Top 47 Senior customer service Jobs in Delaware, Oh

Senior Director, Customer Success (RapidScale)
Cox Communications —Columbus, OH
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
4d
Sr. Client Manager - Employee Benefits
Gallagher Benefit Services —Dublin, OH
- $65,500 - $127,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
- Paid parental leave
- Health savings account
Front Desk Receptionist- part time needed!
The Avalon of Lewis Center —Lewis Center, OH
- From $15 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
- Paid holidays
- Health insurance
6d
Senior Customer Success Manager – Energy (Technical & Solutions-Focused)
Concentrix —Columbus, OH
- $131,699 - $164,635 a year
- Urgently hiring
- Remote
- Background check
- 7 years
- Residential
- Paid holidays
- Health insurance
5d
Sr Mgr, Support (CVR)
CDK Global —Columbus, OH
- $120,000 - $130,000 a year
- Full-time
- 8 years
- US work authorization
- Senior level
- Health insurance
- Dental insurance
8d
Senior Manager, Patient Experience
Gifthealth Inc —Columbus, OH
- $85,000 - $105,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- HIPAA
- Analysis skills
Quick Apply
2d
Front Desk Supervisor
Chen Medical Associates —Columbus, OH
- $20.20 - $33.00 an hour
- Full-time
- Microsoft Outlook
- OSHA
- BLS Certification
- Opportunities for advancement
Senior Building Automation Service Specialist
Siemens —Columbus, OH
- $57,120 - $97,920 a year
- Extended hours
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Sr. Dispatcher
Shentel —Columbus, OH
- $33,000 - $45,000 a year
- Online Application
- Microsoft Word
- Mid-level
- High school diploma or GED
Quick Apply
10h
Senior Customer Service Representative
Matic —Columbus, OH
- $20.19 an hour
- Call employer
- US work authorization
- Computer skills
- 1 year
- Health savings account
- Dental insurance
Quick Apply

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Senior Director, Customer Success (RapidScale)
Cox Communications —Columbus, OH
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its…
$148,500 - $247,500 a year
4d

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Senior Director, Customer Success (RapidScale)

Cox Communications -
Columbus, OH

Apply Now

Job Details

Full-time
$148,500 - $247,500 a year
4 days ago

Benefits

Paid jury duty
Paid holidays
Military leave
Paid time off
Volunteer time off
Bereavement leave

Qualifications

Program design
B2B business model
Cross-functional team management
Cloud services
Cross-functional communication
Senior leadership

Full Job Description

Company

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Overview

RapidScale is establishing Customer Success as a core revenue-adjacent capability designed to ensure delivery of contracted business outcomes and measurable business value, improve customer advocacy, drive gross revenue retention, and enable expansion.

The Senior Director, Customer Success is accountable for owning customer outcomes and value realization, while acting as the orchestrator / quarterback across the entire RapidScale ecosystem-Sales (AEs/AMs), Delivery, Operations, Consulting, Support, and administrative billing.

This role builds the system that ensures customers consistently experience RapidScale as one accountable partner, not a collection of teams. This role directly protects revenue durability, customer lifetime value, and enterprise credibility. By owning outcomes, building segment-specific playbooks, and acting as RapidScale's internal quarterback, the Senior Director of Customer Success ensures customer success is repeatable, scalable, and growth-generating.

Strategic Objectives

Ensure customers realize measurable business outcomes and value from RapidScale solutions
Improve Gross Revenue Retention (GRR) from ~78% toward 80-85%+ near term and 85-90%+ over time
Reduce churn and downsell through proactive lifecycle management and expectation alignment
Institutionalize a single accountable customer advocate and internal orchestration model
Scale Customer Success through repeatable programs and playbooks by customer segment
Enable expansion by surfacing Customer Success Qualified Leads (CSQLs) to Sales

Core Responsibilities

Business Outcomes & Value Realization (Primary Accountability)

Own accountability for ensuring RapidScale delivers the business outcomes and business value committed to customers
Ensure every Gold+ customer has a clearly defined Outcome-Based Success Plan (OBSP) tied to customer objectives, KPIs, and value realization milestones
Validate that delivery, consulting, and operational activities remain aligned to outcomes-not just scope completion
Lead executive-level value realization discussions with customer stakeholders

Customer Success Strategy, Programs & Playbooks

Design, develop, and continuously evolve Customer Success programs and playbooks by customer segment:
- Diamond: Executive partnership, white-glove orchestration, strategic roadmap alignment
- Platinum: Proactive value realization, adoption acceleration, expansion readiness
- Gold: Structured onboarding, standardized engagement, outcome validation
Define segment-specific engagement models, lifecycle touchpoints, success metrics, and escalation paths
Ensure playbooks are operationalized through tooling, enablement, and governance-not left as static documents
Standardize best practices while preserving flexibility for complex enterprise environments

Quarterback & Cross-Functional Orchestration

Act as the orchestrator / quarterback across all RapidScale functions involved in the customer lifecycle, including:
- Sales (AEs and AMs)
- Delivery and Operations
- Consulting and Professional Services
- Support and Cloud Engineering
- Administrative and billing functions
Ensure seamless handoffs, clear accountability, and coordinated execution across teams
Proactively resolve cross-functional friction impacting customer outcomes, timelines, or experience

Retention, Renewal & Expansion Enablement

Own renewal readiness in close partnership with Sales and Account Management
Ensure early renewal conversations grounded in delivered value and outcomes
Enable expansion by identifying unmet needs, adoption signals, and Customer Success Qualified Leads (CSQLs)
Maintain clear role boundaries between Customer Success and commercial ownership while remaining tightly aligned

Customer Experience & Executive Engagement

Standardize proactive communication, progress updates, and transparency into risks or delays
Elevate QBRs to focus on outcomes achieved, value delivered, and forward-looking roadmaps
Ensure customers experience RapidScale as a coordinated, accountable enterprise partner

Team Leadership & Capability Building

Build, lead, and develop the Customer Success leadership team and CSM organization
Establish performance standards, coaching rigor, and clear career progression paths aligned to customer tiers
Foster a culture of ownership, accountability, and continuous improvement

Metrics, Governance & Insights

Own CS KPIs including:
- Gross Revenue Retention (GRR)
- Net Revenue Retention (NRR)
- Customer Success Qualified Leads (CSQLs)
- Customer health scores
- Team-level CS NPS
Implement governance, operating cadence, and executive reporting to the CRO and RSLT

Experience & Qualifications

BA/BS degree with 12+ years of relevant experience including: Customer Success, Client Services, Enterprise Account Leadership, or Consulting within B2B technology or services OR equivalent combination of education and experience (MS + 10 years of experience or P.D. + 7 years of experience or 16 years of experience with no degree)
7+ years of experience in a leadership role
Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders
Proven experience designing scalable Customer Success programs and playbooks, not just managing accounts
Strong background in managed services, cloud, SaaS, or complex enterprise delivery environments
Demonstrated ability to orchestrate cross-functional execution in matrixed organizations
Executive presence with customers and senior internal leaders
Leadership Attributes:
- Outcome-obsessed, enterprise-minded, and commercially astute
- High EQ, low ego; trusted integrator across functions
- Structured, decisive, and comfortable driving accountability at scale
- Data-driven with a bias toward execution and value realization

USD 148,500.00 - 247,500.00 per year

Compensation:

Compensation includes a base salary in the range of $148,500.00 - $247,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Application Deadline: 08/09/2026

EOE, including disability/vets

Apply Now

Refine Your Search

senior customer service jobs in delaware, oh

Senior Director, Customer Success (RapidScale)

Sr. Client Manager - Employee Benefits

Front Desk Receptionist- part time needed!

Senior Customer Success Manager – Energy (Technical & Solutions-Focused)

Sr Mgr, Support (CVR)

Senior Manager, Patient Experience

Front Desk Supervisor

Senior Building Automation Service Specialist

Sr. Dispatcher

Senior Customer Service Representative

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