Top 8 Helpdesk specialist Jobs in Deerfield, Il

Desktop Support Specialist - Entry Level
SDI Presence —Chicago, IL
- $21.15 - $24.04 an hour
- Weekends as needed
- Background check
- Data analysis skills
- In-person
- Wellness program
- Disability insurance
Quick Apply
7d
IT Helpdesk Support Specialist
New World Van Lines —Chicago, IL
- Full-time
- Entry level
Quick Apply
IT and Security Support Specialist
Boler —Schaumburg, IL
- $60,000 - $75,000 a year
- Computer science
- Microsoft Excel
- Computer Science
- Wellness program
- Disability insurance
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12d
Level 1 Technical Support Specialist, Managed Print Services
POSRG —Wauconda, IL
- $40,000 - $60,000 a year
- Ability to climb stairs
- High school diploma or GED
- Communication skills
Quick Apply
IT Support Specialist
Polymer Concepts Technologies, Inc —Elgin, IL
- $32.69 - $36.06 an hour
- Full-time
- Computer science
- Computer Science
- ERP systems
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IT Technical Support Specialist, Senior
Lawson Products —Chicago, IL
- $73,400 - $88,040 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Paid holidays
- Health insurance
4d
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
IT Systems Specialist
Nan McKay & Associates —Chicago, IL
- $20 an hour
- Full-time
- Writing skills
- Research
- Mid-level
Quick Apply
5d

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Desktop Support Specialist - Entry Level

SDI Presence -
Chicago, IL

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Job Details

Full-time
$21.15 - $24.04 an hour
7 days ago

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Technical documentation
Application deployment
Software installation
Desktop (troubleshooting support)
Desktop administration

Full Job Description

Company

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.

Summary
The Entry Level Desktop Support Specialist is responsible for ensuring workstations and peripherals are set up with the correct software and configurations. The position will require hands-on experience with imaging, deploying machines, and troubleshooting. It is important that this person is organized and should have the ability to work both independently and as a team member. Actual computer work can vary from troubleshooting (hardware/software), rebuilds, new builds, and helping with level one network issues.
This position will report to the Senior Desktop Lead.

SDI Presence Offers:

An hourly range: $21.15 - $24.04/hour
Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Provide first line technical support for the customers for both software and hardware problems
Ability to install and connect workstations and peripherals
Assist in deploying workstations throughout the airport (when needed)
Troubleshoot any issues that may come up related to deploying new workstations
Learn custom software for workstation deployment and troubleshooting
Perform daily monitoring, administration and operational functions of the environment
Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)
Documentation of Procedures for system environment (ensure that all documentation is accurate and up to date)
Document issue resolution using the helpdesk ticketing system
Submit Request for Change forms when needed.
Maintain excellent communication with all end users and other members of the technology department
Assist other team members in executing various project tasks
Work with hardware break/fix vendor as needed
Execute other assigned tasks as delegated by the Customer, Senior Desktop Team Lead
Stay updated through professional training using internal and external resources toward certification.

Requirements

6+ months of experience setting up and disconnecting workstations or an interest in pursuing a career within IT
Understanding of various application installation and configuration
Strong documentation and communication skills
Ability to multitask
Able to pass a standard background check
Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.
Analytical thinking with ability to detect and resolve issues quickly
Attention to detail, ensures accurate information and documentation
Great verbal and written communication skills
Has the ability to work on site at both Chicago’s International Airports (O’Hare and Midway)
Ability to work various shift schedules, including overnight, weekend, and holiday coverage, based on business needs.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Quick Apply

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helpdesk specialist jobs in deerfield, il

Desktop Support Specialist - Entry Level

IT Helpdesk Support Specialist

IT and Security Support Specialist

Level 1 Technical Support Specialist, Managed Print Services

IT Support Specialist

IT Technical Support Specialist, Senior

Senior IT Specialist

IT Systems Specialist

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