Top 14 help desk support Jobs in dekalb il

IT Field Support
Courser —DeKalb, IL
- Full-time
- Azure
- Mid-level
- Windows
- Paid parental leave
- Paid holidays
Infrastructure Administrator I
HR Green —Aurora, IL
- $74,000 - $115,000 a year
- On call
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Suncast Corporation —Batavia, IL
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
IT Support Specialist I
NORTHERN ILLINOIS FOOD BANK —Geneva, IL
- $20.33 - $21.60 an hour
- Online Application
- Office
- Windows
- Microsoft Office
Support Technician
Imperial Surveillance, Inc. —Elgin, IL
- $15 - $26 an hour
- 8 hour shift
- Computer science
- Computer Science
- Software troubleshooting
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Support
PureBit —Aurora, IL
- Research
- Mid-level
Technology Support Technician
Geneva Community Unit School District 304 —Geneva, IL
- $22.14 - $26.00 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
1d
IT Operations and Support Manager
Corporate America Family Credit Union —Elgin, IL
- $94,561.46 - $118,201.83 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Profit sharing
- Commuter assistance
Quick Apply
Sr. RPG Developer
Suncast Corporation —Batavia, IL
- $115,000 - $130,000 a year
- Full-time
- Computer Science
- 8 years
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
SCCM Engineer
NTT Ltd —Batavia, IL
- $91,872 - $137,808 a year
- Full-time
- Mid-level
- 3 years
- Project management
- Health savings account
- AD&D insurance
4d

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IT Manager
Rydin Decal —Streamwood, IL
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Project Administrator
Black Box —DeKalb, IL
Deliver high-quality clerical and administrative support to field service operations leadership. The Project Administrator provides essential administrative and…
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2d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Part Time Onsite IT Support
Miles IT —Columbus, OH
Documenting work performed and other technical information for our clients. Identify technology solutions based on analysis of customer support needs.
$30 an hour

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help desk support jobs near dekalb il

IT Field Support

Courser -
DeKalb, IL

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Job Details

Full-time

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Enterprise software
Incident management software
Customer support ticket management

Full Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

IT Support Services II-Help Desk

We are seeking a skilled IT Support Services II-Help Desk to join our dynamic IT team. The ideal candidate will have extensive experience in providing technical support and troubleshooting for various IT systems, software, and hardware. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.

Key Responsibilities:

Provide tier II support for application, hardware, and network-related issues escalated from junior team members, ensuring timely resolution.
Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
Diagnose and resolve complex technical issues across a variety of platforms, including Windows, macOS, Linux, and mobile devices.
Maintain comprehensive documentation of IT support processes, troubleshooting steps, and system configurations for knowledge sharing and future reference.
Assist in training and mentoring junior IT support staff, providing guidance on best practices and technical skills.
Participate in IT projects, such as software deployments, system upgrades, and network enhancements, ensuring projects are completed on time and within scope.
Monitor IT systems and networks for performance and security, proactively identifying and resolving potential issues.
Manage user accounts, permissions, and access rights within various systems and applications.
Track and report on incident trends, root causes, and resolutions to help improve IT services and support processes.

Key Qualifications:

3-5 years of experience in IT support or system administration, preferably in a corporate environment.
Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications.
Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk).
Excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
Strong communication skills, with the ability to explain technical concepts to non-technical users.

Preferred Experience:

Experience with ConnectWise.
Certifications such as Network+, or Microsoft Certified Solutions Expert (MCSE).
Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
Knowledge of IT security practices and data protection regulations.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday!
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs

Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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help desk support jobs in dekalb il

IT Field Support

Infrastructure Administrator I

IT Support Technician

IT Support Specialist I

Support Technician

Help Desk Support

Technology Support Technician

IT Operations and Support Manager

Sr. RPG Developer

SCCM Engineer

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