The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.
The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.
Job Purpose: To provide a safe, structured environment within the Bridge Shelter for homeless individuals. The Bridge Coordinator is responsible to assist clients reach their maximum potential while at the Neighborhood Center of West Volusia (NHCWV). The incumbent will link participants to their case managers for education, employment, budgeting strategies / money management, and addressing any healthcare or social issues that may lead to homelessness, criminal behavior, or otherwise de-stabilizing lifestyles.
Duties and Responsibilities
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Intake and Discharge:
- Administer drug screening (urine analysis and breathalyzer).
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Supply toiletries and linens.
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Conduct background check.
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Provide referrals to other agencies as needed.
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Instruct new clients on agency and Bridge rules and guidelines.
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Coordinate discharges with the Bridge Shelter Director.
- Security:
- Perform rounds in the vicinity of the Bridge Shelter and adjacent agency campus to promote the safety of the agency, staff, volunteers, and clients.
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Maintain a safe secure environment for all clients and staff.
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Monitors activities of the Bridge from reviewing shift logs and responds to needs appropriately.
- Environment:
- Responsible for overall cleanliness and physical organization of the Bridge Shelter.
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Responsible to report maintenance related issues to the Bridge Shelter Director or Chief Operating Officer in a timely manner.
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Coordinate with the Bridge Shelter Director for specific environmental related tasks.
- Other:
- Enter data in log book.
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Delegating tasks to appropriate team members per Bridge Director.
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Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
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Track the status of each client’s performance and resolve conflicts or issues with them before they escalate.
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Answer phones / check messages regularly and report accordingly.
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Guide and instruct residents.
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Assists in scheduling volunteers and ensures volunteers are assigned appropriate tasks and projects.
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Support regular case management with Bridge Shelter clients and document in HMIS file where appropriate.
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Maintains regular front desk duties that include but are not limited to answering phone calls, taking messages, accepting donations, handling mail, handing out bus pass.
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Safeguard agency keys and assigned equipment.
Qualifications, Experience, and Abilities:
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Education:
- A minimum of a high school diploma.
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Associate’s / Bachelor’s degree preferred.
- Knowledge, Skills, and Abilities:
- Ability to deal with views opposite of your own.
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Problem solving / critical thinking—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
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Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
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Customer service—the individual provides caring, quality support to participants, staff and others.
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Oral communication—the individual speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills and conducts meetings.
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Written communication—the individual presents quantitative and qualitative data effectively and is able to read and interpret written information.
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Computer skills – the individual demonstrates basic knowledge of Microsoft Outlook, Excel, and Word, timekeeping system, internet searching, and ability to learn other specialized computer applications.
- Planning / organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans to organize the flow of shift.
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Performance quality—the individual demonstrates accuracy and thoroughness and monitors own and subordinates’ work.
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Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
- Personal Characteristics:
- Adaptability / flexibility—the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays or unexpected events.
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Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
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Sound decision making
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Proficient time management
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Positive attitude
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Prompt
- Qualifications:
- Must pass initial and subsequent random/periodic drug screen.
Generous Benefits Package and Paid Time Off, including:
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Medical, dental, and vision insurance options
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12 paid federal holidays per year
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PTO accrual for combined sick and vacation time, plus one day per year for your birthday!
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Annual holiday bonus
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Simple IRA retirement plan with a 3% match
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Agency vehicles for business and client-related travel
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Thrift Store employee discount
The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
