgment in handling issues that arise during the course of business.
Able to proficiently handle multiple simultaneous demands.

EQUIPMENT TO BE USED:

Office Equipment
Hotel and Financial computers and software.

Requirements:

EDUCATION REQUIRED:

High School diploma.
College degree preferred.

EXPERIENCE REQUIRED:

1-3 years related experience and/or training.
Equivalent combination of education and experience.

SKILLS, AND CAPABILITIES REQUIRED:

Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel.
Experience with hospitality industry software required.
Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
Must possess strong organization and time management skills.
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
Ability to effectively communicate information and respond to questions from groups of managers, coworkers, vendors and guests.
Supervisory experience in customer service setting a plus.

TYPICAL PHYSICAL DEMANDS:

Able to stand for periods which may extend beyond 8 hours daily.
Able to use computer software and telephone switchboard.
Be aware and able to enforce all emergency and safety procedures. This position is a member of the hotel’s emergency response team.
Lift and carry up to 30 lbs.

TYPICAL MENTAL DEMANDS:

Reading and entering data into computer software program.
Must be detail-oriented, customer-focused and able to multi-task.
Must be able to use sound judgment in decision making which have significant financial and legal implications on the business.
Must be able to act in a leadership capacity during emergency situations including hotel evacuations and life-threatening instances.
The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability.
The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.
The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form.
Must possess conflict resolution skills.

WORKING CONDITIONS:

Employees are expected to comply with existing safety procedures.
The ability to work in close proximity with others comfortably, while multitasking in a fast-paced environment.
Hospitality environment requires polite, professional conduct and communication at all times.
Requires professional dress and appearance as required by Hilton and First Bristol standards.
Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed to meet the demands of the hotel.

Quick Apply

Refine Your Search

hotel operations manager jobs in dedham ma

Hotel Operations Manager

Operations Supervisor

Operations Manager

Operations Manager

Rooms Operations Manager - Front Desk, Renaissance Seaport

Assistant Manager - Room Operations (Front Office) Marriott Long Wharf

Hotel Operations Supervisor - Residence Inn Boston Concord

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for hotel operations manager in dedham ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected