Position Summary:
We are looking for a sharp, proactive Route Operations Manager to oversee and coordinate all daily field operations. This role is critical to ensuring routes run smoothly, on time, and with full communication across all teams. You will manage route schedules, handle field issues in real-time, and be the go-to problem solver for operational challenges.
Key Responsibilities:
- Manage and Monitor Daily Routes:
Oversee all active field routes to ensure they are running on schedule, efficiently, and according to company standards.
- Troubleshoot in the Field:
Respond quickly to route or personnel issues, reassigning resources and resolving conflicts as needed to minimize service disruptions.
- Coordinate Communication:
Ensure all field staff know their assigned routes, team members, and points of contact each day.
- Maintain Route Schedules:
Build and maintain daily, weekly, and monthly route schedules. Adjust as needed for absences, delays, or last-minute changes.
- Support and Direct Field Staff:
Serve as the main point of contact for drivers, technicians, or service personnel. Provide guidance, updates, and direction throughout the workday.
- Track Performance and Report Issues:
Monitor route performance, identify bottlenecks or inefficiencies, and suggest or implement improvements.
- Collaborate Across Teams:
Work with dispatch, HR, logistics, and other departments to ensure full coverage and support in the field
Qualifications: Driving Qualifications:
- Prior experience in route management, dispatch, logistics, or field operations required
- Strong organizational and multitasking skills
- Excellent communication and leadership abilities
- Ability to troubleshoot and make decisions quickly under pressure
- Comfortable with scheduling software, GPS/route tracking tools, and basic office programs
- Knowledge of local geography and traffic patterns is a plus
- Must be reliable, proactive, and able to work independently and as part of a team
- Must have a valid Driver's License, clean driving record.
- Must be at least 21 years of age.
- Must be able to pass a DOT physical and drug screen.
- Lift, push and pull up to 50+ pounds on a regular basis.
- Climb in and out of a box truck, rain or shine you are driving.
- Lift cases of pop, crates of food and totes full of snack items in and out of the back of your truck a well as a collapsible dolly.
Work Environment & Expectations:
- This role may require early start times or availability during off-hours for emergencies or last-minute adjustments
- Combination of routing and field oversight
- On site location training and consistent driving as coverage is needed.
Benefits:
- Medical, Dental & Vision Insurance, available on 31st day
- 401K matching program
- $10,000 Life Insurance, no cost to the employee
- 25% discount on selected foods & beverages at HQ
- Phone Allowance of $40 per month
- Paid Training Period
- Paid Lunch
- Paid Vacation
- 8 paid Holidays
Hours:
Start time varies between 1:00 AM and 4:00 AM
Average of 45-50 hours a week
