Top 9 Customer support supervisor Jobs in Dekalb, Il

Customer Service & Administrative Supervisor
Crafco —DeKalb, IL
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Profit sharing
- Disability insurance
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Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Complaint Handling Manager
Sonova —Aurora, IL
- $78,000 - $97,000 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Client Experience Manager
Bare All Beauty Bar —Geneva, IL
- $22 - $28 an hour
- Full-time
- Management
- Mid-level
- Continuous improvement
- Paid time off
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Customer Service Supervisor
PetSuites —Saint Charles, IL
- $16 - $17 an hour
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
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customer support supervisor jobs near dekalb, il

Customer Service & Administrative Supervisor

Crafco -
DeKalb, IL

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Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
401(k) matching
Life insurance

Qualifications

Confidential information handling
Team member evaluation
Microsoft Excel
Performance feedback (performance evaluation method)
High school diploma or GED
Hiring
Team training
Sales management systems proficiency
Recruiting
Interviewing
Productivity software
Staffing management

Full Job Description

Crafco, Inc. is seeking a Customer Service & Administrative Supervisor at our DeKalb, IL Sealant Plant.

This position offers a competitive hourly rate with an excellent benefits package including Profit Sharing, Matching 401(k), Health, Life, Disability, Dental, Holiday, Personal, Sick Time, Maternity Leave and Tuition Assistance.

Specific Duties:

Proper use of companies ERP system, raw material ordering, purchase orders, production reporting and costing.
Oversee the taking and order entry for Roofing and Sealant customers
Scheduling of production for Roofing customers to meet customer orders.
Work closely with production personnel to maximize the schedule and ensure that customer delivery needs are met.
Coordinate and supervise shipping and receiving functions safely and according to directions from Plant Manager and per company policies.
Ensure that the office is staffed with appropriately qualified and trained personnel.
Maintain good relationships with sales, customers and production areas.
Management of inventory and cycle counts
Review and recommend continuous improvement processes for handling of products, shipping, and receiving methods.
Assure all shipments of products to customers have the correct product, part number, lot number, destination, timing, etc.
Analyze shipments to ensure the best utilization of equipment and most cost-effective methods of handling, based on terms of sales order.
Understand overall plant operations and establish good, positive work relationships with other departments
This position requires the ability to communicate well with customers and other departments.
Ensure all equipment assigned to the Shipping Department is maintained in clean, safe and sound mechanical condition. Notify Maintenance Supervisor or Plant Manager of any deficiencies in a timely manner for maintenance, as needed.
Responsible for the accuracy, organization, and safe and proper storage of product inventory and finished products prior to shipping.
Answer customer questions about material availability, current orders, shipments, billing and freight rates for orders.
Take new orders from customers via fax, phone, mail or e-mail. Match appropriate quote to order, calculate any additional charges for the order (freight, taxes etc.). Assign sales order numbers and enter the order information to the computer system.
Deal with customer concerns and problems related to orders, return goods, shipments etc. and ensure that the appropriate steps are taken to resolve these concerns within the parameters of company policy.
Keep customers updated on current order status and any issues which may affect their deliveries.
Actively contact customers to verify order status/needs prior to actual production of material and shipment of material.
Contact customers to encourage communication of orders – anticipate customer needs.
Estimate and quote freight rates for customer orders.
Maintain accurate files for orders, quotes and invoices.
Communicate with sales representatives as necessary regarding orders.
Manage the scheduling function for the bulk roofing products to provide customers with products which have been ordered within the requested time consistent with plant capabilities.
Understand the operating characteristics, production capabilities, quality control and shipping procedures for bulk materials.
Oversee the scheduling of inbound asphalt and/or oil trucks to coordinate these with outbound bulk shipments.
Other duties as assigned by supervisor.

Qualifications:

High School Diploma or GED
Minimum 3 years' experience performing related job duties (interviewing, hiring, training and conducting performance reviews)
Minimum 3 years' experience related to Customer Service Experience
Minimum 3 years' experience shipping and receiving supervision in manufacturing, warehouse, or similar field.
Working knowledge of ERP system, Microsoft Office Suite, Excel, Power Point, Quote Works. SAP experience a plus.
Candidate must be accurate, have excellent time-management skills, team oriented, sensitive to confidential information, and be professional with regards to communication, maintaining a broad scope of internal and external relationships.
Must be able to meet the physical requirements of the role such as standing for long periods of time, bending, and/or lifting. May work in adverse conditions such as loud sounds, hot/cold temperatures when outdoors, etc. Ability to safely lift 50 lbs.
Quality certifications, Lean, Six Sigma, and/or Continuous Improvement backgrounds are preferred, and candidates with these attributes will have higher consideration.

About Crafco, Inc.:

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:

www.crafco.com

https://ergon.com/sustainability

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customer support supervisor jobs in dekalb, il

Customer Service & Administrative Supervisor

Customer Support Supervisor

Complaint Handling Manager

Client Experience Manager

Customer Service Supervisor

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