Top 52 Technical support specialist Jobs in Deer Park Tx

Technical Support Specialist - Remote
Steer —Houston, TX
- $60,000 a year
- Remote
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
17h
IT Support Specialist
Hermann Services —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
7d
IT Support Specialist
YAMATO EQUIPMENT LLC —Baytown, TX
- From $20 an hour
- Full-time
- Background check
- Experience equivalent to degree accepted
- In-person
- Paid time off
Quick Apply
3d
IT Specialist
Virtuas —Houston, TX
- Hybrid work
- Computer skills
- Communication skills
- Entry level
- Profit sharing
- Paid holidays
Quick Apply
Technical Support Specialist – T1
AUTOSOL —Houston, TX
- Full-time
- Classroom
- Customer service
- Bachelor of Science
- Profit sharing
- Health insurance
Technical Training Specialist
NOV Inc. —Houston, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
IT Support Specialist
Hermann Forwarding —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
7d
Service Desk Support Specialist
Viridien —Houston, TX
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Analysis skills
IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Houston, TX
- Weekends as needed
- Writing skills
- Research
- Office
Quick Apply
IT Support Specialist
Comfort Systems USA (Corporate) —Houston, TX
- Full-time
- Google Workspace
- Mid-level
- Office
Computer Support Specialist
E-Logic INC —Houston, TX
- Full-time
- Customer service
- Mid-level
- SharePoint
Quick Apply
End User Support Specialist II
Stewart Title Guaranty Company —Houston, TX
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
IT Support Specialist
Gulf Winds International Inc. —Houston, TX
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Communication skills
Quick Apply
14d
IT Onsite Support Specialist
Keller North America, Inc. —Houston, TX
- $54,000 - $57,500 a year
- Azure
- Mid-level
- Office
- Paid holidays
- Health insurance
1d
IT Support Specialist
Persona AI Inc —Houston, TX
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Paid time off
IT Support Specialist
Magnificat Houses, Inc. —Houston, TX
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Support Desk Specialist
XPERTECHS —Bellaire, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
IT Specialist (Houston, TX)
Fish & Richardson —Houston, TX
- On call
- Mid-level
- Windows
- Microsoft Office
- Profit sharing
- Health insurance
IT Services Specialist II
Occidental Petroleum Corporation —Houston, TX
- Weekends as needed
- Computer Science
- Mid-level
- Windows
8d
Part-Time Technical Support Specialist
PartWerks —Humble, TX
- $20 - $35 an hour
- Part-time
- English
- Warehouse
- Experience equivalent to degree accepted
Quick Apply
10d

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technical support specialist jobs near deer park tx

Technical Support Specialist - Remote

Steer -
Houston, TX

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Job Details

$60,000 a year
17 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance

Qualifications

Post-sales product instruction
Customer communication
Software implementation
Employee relationship building
User training (technical support)
Managing clients in a customer support role
Customer support ticket management
Software testing
Customer information system software
Sales automation technologies
Stakeholder relationship building
Ticketing system technical support

Full Job Description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About The Role

As a Technical Support Associate, you'll be part of a growing team responsible for supporting a digital experience offering for our customers. Your mission is to deliver amazing customer experiences. We are the go-to team for both our internal and external stakeholders. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client's experience is aligned with their business needs and delivers value from day one. You'll be one of the members of our technical support team, helping define the playbook and set the tone for how we bring solutions to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.

You Will:

Own technical support for customers
Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
Own Level 1 support resolutions.
Own Level 2+ ticket creation and internal triage.
Set up, transfer, troubleshoot phone number ownership.
Maintain data connection stability.
Own product retraining
Maintain up-to-date documentation on procedures and solutions.
Provide feedback internally on user experience, improvements or feature requests.
Evaluate system potential through assessing compatibility of new programs with existing programs.
Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
Troubleshoot technical issues and coordinate timely updates to live configurations as needed
Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

You Are:

Someone with strong communication skills who can follow a customer's narrative, understand their point of view, and explain solutions clearly.
Curious by nature and motivated to understand how things work.
Customer-first in your approach, showing empathy, clarity, and patience.
Proactive, resourceful, and ownership-driven — you anticipate needs, take initiative, and follow through.
Comfortable building relationships with people across different teams and functions.
Organized and able to manage multiple tasks or threads at the same time.

You Have

Must-Have:

2+ years of experience in technical support, onboarding, implementation, or progressive customer service, ideally in a SaaS or digital tools environment.
Experience troubleshooting, testing, and training customers across multiple products or features.
Experience owning support targets such as ticket completion, response times, or resolution metrics.
Experience configuring or managing a client-facing product or tool, such as a templated platform, dashboard, or embedded experience.
Experience using a CRM, preferably HubSpot or Salesforce.

Nice-to-Have:

Experience working directly with APIs, including basic understanding of how data moves between systems.
Experience in the automotive industry or with auto repair shop management tools.
Experience working with VoIP or telephony systems.
Prior success in a remote work environment.
Direct SaaS or startup experience.
Highly polished professional communication skills.

Interview Process

Initial Screen - 20min

Wonderlic Assessment

Hiring Manager Interview - 30min

Executive Interview - 30min
Problem Solving Exercise - 1hr

Salary : 60,000 USD

We Offer

100% remote work environment
Medical, Dental and Vision insurance within 30 days
100% employer-paid medical insurance
Equity package
Flexible PTO with 15 days minimum
Generous Parental Leave
FSA and HSA options
401(k)
Learning Stipend
WFH Equipment
Chance to work with the latest technology
A collaborative, high ownership culture
Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.

We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

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technical support specialist jobs in deer park tx

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