Top 1486 Department supervisor Jobs in Deerfield Beach, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Administrative Supervisor (HOPWA Program Administrator)
City of Fort Lauderdale, FL —Fort Lauderdale, FL
- $69,302.27 - $107,424.51 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Director of Facilities Management
HCA Florida Northwest Hospital —Margate, FL
- Full-time
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Supervisor 3pm - 11pm
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply
RN Supervisor 11pm to 7:30am Weekends ONLY
Fort Lauderdale Health and Rehabilitation Center —Fort Lauderdale, FL
- Weekends only
- Background check
- Nursing
- Skilled nursing facility
- Health insurance
- Paid time off
Quick Apply
Outreach Therapist - Child and Family Focused
Women In Distress of Broward County, Inc. —Deerfield Beach, FL
- $28 an hour
- Multiple hires
- Background check
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Outreach Adult Advocate (Preferred English/Spanish)
Women In Distress of Broward County, Inc. —Pompano Beach, FL
- $19 an hour
- Full-time
- Microsoft Word
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Pool Nursing House Supervisor, Nursing Resource Services. Bethesda West, Per Diem,8P-8:30A
Baptist Health South Florida —Boynton Beach, FL
- $50 an hour
- Per diem
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Economic Justice Advocate
Women In Distress of Broward County, Inc. —Pompano Beach, FL
- $19 an hour
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Excel
- Relocation assistance
- Health insurance
Quick Apply
CNC Machinist - Operations Technician (2nd shift)
Woodward, Inc. —Deerfield Beach, FL
- $21.15 - $27.40 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Data entry
- Paid parental leave
- AD&D insurance
Quick Apply
Physical Therapist Home Health
Brooks Rehabilitation —Florida
- Part-time
- BLS Certification
- Physical & Rehabilitation Medicine
- Mid-level
- Travel reimbursement
- Continuing education credits
Quick Apply
Sales Manager (Real Estate)
BHHS Florida Realty —Fort Lauderdale, FL
- 6 years
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Operations Hauling Supervisor
Panzarella Waste & Recycling Services —Fort Lauderdale, FL
- Full-time
- CDL B
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Managing Broker
Confidential —Fort Lauderdale, FL
- $70,000 - $75,000 a year
- Urgently hiring
- 6 years
- Management
- Writing skills
- Health savings account
- Health insurance
Quick Apply
CNC Machinist/Operations Technician (1st shift)
Woodward, Inc. —Deerfield Beach, FL
- $21.15 - $27.40 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Data entry
- Paid parental leave
- AD&D insurance
Quick Apply
Nurse Supervisor, 3rd shift
Caron Treatment Centers —Delray Beach, FL
- Full-time
- CPR Certification
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Laboratory Supervisor - Blood Bank - FT - Evenings - $20K Sign on Bonus - MRH
Memorial Healthcare System —Hollywood, FL
- Full-time
- Customer service
- 5 years
- Mid-level
10d
National Account Coordinator
UNIVERSAL WASTE —Lauderdale-by-the-Sea, FL
- $60,000 - $70,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus
Baptist Health South Florida —Boynton Beach, FL
- $46.02 - $61.21 an hour
- Nursing
- RN License
- PALS Certification
- Wellness program
- Health insurance
Nursing Director
Sevita —Lantana, FL
- $74,880 a year
- Full-time
- Nursing
- RN License
- 3 years

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

department supervisor jobs in deerfield beach, fl

Remote Contact Center Supervisor

Administrative Supervisor (HOPWA Program Administrator)

Director of Facilities Management

RN Supervisor 3pm - 11pm

RN Supervisor 11pm to 7:30am Weekends ONLY

Outreach Therapist - Child and Family Focused

Outreach Adult Advocate (Preferred English/Spanish)

Pool Nursing House Supervisor, Nursing Resource Services. Bethesda West, Per Diem,8P-8:30A

Economic Justice Advocate

CNC Machinist - Operations Technician (2nd shift)

Physical Therapist Home Health

Sales Manager (Real Estate)

Operations Hauling Supervisor

Managing Broker

CNC Machinist/Operations Technician (1st shift)

Nurse Supervisor, 3rd shift

Laboratory Supervisor - Blood Bank - FT - Evenings - $20K Sign on Bonus - MRH

National Account Coordinator

Patient Care Nurse Supervisor, Emergency Department, $20,000 Bonus

Nursing Director

I want to receive the latest job alert for department supervisor in deerfield beach, fl

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