Top 7 Quality assurance analyst Jobs in Deerfield Beach, Fl

Analyst - Quality Assurance
Hard Rock Digital —Hollywood, FL
- Full-time
- Hybrid work
- Sales
- Mid-level
- Continuous improvement
- Employee discount
- Opportunities for advancement
Quick Apply
Quality Assurance Analysts
APPS CONSULTANTS —Hollywood, FL
- Multiple hires
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quality Assurance Analyst- Operations
Regional One Inc —Deerfield Beach, FL
- Mid-level
- Analysis skills
- Training & development
Quick Apply
ERP Testing & Billing Analyst (Temporary)
Cross Country Healthcare —Boca Raton, FL
- $31 - $36 an hour
- Full-time
- Remote
- Oracle
- Research
- Mid-level
- Wellness program
- Disability insurance
Quick Apply
Senior Configuration Analyst
Complete Turbine Services —Coral Springs, FL
- Microsoft Office
- 3 years
- Analysis skills
Quick Apply
Senior Product Safety Assurance Analyst - Perishables, Product Safety Assurance Team, Worldwide Grocery Stores (WWGS), Whole Foods Market NA
Amazon.com Services LLC —Fort Lauderdale, FL
- $121,200 - $185,000 a year
- Full-time
- Customer service
- 5 years
- Office
- AD&D insurance
- Relocation assistance

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Quality Analyst - Financial Crimes
Klarna Bank AB —Columbus, OH
Genuine enthusiasm for tech and AI — you are comfortable adopting new tools, automating manual steps, and using AI-assisted analysis to work smarter across case…
$77,539 - $110,884 a year
3d
QA Testing Analyst
Huntington Bank —Columbus, OH
Bachelor's degree in a technology-related, field specialized training, or equivalent work experience. Recruiting agencies must have a valid, written and fully…

I want to receive the latest job alert for quality assurance analyst in deerfield beach, fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance analyst jobs near deerfield beach, fl

Quality Assurance Analyst jobs in Hollywood, FL

Billing Analyst jobs in Boca Raton, FL

Quality Assurance Analyst jobs in Deerfield Beach, FL

Configuration Analyst jobs in Atlanta, GA

Configuration Analyst jobs in Huntsville, AL

Facets Configuration jobs in Remote

Configuration Analyst jobs in Washington, DC

Configuration Analyst jobs in Meridian, ID

Cybersecurity Analyst jobs in Hampton, VA

Security Analyst jobs in Boston, MA

Quality Assurance jobs in Michigan

Quality Assurance Analyst jobs in Fort Worth, TX

Quality Assurance Analyst jobs in Columbia, MD

Quality Assurance Analyst jobs in Mchenry, IL

Quality Improvement Nurse jobs in Seattle, WA

Clinical Quality Assurance jobs in Seattle, WA

Quality Assurance Analyst jobs in Hartford, CT

Remote Medical Coding Billing jobs in Portland, OR

Billing Analyst jobs in St. Louis, MO

Billing Analyst jobs in Marietta, GA

Analyst - Quality Assurance

Hard Rock Digital -
Hollywood, FL

Quick Apply

Job Details

Full-time

Benefits

Employee discount
Opportunities for advancement

Qualifications

Optimizing workflow processes
Sales
Casino experience
Transcription quality control
Customer satisfaction tracking
Performance Reporting
Performance feedback (performance evaluation method)
Mid-level
Quality reports
Quality control data reporting
Compliance monitoring
Quality assurance audits
Professional development support
Continuous improvement
Task prioritization
Team training
Sales coaching
Customer engagement
Quality improvement
Call monitoring
Casino compliance and regulation
Management reporting
Quality audits
Quality control communication
1 year
Customer satisfaction improvement

Full Job Description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What's the position?

Our Quality Assurance Analyst sits within our Customer Operations team, reporting to the Quality Assurance Manager.

As a Quality Assurance Analyst, you will play a fundamental role in our team by monitoring and evaluating the player and internal contacts conducted by our customer operations team members. By carefully analyzing player interaction, analysts will help drive improvements in service skills such as quality, tone, engagement, compliance, and efficiency.

Analysts will be responsible for reviewing a predetermined number of interactions daily, accurately scoring each, and providing valuable and constructive feedback to our management team to facilitate professional growth, policy enhancement and performance improvement.

Responsibilities:

Actively participate in team calibration sessions to ensure consistency in ratings
Ensure our quality and compliance standards are in line with industry regulations and company policies
Identify and support opportunities for quality and compliance improvement across the team that lead to excellent customer experiences
Meet daily, weekly, and monthly production and quality quota for interaction audits
Provide insight on behaviors, patterns, and quality compliance to management with the intention of improving processes and developing the team members
Proactively collaborate with management to prevent and manage issues as they arise
Objectively support the company, team members, and consumer experience
Coach customer service and sales agents biweekly
Ad Hoc projects as needed
Meet with management to present and discuss quality reports and trends performance
Suggest process improvements to foster an exceptional consumer experience and overall team member satisfaction
Identify and report on areas of opportunity to maximize consumer understanding and awareness during interactions
Report quality scores, trends, and infractions in relation to company and quality standards
Accurately transcribe portions of interactions to provide context and detail for coaching and reporting purposes
Work closely with the Learning and Development team to highlight areas of improvement in training experience or content

What are we looking for?

As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment.
1 year of Quality Assurance and/or compliance experience
Ability to manage multiple priorities
Great attention to detail
Able to manage ambiguity and adapt to change
A collaborative team focused mindset
Customer focus
Strong listening and presentation skills

Desirable Skills & Experience

Excellent communications skills
Critical thinking and problem solving
1 year customer service or sales experience
Experience working in a contact center environment
Experience working in the gaming (sportsbook/casino) industry

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

Competitive pay and benefits
Employee Discounts
Advancement opportunities
Start-up culture backed by a secure, globally recognized brand.
Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).

Quick Apply

Refine Your Search

quality assurance analyst jobs in deerfield beach, fl

Analyst - Quality Assurance

Quality Assurance Analysts

Quality Assurance Analyst- Operations

ERP Testing & Billing Analyst (Temporary)

Senior Configuration Analyst

Senior Product Safety Assurance Analyst - Perishables, Product Safety Assurance Team, Worldwide Grocery Stores (WWGS), Whole Foods Market NA

Explore jobs in cities nearby

I want to receive the latest job alert for quality assurance analyst in deerfield beach, fl

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected