Top 224 Customer service Jobs in Dekalb, Il

Customer Service Representative-2+ YRS.
Polar Tech Industries —Genoa, IL
- $17 - $19 an hour
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid training
- Health insurance
Quick Apply
FT CSR/Teller, Rochelle
First State Bank —Rochelle, IL
- $16.00 - $19.50 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Wellness program
- AD&D insurance
Quick Apply
Dental Assistant / Front Desk
Bay Hill Dental —Huntley, IL
- $20 - $23 an hour
- Part-time
- Dental office
- In-person
- Entry level
Quick Apply
Guest services Agent for Boutique Hotel
The Montcler Hotel, Redberri Luxury Collection —Sandwich, IL
- $15.50 - $17.00 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Paid time off
- Employee discount
Quick Apply
Customer Service Representative
Casco Industries, Inc. —South Elgin, IL
- From $21 an hour
- Full-time
- Computer literacy
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Red Roof Inn & Suites Dekalb —DeKalb, IL
- $15 an hour
- Part-time
- Hotel
- Entry level
- Commuter assistance
- 401(k) matching
Quick Apply
Front Desk/Receptionist
Braden Counseling Center —Sycamore, IL
- $18.50 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
8d
Customer Service Representative
Seymour of Sycamore —Sycamore, IL
- $15 - $20 an hour
- Full-time
- Office
- Data entry
- In-person
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative
Old National Bank —Sycamore, IL
- $17.00 - $27.50 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Customer Service Rep(02730)
Domino's Franchise —DeKalb, IL
- From $15 an hour
- Full-time
- Quick service & fast food restaurant
- Typing
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Service Associate - Temporary
Walgreens —DeKalb, IL
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Customer Service Associate I
Dollar Tree —DeKalb, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Appointment Scheduler
McGrath Honda Elgin —Elgin, IL
- $45,000 - $75,000 a year
- Full-time
- Dealership
- Entry level
Quick Apply
Customer Service Associate I
Family Dollar —Sycamore, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
Circle K —Sycamore, IL
- $15.00 - $15.25 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
13d
Customer Experience Coordinator
Integrity Concrete Coatings —Sycamore, IL
- From $20 an hour
- Temporary
- English
- Office
- Administrative experience
- Paid time off
Quick Apply
Swine Resource Representative
PIPESTONE —DeKalb, IL
- $20 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Representative I
OSG USA —Saint Charles, IL
- $20 - $22 an hour
- Full-time
- Hybrid work
- Word processing
- English
- Office
- Profit sharing
- Wellness program
⭐ Optician / Front Desk & Clinical Support – Optometry Office
DeKalb Optometric —DeKalb, IL
- From $16 an hour
- Part-time
- Background check
- Private practice
- Sales
- 401(k)
- Paid time off
Quick Apply
4d
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance

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Customer Service Representative-2+ YRS.

Polar Tech Industries -
Genoa, IL

Quick Apply

Job Details

Full-time
$17 - $19 an hour

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance
401(k) matching
Referral program

Qualifications

Microsoft Word
Microsoft Outlook
Customer returns handling
High school diploma or GED
Attention to detail
Problem-solving
Data accuracy checks

Full Job Description

About the Job: The Customer Service Representative (CSR) promotes and strengthens the relationship between the Company and existing customers. This position will be the liaison for serving as the inside contact for established accounts including excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The position also involves maintaining a professional, friendly manner while processing sales orders to meet accuracy standards and follow all company policies and procedures.

Duties and Responsibilities:

Identify and assess customer’s needs to achieve satisfaction including questions, concerns, and requests about products
Identify and assess customer inquiries for new or existing purchase orders, sales orders or shipments
Process sales orders accurately for incoming purchase orders via phone, email and/or fax
Check customer credit status
Follow customer’s specific requests for processing, products, shipping, etc. (found in customer notes)
Process sales orders accurately for incoming purchase orders via phone, email and/or fax
Verify accuracy and check to ensure that appropriate changes were made to resolve customers' problems
Freight orders with brokers and local carriers
Confirm all orders via email with customers or by phone when specifically requested by customer
Identify and assess customer’s needs including questions, concerns, problems such as damages, lost shipments, pricing disputes, and freight concerns
Investigate order issues and determine cause
Resolve order issues by processing credits, debits, product replacements as needed, returns and claims with carriers as required
Confirm all order resolutions via email with customers or by phone when specifically requested by customer.
Attempt to persuade customer to reconsider cancellation
Handle changes in policies or renewals
Professionally assist other departments, such as sales, shipping, or accounting as necessary
Preserve customer relationship by maintaining composure throughout order support process and diligently solving problems to customer and company satisfaction
Perform any other job duties as necessary

Skills and Competencies:

Excellent communication and presentation skills and can effectively communicate both written and verbally
Manage high volume of incoming calls and emails
Have a pleasant phone manner and ability to quickly and courteously identify and meet customer needs
Attention to Detail - being careful about detail and thorough in completing work tasks
Dependability - being reliable, responsible, and dependable and fulfill obligations
Ability to multi-task, prioritize and manage time effectively
Must have a high degree of accuracy
Must be able to problem solve
Meet deadlines and work well in a fast paced, high-growth office environment
Must be able to follow written and verbal instructions and be able to retain and carry out multiple work assignments
Knowledgeable with Word, Excel and Outlook; Sage100 and CRM experience preferred
Being pleasant with others on the job and displaying a good-natured, cooperative attitude
Must be adaptable to a changing work environment, competing demands and able to deal with frequent change, delays or unexpected events
Ability and initiative to work independently
Works under minimal supervision in accordance with established practices and policies and reports to the Customer Service Supervisor

Minimum Education and Qualifications: High School Diploma or equivalent (GED) required. (2) years previous CSR experience preferred.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance

Experience:

Relevant: 2 years (Required)
Recent Computer: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in dekalb, il

Customer Service Representative-2+ YRS.

FT CSR/Teller, Rochelle

Dental Assistant / Front Desk

Guest services Agent for Boutique Hotel

Customer Service Representative

Guest Service Agent

Front Desk/Receptionist

Customer Service Representative

Client Service Representative

Customer Service Rep(02730)

Customer Service Associate - Temporary

Customer Service Associate I

Appointment Scheduler

Customer Service Associate I

Customer Service Representative

Customer Experience Coordinator

Swine Resource Representative

Customer Success Representative I

⭐ Optician / Front Desk & Clinical Support – Optometry Office

Customer Support Supervisor

I want to receive the latest job alert for customer service in dekalb, il

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