Top 13 Help desk technician Jobs in Dekalb Il

Dixon Device Technician
ARMOR AND THE ECONSULTING OFFICE OF DAVID A GALICA —DeKalb, IL
- Full-time
- Computer Science
- Bachelor of Science
- No experience needed
IT Support Technician
Suncast Corporation —Batavia, IL
- $50,000 - $65,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
Technology Support Technician
Geneva Community Unit School District 304 —Geneva, IL
- $22.14 - $26.00 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health savings account
- Health insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —DeKalb, IL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Service Technician II, HVAC Repair
Sears Home Services —DeKalb, IL
- $22 - $36 an hour
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
5d

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IT Technical Support
Hamra Enterprises —Schaumburg, IL
Must have a valid drivers license, company provided car. Performs full range of on-site maintenance and repairs on a variety of IT equipment to include…
From $23 an hour
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IT Service Desk Analyst
Endeavor Health —Warrenville, IL
Provides assistance to internal and external users regarding computer software and hardware problems via telephone, chat, and ticketing systems and manage…
$26.36 - $39.54 an hour

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IT Field Tech Support
Proteam Solutions Inc. —Columbus, OH
Valid State of Ohio driver’s license is required. Familiarity with help desk ticketing systems and remote support tools. Job Types: Full-time, Contract.
$20 - $23 an hour
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply
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Dixon Device Technician

ARMOR AND THE ECONSULTING OFFICE OF DAVID A GALICA
DeKalb, IL

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Job Details

Full-time

Qualifications

English
Databases
Driver's License
Desktop (troubleshooting support)
Remote access software
Customer support
Hardware diagnostics
Technical Proficiency
Mobile devices

Full Job Description

Job Description

We are looking for people to work in the DeKalb area for Help Desk and Device Technicians, including greeting customers, performing technical assistance over phone or email, repairing devices ranging from cell phones, computers, and game consoles. Candidates should have at least a high school diploma or the equivalence, and strong critical thinking skills. No experience is required, but applicants with relevant experience may be favored. This is a full-time position.

Includes

Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers

Job brief

We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirements

Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field is helpful

All positions at ARMOR require a valid driver’s license and some physical activity. You must be able to lift 50 lb and be capable of standing or climbing up to 70% of the time. All members of the ARMOR team may be required to interact with and troubleshoot hardware, and as such this position will require reasonable levels of taste, smell, close vision, and hearing in order to better identify potential issues within devices.

This position may require interaction with sensitive client data, and does include a general NDA, NC, and Intellectual Property Rights to protect our clients as well as Intellectual Property protections.

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help desk technician jobs in dekalb il

Dixon Device Technician

IT Support Technician

Technology Support Technician

Now Hiring IT and Telecom Field Technicians

Service Technician II, HVAC Repair

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I want to receive the latest job alert for help desk technician in dekalb il

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