The Operations Specialist is responsible for supporting the day-to-day operational functions at Prairie Community Bank. This role ensures the seamless processing of transactions, maintains compliance with banking regulations, and provides exceptional customer service to guarantee smooth operations across various banking activities.
Essential Duties and Responsibilities:
The following list outlines the primary responsibilities of the position. Additional duties may be assigned as needed.
Transaction Processing and Reconciliation
· Process and reconcile all cash letter items in a timely and accurate manner.
· Handle and reconcile ACH activity in accordance with bank policy and NACHA rules.
· Process wire transfer requests following established procedures.
· Review and reconcile debit card and ATM activity.
· Process overdraft decisions and perform large item reviews daily.
· Review proof batches, identify discrepancies, and correct rejected items.
· Perform routine reconciliation of internal checking accounts.
Compliance and Regulatory Adherence
· Ensure compliance with OFAC regulations.
· Adhere to all BSA/AML (Bank Secrecy Act/Anti-Money Laundering) policies and procedures relevant to the position.
· Process ACH return files and ensure compliance with the latest rules.
· Conduct regular reviews of mobile deposits, following internal procedures for approval.
· Monitor and process ACH files originated by the bank, ensuring proper handling of returns and NOCs (Notification of Change).
Customer Service and Support
· Respond to customer inquiries regarding online banking, mobile banking, bill pay, and Zelle services.
· Provide assistance with debit card issues and process chargeback research when required.
· Manage customer concerns in a timely, professional, and courteous manner over the phone.
· Assist with customer questions related to transactions, account services, and banking operations.
· Conduct research and resolve customer disputes involving debit cards, ACH transactions, and other banking services.
Internal Operations and Reporting
· Issue loan and deposit notices as part of routine operations.
· Process CD interest payments and IRA distribution checks in accordance with regulations.
· Review and process accounts payable, ensuring accuracy in billing and payments.
· Assist with managing returned mail and the dead letter process.
· Collect, sort, and distribute daily reports to management.
· Manage internal records and storeroom supply activities.
· Oversee the delivery of outgoing mail, including postage application and tracking.
· Maintain accurate entries to both internal and customer accounts as needed.
· Process any necessary corrective actions related to internal or external banking operations.
· Provide assistance in maintaining the bank’s operational systems and processes.
Education and Experience:
High school diploma or general education degree (GED), or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
