Top 36 Help desk support Jobs in Delafield, Wi

Service Desk Technician - Level 3
Ontech Systems, Inc. —Milwaukee, WI
- $75,000 - $95,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Paid training
- Mileage reimbursement
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9d
IT Help Desk Manager
Retail Data Systems of Wisconsin —Waukesha, WI
- From $65,000 a year
- Full-time
- Background check
- Hospitality
- Clean driving record
- Health insurance
- Dental insurance
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Helpdesk Support Analyst I
CPM, Inc. —Menomonee Falls, WI
- $27.81 - $34.76 an hour
- Hybrid work
- Office
- Criminal background check
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
14d
IT Help Desk Analyst 1
Walbec Group —Waukesha, WI
- Full-time
- Windows
- Associate's degree
- Entry level
- Profit sharing
- Paid parental leave
IT Helpdesk Specialist
MRA-The Management Association Inc —Waukesha, WI
- $25 - $33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
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4h
IT Field Support Technician
LifeStance Health —Brookfield, WI
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
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IT User Support Specialist II
Milwaukee Bucks, LLC. —Milwaukee, WI
- $60,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
Quick Apply
Customer Support Specialist
DEALERLOGIX LLC —Milwaukee, WI
- 8 hour shift
- Hybrid work
- Computer networking
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
7d
Technical Support Specialist - Part Time
Med-Stat Usa LLC —West Allis, WI
- $21 - $25 an hour
- Part-time
- Mid-level
- Office
- Windows
Quick Apply
IT Helpdesk Specialist
The Bartolotta Restaurants —Milwaukee, WI
- Weekends as needed
- Hospitality
- Azure
- Microsoft Outlook
Quick Apply
Help Desk Coordinator | Onsite @ Alverno College
Ellucian —Milwaukee, WI
- Full-time
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Dental insurance
6d
IT SPECIALIST
Phoenix Lighting —Milwaukee, WI
- On call
- Computer science
- Computer Science
- Mid-level
Quick Apply
Dispatcher
TeamLogic IT, N. Milwaukee, WI —Germantown, WI
- Full-time
- Mid-level
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
IT Assistant
Winter Services Inc —Milwaukee, WI
- $20 - $26 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
6d
Help Desk Technician - 2nd Shift
PS SEASONING & SPICES INC —Iron Ridge, WI
- Full-time
- Computer science
- Computer Science
- ERP systems
Quick Apply
11d
Lead Tech Support Specialist
Fathom Mfg —Hartland, WI
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Oracle
- Computer Science
Quick Apply
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
8d
Technical Support Specialist
Revolution Search Group —Milwaukee, WI
- Full-time
- Mid-level
- Analysis skills
- Computer networking
Quick Apply

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help desk support jobs near delafield, wi

Service Desk Technician - Level 3

Ontech Systems, Inc.
Milwaukee, WI

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year
9 days ago

Benefits

Paid training
Mileage reimbursement
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Opportunities for advancement
Life insurance
Referral program
Expense account

Qualifications

Customer communication

Full Job Description

Who are we?

Ontech Systems Inc., a THREE-PEAT 2024, 2025, & 2026 "Milwaukee's Best Places to Work" recipient founded in 2004, provides comprehensive technical solutions to businesses across Wisconsin. Our clients trust our account teams to provide end to end service from an outsourced support and/or project perspective for all their technology needs. Ontech's service offerings includes Managed IT Support, Managed Security Services, Network related Projects, Network Hardware, Technology Subscription & Software offerings.

We are locally owned and operated and promote a team environment, no micro-managing if high quality of service and strong work ethic is displayed. Advancement opportunity for growth exists across all our teams.

Why work for us?

1. Competitive Base Salary, Bonuses, and Benefits – We want our employees to be with us for the long haul!

2. Industry leading tools and vendors – best in market PSA, Automation tools, great solutions stack, etc. to help you do your job effectively and meet goals!

3. Great Company Culture – We can talk about this, but why not see what our employees have to say below! Winner of 2024 & 2025 Milwaukee Business Journal Best Places to Work Award

According to the 2026 employee engagement survey, here is what employees say about us

96% say they would recommend our company to other job seekers
96% say that senior management is visible and available to all employees
92% say they are provided the feedback they need to be confident in their position
96% say their work life balance is right for them
96% say they are provided with the benefits they need

Your Role with Ontech

Ontech Systems is experiencing rapid growth and seeking a Level 3+ Senior Service Desk Technician to join our team. This is an exciting opportunity to take on elevated service requests while also acting as an internal escalation point for our help desk team. Our success is attributed to the exceptional customer service we provide, our consultative approach toward clients, and fostering a positive work environment for our entire team.

Our technicians have the resources behind them to be successful, including project managers, technical account managers, a 24x7 network operations center (NOC) and security operations center (SOC) for off-hours support, and a dedicated sales and admin team to assist with account management, quote requests, and licensing & subscription management.

Desired Functional/Technical Skills and Experience:

*We understand candidates will have varying degrees of proficiency in the below areas

Advanced troubleshooting across Microsoft environments

Deep expertise in Windows Server, Microsoft 365, Entra ID (Azure AD), Intune, and hybrid identity environments, including complex authentication and policy issues.

Network and infrastructure problem-solving

Strong ability to diagnose issues across firewalls, VPNs, switching, wireless networks, DNS/DHCP, and WAN connectivity in multi-site environments.

Escalation ownership and root cause analysis

Proven ability to take ownership of high-priority/escalated tickets, drive resolution, and document clear root cause analysis with preventative recommendations.

Automation and scripting capability

Experience with PowerShell (or similar) to automate repetitive tasks, improve efficiency, and support RMM/endpoint management initiatives.

RMM, PSA, and documentation discipline

Highly proficient in tools such as ConnectWise PSA, RMM platforms, and IT documentation systems; maintains complete, accurate, and standardized documentation.

Client communication and executive presence

Ability to communicate technical issues clearly to non-technical stakeholders, including client leadership, with professionalism and confidence.

Project support and technical leadership

Supports project teams on infrastructure deployments, migrations (M365, servers), and security initiatives while mentoring Level 1/2 technicians.

Security best practices and incident response

Strong understanding of cybersecurity frameworks (MFA, endpoint protection, email security, backup/DR) and ability to respond to and remediate security events.

Process adherence and continuous improvement mindset

Follows MSP best practices (SLAs, ticket hygiene, escalation protocols) while identifying opportunities to improve service quality and efficiency.

Salary, Benefits & Notes

Salary commensurate with qualifications and experience, expected salary range $75-95k plus quarterly team bonuses.

Multiple Team events annually: Corporate 2 night Holiday Retreat, Quarterly Team Events, Staff Lunches, Charter Fishing, Brewers games & other sports events,

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Expense account
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
Paid time off
Paid training
Professional development assistance
Vision insurance

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Experience:

Service Desk: 5 years (Required)
MSP Service: 2 years (Preferred)

Ability to Commute:

Milwaukee, WI 53224 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support jobs in delafield, wi

Service Desk Technician - Level 3

IT Help Desk Manager

Helpdesk Support Analyst I

IT Help Desk Analyst 1

IT Helpdesk Specialist

Helpdesk Technician

IT Field Support Technician

IT User Support Specialist II

Help Desk Engineer

Customer Support Specialist

Technical Support Specialist - Part Time

IT Helpdesk Specialist

Help Desk Coordinator | Onsite @ Alverno College

IT SPECIALIST

Dispatcher

IT Assistant

Help Desk Technician - 2nd Shift

Lead Tech Support Specialist

Systems Engineer I

Technical Support Specialist

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